Patience Ngxabazi-Tati
Experienced Housekeeping Manager
Brown's Farm
Summary
I am organised and efficient and hard working person- willing to discover and accept new ideas which can be put into practice effectively. Good listener and communicate well with groups and on an individual level.I am able to motivate and direct talent and skills to meet objective
Overview
26
26
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Housekeeping Manager
Mount Nelson Hotel
05.2024 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed team productivity and workflow to exceed quality standards.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaint and resolved issues to increase customer satisfaction and establish.
- Conducted regular room inspections to verify compliance with housekeeping standards
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
Assistant Housekeeping Manager
Mount Nelson Hotel
01.2022 - 05.2024
- Managing the daily activities of the Housekeeping Department.
- Taking care of Teams Work Schedules
- Interviews and Training new employees
- Taking care of Departmental Payroll
- Linen Stock taking on quarterly basis
- Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
- Conduct Training and Performance appraisals, Coaching, Counselling
- Making sure staff works on Health and safety Environment, Team building Activities.
- Inspires employees to provide the best service to the guests.
- Taking care of the guest complaints.
- Conduct Daily Briefings
Assistant Housekeeping Manager
One and Only Hotel
01.2009 - 12.2020
- Managing the daily activities of the Housekeeping Department.
- Taking care of Teams Work Schedules
- Interviews and Training new employees
- Taking care of Departmental Payroll
- Linen Stock taking on quarterly basis
- Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
- Conduct Training and Performance appraisals, Coaching, Counselling
- Making sure staff works on Health and safety Environment, Team Skills Leadership Training
- Problem solving
- Communication
- Attention to detail
- Inspires employees to provide the best service to the guests.
- Taking care of the guest complaints.
- Conduct Daily Briefings.
Assistant Housekeeping
Cape Royale Hotel
11.2010 - 11.2011
- Managing the daily activities of the Housekeeping Department.
- Taking care of Teams Work Schedules
- Interviews and Training new employees
- Taking care of Departmental Payroll
- Linen Stock taking on quarterly basis
- Checking of faulty and Damaged Equipment and arranging repairs and routine maintenance
- Conduct Training and Performance appraisals, Coaching, Counselling
- Making sure staff works on Health and safety Environment, Team building Activities.
- Inspires employees to provide the best service to the guests.
- Taking care of the guest complaints.
Assistant Housekeeping Manager
Mandela Rhodes Hotel
04.2008 - 01.2009
- The Very Same duties as my Previous Hotel
Housekeeping Supervisor
Radisson Blue Hotel
06.1999 - 01.2008
- Checking rooms
- Preparing Room attendants task sheet.
- Reporting Maintenance issues
- Preparing Rooms Care Programme
- Preparing Linen stock
- Checking Public Areas
Education
N6 - Human Resource Management
Cape College
06.1997 - 12.1998
Skills
Leadership
Interests
Blogging
Photography
Reading
Spending time with my family
Personal Information
- Date of Birth: 09/16/75
- Gender: Female
- Nationality: South African
- Marital Status: Married
Timeline
Housekeeping Manager
Mount Nelson Hotel
05.2024 - Current
Assistant Housekeeping Manager
Mount Nelson Hotel
01.2022 - 05.2024
Assistant Housekeeping
Cape Royale Hotel
11.2010 - 11.2011
Assistant Housekeeping Manager
One and Only Hotel
01.2009 - 12.2020
Assistant Housekeeping Manager
Mandela Rhodes Hotel
04.2008 - 01.2009
Housekeeping Supervisor
Radisson Blue Hotel
06.1999 - 01.2008
N6 - Human Resource Management
Cape College
06.1997 - 12.1998
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