Susan Jackson

Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.

Proactive Executive Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.

• Ms Word
• Excel
• Powerpoint
• Outlook
• SAP 3

• Human Resource Administration, 4, 01/01/13, 5
• Personal Assistant, 17, 01/01/19, 5
• SAP – HR(ESS, MSS, MIS, Position Management, Payroll), 4, 01/01/05, 3
• MS Office, 17, 01/01/19, 5
• Corporate Governance (Ethics), 3, 01/01/19, 3
• Facilitator, 1, 01/01/18, 1

• Eskom SOC Ltd, 04/01/19 – currently, Assistant Officer Governance and Compliance, New opportunities, Permanent Position, Secretariat for all CPO’s meetings: Functional Steerco, Ops Meeting and supplier engagement workshop., Coordinating CPO’s weekly meetings., Recording and distributing of minutes and actions namely the Procurement Audit, Leadership steerco and direct reports meetings., Ethics coordinator for the Procurement Department., Duties: Ethics weekly update on training, Awareness Declaration of Interest submissions, Private work Applications, Ethics Quarterly reports.
• Eskom SOC Ltd, 05/01/16 – 03/31/19, Governance and Ethics Officer (Seconded), Secondment ended, Permanent, Duties: In the Office of the Company Secretary., Document Control: (Admin) Registering templates, forms, policies & Procedures., Keeping controls on documents on the system (Hyper wave and Share point)., ISO Quality Management., Resolution tracker (Governance): Documenting all resolutions taken by Board and the sub –Committees and giving feedback to the chairman on actions and acknowledgements by reporting weekly and monthly on these meetings., Keeping record of all subsidiaries board of directors’ information., Ethics: Declaration of Interests, Evaluating Agenda’s to look for conflict of interest prior to the meeting., Keeping records and advising the committees on the importance of declaring their interests., Ensuring it is done for every EXCO & BOARD committee meetings., Ethics advise line: I administer the advice line (telephone and e-mail), Advising on Ethics and escalating those serious queries to Assurance and Forensic as well as Human Resources as when required., In the processing of qualifying as an Ethics Trainer.
• Eskom SOC Limited, 04/01/12 – 04/30/16, Executive Secretary to Chief Procurement Officer, Career Growth, Permanent, Duties: Booking of conference venues, Arranging Functions, workshops and strategic sessions., Keeping the Diary and do a diary analysis regarding meetings and how valid they are for the CPO’s attendance or if we could possibly delegate to the subordinates., Travel Arrangements international, regional and domestic. (Staff and Int. Consultants)., Paying Accounts and reconciling travel claims., Co-ordinate between the different departments regarding feedback the CPO’s office., Co-ordinate meetings with different external companies and government departments locally, regional and international., Stand in for the PA at the Group Executive office in her absence.
• Telkom SA, 02/01/10 – 03/20/12, PA to 4 Executives, Better opportunities, Permanent, Duties: Booking of conference venues, Arranging Functions., Keeping the Diary for 4 Executives., Travel Arrangements international, regional and domestic. (Executives and their teams)., Meeting Packs and coordinator between the different departments regarding feedback the Executives offices., I co-ordinate travel, meetings and Meeting packs for these meetings.
• SABC - Group Sales and Marketing – Digital Media Dept., 09/26/08 – 01/30/10, Online Advertising Sales and Customer Services, Temp assignment, Temp, Producing Insertion orders for Ad bookings on SABC Radio and Television Websites., Checking availability and loading ads on DFP., Producing Ad reports to check on progress before and after the campaign is completed to clients and internal stakeholders., Attending client briefing sessions., Attending Conferences and Seminars to keep abreast with International Markets and networking., Maintaining a good relationship with all our suppliers, colleagues and stakeholders., Red flagging areas of concern to clients and team members., Using my creativity to work on proposals for clients incorporating radio and tv commercials and competitions into online and mobile competitions., Looking at the digital applications full circle and how each one can be utilized for the client’s benefit., Bilingual (English and Afrikaans), Excellent verbal and written communication skills., Sold advertising space on the website and on the mobile phone.
