Reading, Travelling and learning a new language
Evelyne Ramphaga
Sales Agent
Pretoria
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization’s growth.
Customer service professional with extensive experience in providing exceptional support and resolving issues to enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Possesses excellent communication skills and commitment to delivering high-quality results.
Overview
21
21
years of professional experience
3996
3996
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Customer Care Consultant/Telesales Consultant
TRANSPHARM
07.2020 - Current
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided comprehensive product information to prospective clients, leading to informed decision-making and increased sales conversions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Administration Clerk
PEARSON INSTITUTION OF HIGHER EDUCATION
01.2018 - 02.2018
- Two months contract
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Sales Consultant
VIRGIN ACTIVE
08.2015 - 10.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
Call Centre Team Leader
CELL C
07.2004 - 10.2011
- Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
- Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
Call Centre Consultant
CELL C
07.2004 - 08.2006
- Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
- Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Marketing Diploma -
Damelin
Johannesburg, South Africa1YEAR Certificate - Customer Relationship Marketing
UNISA
05-2010
Grade 12 -
Lyceum College
02-1996
Skills
Microsoft office
Personal Information
Driving License: Code B
Contacts
878 Botha street, Pretoria, Gauteng, 0019, +27 84 777 1370, +27 63 558 3287, eramphaga@gmail.com
Certification
Call centre certificate
Interests
Timeline
Customer Care Consultant/Telesales Consultant
TRANSPHARM
07.2020 - Current
Administration Clerk
PEARSON INSTITUTION OF HIGHER EDUCATION
01.2018 - 02.2018
Sales Consultant
VIRGIN ACTIVE
08.2015 - 10.2016
Call Centre Team Leader
CELL C
07.2004 - 10.2011
Call Centre Consultant
CELL C
07.2004 - 08.2006
Marketing Diploma -
Damelin
1YEAR Certificate - Customer Relationship Marketing
UNISA
Grade 12 -
Lyceum College
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