Elizabeth Masego Mogoje
Senior Customer Care And Collections Consultant
Kagiso 2
Summary
I am an enthusiastic, self-motivated, and independent person, always willing to get involved. Through experience I have learn how to set goals and how to engage in action behavior. I am well organized, highly motivated to accept responsibilities and thorough in my approach to work. My open- minded and friendly personality allows me to relate well to people.
Overview
10
10
years of professional experience
1
1
Language
Work History
Senior Collections / Customer Care Consultant
Thuthukani Financial Services
02.2017
- Daily consolidation of accounts and payments received in accordance
- Monthly collection via telephone (Outbound) and Inbound Managing accounts in arrears
- Arrange tailored repayment plan with debtors
- Follow up on unpaid debtors
- Build relationship between debtors, colleagues, Departments
- Products collecting on: Small Medium Enterprise Resolving queries, sending statements and settlement quotations Making the first call after the application was approved (Welcoming/ Happy calls to client) Ensuring that our customers received their goods from the Hardware’s
- Sending payments receipts to be allocated at Finance Department
Cashier/Sales Assistant
Edcon-Jet stores
10.2004 - 1 2007
- Taking payments from clients: account and cash payments
- Account and cash sales
- Replenishing stationery and making sure my terminal is clean
- Canvassing on the Company products and solving client’s queries
- Replenishing the floor and unpacking Clothes at the stockroom.
Business Development Officer
Thuthukani Financial Services
07.2014 - 01.2017
- To achieve sales targets
- Accurate and timely loan application processing
- Comply with and implement branch administrative policies and process Achieve collections targets and to work with and support the collections department in the collection of debt so that branch Collections targets are met, and bad debt write-offs remain within budget
- Cost control
- To ensure the exceptional client service standards are always maintained such that client retention targets are meet
- To implement and participate in client transformation activities
Collections Consultant
Sterling Debt Recoveries
07.2013 - 06.2014
- Daily consolidation of accounts and payments received in accordance
- Monthly collection via telephone (Outbound) Managing accounts in arrears
- Arrange tailored repayment plan with debtors
- Follow up on unpaid debtors
- Build relationship between: debtors, colleagues, Departments
- Products collecting on: Vodacom, Standard credit card and Nedbank Savings and cheque/current accounts.
Collections Consultant
Absa
10.2012 - 07.2013
- Daily consolidation of accounts and payments received in accordance to arrangements made with arrears customers
- Daily telephonic engagements with arrears customers as per daily arrears priority list
- Engaging in feedback analysis team sessions with regards to challenges met and winning methods achieved
- Daily analysis and completion of key performance indicators reports
Community finance officer
Absa
06.2008 - 09.2012
- To build and maintain a health portfolio, identify process, monitor new and existing clients
- Ensure adequate assessment, effective of arrears, and the provision of strong customer service
- Maintain up-to-date client records and management reports
- Promotes the AMEF products offering entrepreneurs business associations and community
- Defined arrears through door-to-door marketing, educate potential clients on all aspect of the loan program: the terms and condition, the penalties of delinquency and default and the loan application procedures
- Conducts through business and household evaluation, provide effective customer aftercare.
Retail teller, business Teller
Nedbank
02.2007 - 06.2008
- Cashing cheques and business cheques
- Taking in cash and cheque deposits
- Replenishing stationery and making sure that my terminal is clean
- Daily cash-ups At the end of the day
- Canvassing on the bank’s products
- On the business telling Taking in large deposit
- Receiving and sending mail from and to Mounties
- Ordering and receiving cash.
