Eulaine Rhandzani Sono
Soulsville,Pretoria
Summary
A highly dedicated and experienced Personnel Officer with more than 19 years of service in the Department of Home Affairs. Extensive experience in Human Resource Administration, Service Benefits Administration, Pension Administration, Records Management, and Employee Relations Support. Demonstrated ability to manage personnel matters, process employee benefits, maintain confidential records, and provide professional support to employees and management. Proven track record of delivering quality administrative services, ensuring compliance with Public Service legislation and departmental policies, and maintaining high standards of accuracy and professionalism. Possesses excellent communication, organizational, problem-solving, and customer service skills developed through years of service in both government and private sector environments. Recognized for commitment, reliability, integrity, and dedication to public service, culminating in promotion to Personnel Officer (Salary Level 6) in April 2025.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personnel Officer (Salary Level 6)
Department of Home Affairs
2025.04 - Current
- Administer personnel administration functions in accordance with Public Service regulations and departmental policies.
- Process service benefits and pension-related matters.
- Advise employees on retirement, resignation, pension and service benefits.
- Maintain personnel records and employee files.
- Liaise with internal and external stakeholders regarding personnel administration matters.
- Ensure compliance with applicable legislation and departmental policies.
- Provide administrative support and customer service.
Service Benefits Clerk (Exit Section)
Department of Home Affairs
2007.06 - 2025.03
- Process pension, retirement, resignation, death and other service benefit claims.
- Assist employees exiting the Department with pension and service benefit enquiries.
- Liaise with the Government Employees Pension Fund and other stakeholders.
- Maintain pension files and personnel records.
- Ensure accurate processing of benefits and compliance with legislation and policies.
- Provide advice and support to employees regarding service benefits.
Acting Secretary to the Deputy Director-General: Human Resources
Department of Home Affairs
2008.05 - 2008.08
- Provided administrative and secretarial support to the DDG: Human Resources.
- Managed appointments, meetings and correspondence.
- Coordinated office communication and administration.
- Assisted with preparation of reports and official documents.
- Maintained filing and record management systems.
Registry Clerk
Department of Home Affairs
2006.12 - 2007.06
- Maintained Human Resource filing systems and personnel records.
- Retrieved, updated and managed employee files.
- Ensured compliance with records management procedures.
- Provided administrative support within the Human Resources Directorate.
Sales Assistant
Edgars – Woodlands Shopping Centre
- Assisted customers with product selection and sales.
- Processed transactions and maintained customer service standards.
- Assisted with stock control and merchandising.
Store Assistant
Cum Books – Woodlands Shopping Centre
- Assisted customers with purchases and enquiries.
- Managed stock replenishment and shelving.
- Assisted with stocktaking and inventory control.
Education
Grade 11 - English, Economics, Accounting, Business Economics, Afrikaans, Xitsonga
Saulridge High School
01.2003
Skills
- Human Resource Administration
- Personnel Administration
- PERSAL Administration
- Service Benefits Administration
- Pension Administration
- Records Management
- Customer Service
- Office Administration
- Filing and Record Keeping
- Communication Skills
- Problem Solving
- Time Management
- Microsoft Office
- Teamwork
- Confidentiality and Ethics
Certification
- Introduction to PERSAL
- Personnel Administration
- PERSAL Establishment
- PERSAL Leave Administration
- Records Management
- Attend to Customer Enquiries in an Office Setting
- Open PILIR Course
- Long Service Certificate – Department of Home Affairs
- People Benefits Appreciation Award
Accomplishments
- More than 19 years of continuous service in the Department of Home Affairs.
- Promoted from Registry Clerk to Personnel Officer (Salary Level 6).
- Extensive experience in Service Benefits and Pension Administration.
- Provided administrative and executive support to the Deputy Director-General: Human Resources.
- Recipient of Long Service Recognition Award.
- Recipient of People Benefits Appreciation Award.
- Successfully managed pension and service benefit processes for employees exiting the Department.
- Developed extensive knowledge of Public Service Regulations and PERSAL administration.
Personal Information
- ID Number: 8408061029085
- Marital Status: Divorced
- ID Number: 8408061029085
Full Names
Eulaine Rhandzani Sono
Contact Numbers
- 076 755 7633
- 064 018 2944
References
- Ms E. Matlebyane, Senior Personnel Practitioner, Department of Home Affairs, 012 406 4188
- Mr G.C. Nthathe, Assistant Director, Department of Home Affairs, 012 406 2609
Timeline
Personnel Officer (Salary Level 6)
Department of Home Affairs
2025.04 - Current
Acting Secretary to the Deputy Director-General: Human Resources
Department of Home Affairs
2008.05 - 2008.08
Service Benefits Clerk (Exit Section)
Department of Home Affairs
2007.06 - 2025.03
Registry Clerk
Department of Home Affairs
2006.12 - 2007.06
Sales Assistant
Edgars – Woodlands Shopping Centre
Store Assistant
Cum Books – Woodlands Shopping Centre
Grade 11 - English, Economics, Accounting, Business Economics, Afrikaans, Xitsonga
Saulridge High School