Lerato Selowa
Customer Service
Johannesburg
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry for over 5 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Care Consultant
Blue Label Telecoms
06.2021 - Current
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
Sales Agent Representative
Clientele Office Park
Johannesburg
04.2018 - 12.2020
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Continuously updated product knowledge through training sessions and independent research, ensuring accurate information was relayed to customers.
Sales Agent
PLP GROUP
08.2016 - 03.2017
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
No Degree - Logistics And Supply Chain Management
Rosebank College
Braamfontein 03.2024 - Current
High School Diploma -
Seshigo High School
Limpopo 04.2001 -
Skills
Microsoft Office
Payment Processing
Follow-up skills
Dispute Resolution
Remote Office Availability
CRM Software
Sales expertise
Technical Support
Call center experience
Complaint Handling
Inbound Customer Service
Teamwork and Collaboration
Effective Communication
Time management abilities
Timeline
No Degree - Logistics And Supply Chain Management
Rosebank College
03.2024 - Current
Customer Care Consultant
Blue Label Telecoms
06.2021 - Current
Sales Agent Representative
Clientele Office Park
04.2018 - 12.2020
Sales Agent
PLP GROUP
08.2016 - 03.2017
High School Diploma -
Seshigo High School
04.2001 -
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