Skills
- Microsoft Office
- Payment Processing
- Sales expertise
- Dispute Resolution
- Follow-up skills
- Call center experience
- Complaint Handling
- Complaint resolution
- Cash Handling
- Organization
- Social Media
- Assertiveness
- First Call resolution
- Customer Service
- Inbound Customer Service
- Problem Resolution
- Customer Relations
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
- Customer service excellence
- Time Management
- MS Office
- Multitasking Abilities
Educational Qualifications
Computer Literacy Certificate, 2004, Kagiso Business College, Diploma in Credit Management, 2019-2023, Intec College, Matric (Senior Certificate), 2001, Mosupatsela High School, English, Setswana, Accounting, Mathematics, Economics and Afrikaans, Call Centre certificate acquired from Cornerstone human resources College, Acquired the certificate of NQF Level 5 for Financial Service Advice, Acquired a Bank Teller certificate while working at Nedbank
Work Experience
Edcon-Jet stores (Krugersdorp Branch), Retail Clothing, 10/2004 - 01/31/2007, Cashier / Sales Assistant, Line Manager, Nedbank, Retail Banking, 02/2007 - 06/2008, Retail teller, business Teller, Branch Manager, Absa, Absa Micro Enterprise Finance (Branch Level), 06/2008 - 09/2012, Community finance officer, Team Leader, Absa, Absa Micro Enterprise Finance (Head Office), 10/2012 - 07/12/2013, Collections Consultant, Manager, Sterling Debt Recoveries, Debt Collectors Company, 07/16/2013 - 06/30/2014, Collections Consultant, Supervisor, Thuthukani Financial Services, Financial service group, 07/01/2014 - 01/25/2017, Business Development Officer, Operational Manager, Thuthukani Financial Services, Financial service group, 02/01/2017 - Present, Senior Collections / Customer Care Consultant, Supervisor, Taking payments from clients: account and cash payments. Account and cash sales. Replenishing stationery and making sure my terminal is clean. Canvassing on the Company products and solving client’s queries. Replenishing the floor and unpacking Clothes at the stockroom., Cashing cheques and business cheques. Taking in cash and cheque deposits. Replenishing stationery and making sure that my terminal is clean. Daily cash-ups At the end of the day. Canvassing on the bank’s products. On the business telling Taking in large deposit. Receiving and sending mail from and to Mounties. Ordering and receiving cash., To build and maintain a health portfolio, identify process, monitor new and existing clients. Ensure adequate assessment, effective of arrears, and the provision of strong customer service. Maintain up-to-date client records and management reports. Promotes the AMEF products offering entrepreneurs business associations and community. Defined arrears through door-to-door marketing, educate potential clients on all aspect of the loan program: the terms and condition, the penalties of delinquency and default and the loan application procedures. Conducts through business and household evaluation, provide effective customer aftercare., Daily consolidation of accounts and payments received in accordance to arrangements made with arrears customers. Daily telephonic engagements with arrears customers as per daily arrears priority list. Engaging in feedback analysis team sessions with regards to challenges met and winning methods achieved. Daily analysis and completion of key performance indicators reports, Daily consolidation of accounts and payments received in accordance. Monthly collection via telephone (Outbound) Managing accounts in arrears. Arrange tailored repayment plan with debtors. Follow up on unpaid debtors. Build relationship between: debtors, colleagues, Departments. Products collecting on: Vodacom, Standard credit card and Nedbank Savings and cheque/current accounts., To achieve sales targets. Accurate and timely loan application processing. Comply with and implement branch administrative policies and process Achieve collections targets and to work with and support the collections department in the collection of debt so that branch Collections targets are met, and bad debt write-offs remain within budget. Cost control. To ensure the exceptional client service standards are always maintained such that client retention targets are meet. To implement and participate in client transformation activities, Daily consolidation of accounts and payments received in accordance. Monthly collection via telephone (Outbound) and Inbound Managing accounts in arrears. Arrange tailored repayment plan with debtors. Follow up on unpaid debtors. Build relationship between debtors, colleagues, Departments. Products collecting on: Small Medium Enterprise Resolving queries, sending statements and settlement quotations Making the first call after the application was approved (Welcoming/ Happy calls to client) Ensuring that our customers received their goods from the Hardware’s. Sending payments receipts to be allocated at Finance Department
Additional Information
Microsoft Office2000-Microsoft Vista 2007 (MS Word, Access, Excel, and PowerPoint Internet, & E-mail (Outlook Express) I can type more than 35 words per minute., Aubrey Modungwa, Line Manager, Edcon-Jet (Krugersdorp), 0118864695/0842855470, Everett Forster, Branch Manager, Nedbank Industria, 011 226 3660/082 446 1502, Mr. Kabelo Kgaye, Trainer, Cornerstone HR, 011 781 4424, Carol Lubisi, Line Manager, Absa Micro Enterprise (Branch Level), 011 989 3876/0747512427, Prince Mawela, Team Leader, Absa Micro Enterprise (Head Office), 011 350 3669/0763063336, Sarah Mongwe, Nedbank & Absa Supervisor, Sterling Debt Recoveries, 011 224 8400/0825009059, Gerrie Pelser, SME Operations Manager, Thuthukani Financial services, 012 804 1443/0824954837, Michelle Du Plessis, Collections and Customer Care Supervisor, Thuthukani Financial services, 012 804 1443/083 264 2052
Names
Elizabeth Masego
Telephone
0763322530 or 012 804 1443
Personal Information
- ID Number: 830830 0735 080
- Date of Birth: 08/30/83
- Gender: Female
- Nationality: South African
- Driving License: Code 10
Timeline
Senior Collections / Customer Care Consultant
Thuthukani Financial Services
02.2017
Business Development Officer
Thuthukani Financial Services
07.2014 - 01.2017
Collections Consultant
Sterling Debt Recoveries
07.2013 - 06.2014
Collections Consultant
Absa
10.2012 - 07.2013
Community finance officer
Absa
06.2008 - 09.2012
Retail teller, business Teller
Nedbank
02.2007 - 06.2008
Cashier/Sales Assistant
Edcon-Jet stores
10.2004 - 1 2007
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