Felecia Thobeka Biyela
Administrator
Cape Town
Summary
Highly analytical, communicative, and collaborative professional with a proven ability to adapt to new environments. Excited to contribute to team success and further develop professional skills. Recognized for bringing a positive attitude and a strong commitment to continuous learning and personal growth.
Overview
6
6
years of professional experience
Work History
Chief Steward
Belmond Mount Nelson Hotel
Cape Town, South Africa
03.2024 - Current
- Streamlined inventory management with regular audits, ensuring proper stock levels and reduced wastage.
- Facilitated smooth operations during large events by effectively delegating tasks and monitoring team progress throughout the function''s duration.
- Ensured seamless event execution by coordinating with various departments for logistics, staffing, and other event requirements.
- Played an instrumental role in achieving high scores during external audits by maintaining strict compliance with industry standards and best practices.
- Optimized work schedules to ensure adequate staffing during peak periods while minimizing labor costs.
- Maintained impeccable cleanliness and sanitation standards, adhering to local health regulations and guidelines.
- Managed a diverse team of stewards, promoting effective communication and teamwork among staff members.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
Kitchen Administrator
Belmond Mount Nelson Hotel
Cape Town, South Africa
01.2019 - 07.2023
- Trained new hires on kitchen policies and procedures, fostering a cohesive team environment.
- Developed a system for proper storage of ingredients according to their shelf life, reducing spoilage rates significantly.
- Participated in weekly meetings with other managers to address operational issues or areas needing improvement proactively.
- Enhanced kitchen efficiency by implementing streamlined inventory management systems.
- Improved order accuracy by implementing effective ticket tracking systems, increasing overall customer satisfaction rates.
- Ensured compliance with local health codes through regular inspections and employee training programs.
- Adhered to food safety regulations by conducting routine equipment maintenance and ensuring proper sanitation practices are consistently followed.
- Collaborated with front-of-house staff to ensure seamless communication between both departments for excellent customer service.
Customer Advisor
Capita SA
Cape Town, South Africa
07.2021 - 08.2022
- Participated in interactive training programs to expand knowledge of company products and policies.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
- Educated customers on product features, benefits, and usage tips, increasing their confidence in making informed decisions.
Education
National Diploma Consumer Sciences - Food Science And Nutrition
Cape Peninsula University of Technology
Cape Town 12.2018
Skills
Conflict Resolution
Attention to Detail
Effective Communication
Time Management
Customer Service
Timeline
Chief Steward
Belmond Mount Nelson Hotel
03.2024 - Current
Customer Advisor
Capita SA
07.2021 - 08.2022
Kitchen Administrator
Belmond Mount Nelson Hotel
01.2019 - 07.2023
National Diploma Consumer Sciences - Food Science And Nutrition
Cape Peninsula University of Technology
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