Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic
Patience Ngxabazi-Tati

Patience Ngxabazi-Tati

Experienced Housekeeping Manager
Brown's Farm

Summary

I am organised and efficient and hard working person- willing to discover and accept new ideas which can be put into practice effectively. Good listener and communicate well with groups and on an individual level.I am able to motivate and direct talent and skills to meet objective

Overview

26
26
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Housekeeping Manager

Mount Nelson Hotel
05.2024 - Current
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed team productivity and workflow to exceed quality standards.
  • Evaluated employee performance and developed improvement plans.
  • Investigated guest complaint and resolved issues to increase customer satisfaction and establish.
  • Conducted regular room inspections to verify compliance with housekeeping standards
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.

Assistant Housekeeping Manager

Mount Nelson Hotel
01.2022 - 05.2024
  • Managing the daily activities of the Housekeeping Department.
  • Taking care of Teams Work Schedules
  • Interviews and Training new employees
  • Taking care of Departmental Payroll
  • Linen Stock taking on quarterly basis
  • Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
  • Conduct Training and Performance appraisals, Coaching, Counselling
  • Making sure staff works on Health and safety Environment, Team building Activities.
  • Inspires employees to provide the best service to the guests.
  • Taking care of the guest complaints.
  • Conduct Daily Briefings

Assistant Housekeeping Manager

One and Only Hotel
01.2009 - 12.2020
  • Managing the daily activities of the Housekeeping Department.
  • Taking care of Teams Work Schedules
  • Interviews and Training new employees
  • Taking care of Departmental Payroll
  • Linen Stock taking on quarterly basis
  • Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
  • Conduct Training and Performance appraisals, Coaching, Counselling
  • Making sure staff works on Health and safety Environment, Team Skills Leadership Training
  • Problem solving
  • Communication
  • Attention to detail
  • Inspires employees to provide the best service to the guests.
  • Taking care of the guest complaints.
  • Conduct Daily Briefings.

Assistant Housekeeping

Cape Royale Hotel
11.2010 - 11.2011
  • Managing the daily activities of the Housekeeping Department.
  • Taking care of Teams Work Schedules
  • Interviews and Training new employees
  • Taking care of Departmental Payroll
  • Linen Stock taking on quarterly basis
  • Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
  • Conduct Training and Performance appraisals, Coaching, Counselling
  • Making sure staff works on Health and safety Environment, Team building Activities.
  • Inspires employees to provide the best service to the guests.
  • Taking care of the guest complaints.

Assistant Housekeeping Manager

Mandela Rhodes Hotel
04.2008 - 01.2009
  • The Very Same duties as my Previous Hotel

Housekeeping Supervisor

Radisson Blue Hotel
06.1999 - 01.2008
  • Checking rooms
  • Preparing Room attendants task sheet.
  • Reporting Maintenance issues
  • Preparing Rooms Care Programme
  • Preparing Linen stock
  • Checking Public Areas

Education

N6 - Human Resource Management

Cape College
06.1997 - 12.1998

Skills

Leadership

Interests

Blogging
Photography
Reading
Spending time with my family

Personal Information

  • Date of Birth: 09/16/75
  • Gender: Female
  • Nationality: South African
  • Marital Status: Married

Timeline

Housekeeping Manager

Mount Nelson Hotel
05.2024 - Current

Assistant Housekeeping Manager

Mount Nelson Hotel
01.2022 - 05.2024

Assistant Housekeeping

Cape Royale Hotel
11.2010 - 11.2011

Assistant Housekeeping Manager

One and Only Hotel
01.2009 - 12.2020

Assistant Housekeeping Manager

Mandela Rhodes Hotel
04.2008 - 01.2009

Housekeeping Supervisor

Radisson Blue Hotel
06.1999 - 01.2008

N6 - Human Resource Management

Cape College
06.1997 - 12.1998
Patience Ngxabazi-TatiExperienced Housekeeping Manager