Thabiso Cumaio
Consultant
Newlands Weat
Summary
Customer service professional with extensive experience in providing exceptional support and resolving issues to enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Possesses excellent communication skills and commitment to delivering high-quality results.
I'm an outgoing and empathetic individual with knack for understanding customer needs and providing effective solutions. Possesses solid foundation in communication strategies and problem-solving techniques, coupled with skills in active listening and conflict resolution. Dedicated to creating positive customer experiences and fostering lasting relationships.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
Work History
Customer Care Consultant
Discovery
08.2024 - 10.2024
- Kept up-to-date on industry trends and developments, enabling informed guidance for customers seeking assistance or advice.
- Conducted thorough research to provide well-informed recommendations for client challenges.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Reference TL Penny 0644824733
Customer Care Consultant
Huntswood CX
08.2020 - 07.2023
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Reference TL Nombuso 0739506972
Small Medium Business Sales Consultant
STARTEK
01.2018 - 03.2020
- Conducted comprehensive analyses of competitors'' offerings to identify potential gaps in the market and capitalize on emerging trends.
- Monitored performance metrics to assess the effectiveness of sales strategies and adjust accordingly, leading to continuous improvement.
- Reference: Chris Odero- 08140665531
Dept. Collector
BLAKE AND ASSOCIATES
01.2016 - 01.2018
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Reference: HR Manager +27 31 538 4000
Technical Consultant
AEGIS
01.2013 - 01.2016
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Reference: HR Manager 0845388299
Education
Public Management N4 -
DAMELIN COLLEGE
01.2019 - 01.2020
Grade 12/Matric -
RIVERDENE SECONDARY SCHOOL
Durban, South Africa12-2009
Skills
Great Listening Skills
Speaking English fluently
Tactical/strategic thinking
Advanced Computer Skills (Microsoft Office Suite)
Microsoft office
Follow-up skills
Dispute resolution
undefinedPersonal Information
- Criminal Record: No
- Date of Birth: 04/25/90
- Gender: Male
- Nationality: South African
Driver License Code
8
Timeline
Customer Care Consultant
Discovery
08.2024 - 10.2024
Customer Care Consultant
Huntswood CX
08.2020 - 07.2023
Public Management N4 -
DAMELIN COLLEGE
01.2019 - 01.2020
Small Medium Business Sales Consultant
STARTEK
01.2018 - 03.2020
Dept. Collector
BLAKE AND ASSOCIATES
01.2016 - 01.2018
Technical Consultant
AEGIS
01.2013 - 01.2016
Grade 12/Matric -
RIVERDENE SECONDARY SCHOOL
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