• Norilsk Nickel International Ltd, 02/01/07 – 08/31/08, PA to COO, Retrenched, Perm, Booking of conference venues, Arranging Functions (monthly social gatherings, press conferences and annual strategic sessions etc.)., Keeping the Diary for Chief Executive and Chief Financial Officer., Travel Arrangements international, regional and domestic. (Staff and Int. Consultants)., Regional Charter flight bookings on an ad hoc basis for staff and Consultants., Setting up Service Level agreements with our stakeholders, travel agencies, hotels, etc., Board Packs and Co-ordinator between the different departments regarding feedback to International office., Part of my responsibilities were to assist with organizing the gents personal lives., Make use of my personal vehicle to run errands for the office., Travel with them to Botswana and mines within SA for our quarterly mine site visits.
• LionOre South Africa (Pty) Ltd, 07/01/05 – 02/28/07, PA to MD Africa, Promoted to PA Chief Executive International Office, Perm, Booking of conference venues, Arranging Functions (e.g. monthly social gatherings, press conferences and annual strategic sessions etc.)., Keeping the Diary for Chief Executive and Chief Financial Officer., Travel Arrangements international, regional and domestic. (Int. Staff and Int. Consultants)., Regional Charter flight bookings on an ad hoc basis for staff and Consultants., Setting up Service Level agreements with our stakeholders, travel agencies, hotels, etc., Board Packs and Co-ordinator between the different departments regarding feedback to Africa Office., Project Management: Special Projects: Renovating new offices for LionOre International now known as Norilsk Nickel International., Since all the executives travelled all the time this project was managed by me alone at all times., Budget: R900 000.00 including furniture etc., Quarterly International Road Shows., International mine and Analysts visits including local and regional tourist tours.
• Absa Bank, 11/01/04 – 06/30/05, HR Administrator, Better Prospects, Permanent, SAP Position Management, HR Admin and Correspondence., Initiate payroll administration and assist with the completions of all relevant documentation., Compile information needed and assist with the capturing of incentive and increases., Assist with administration and control of bursaries., Compile necessary documentation and liaise with Pension Fund, Payroll, and employee or Business Partner e.g. Retirement, resignations, death & disability., Liaise with HR Consultant to source information on any changes with the business environment., Stay abreast by changes and build effective client relationships., Provide effective Management information and give accurate feedback., Identify links between Human Resources processed and effectively manage the dependencies., Assisting in different roles if they are not available is needed e.g. Logistics Consultant and PA – to Executive Manager.
• Absa Bank, 06/01/02 – 10/31/04, Human Resources Contact Centre Consultant, Lateral Move, Permanent, Providing a professional and confidential information service, relating to all Human Resources policies and procedures., Complying with services level agreements set by stakeholders / partners e.g selling share options for Group Secretariat etc., Keeping abreast of changes in Human Resources field., Maintaining effective and resourceful relations or networks., To be pro-actively aware of trends and make recommendations in terms of changes to stakeholders., Accepting responsibility for timely, accurate answers and queries., Consulting all possible sources of information to ensure accuracy of information provided., To ensures that systems and procedures are optimally utilized in support of effecting business process. Etc. SAP, MDT, ESS etc.
• Absa Bank, 03/01/01 – 05/31/02, PA to Human Resources General Manager, Learn more about HR, Permanent, Booking of conference venues, Arranging Functions, Paying of Accounts., Performed various administration and clerical services such as answering of incoming telephone calls, maintaining and controlling of diary systems, faxing, photocopying, ordering of stationary, etc., Ensured that all office-related equipment is in working order and that there is and adequate supply of stock i.e. paper, toner, etc., Responding to more complex queries i.e. clarification of policies and procedure etc. from internal and external clients., Ensuring accuracy and efficiency when typing of all correspondence i.e. letter, memorandums, presentations, edit reports for managers review., Accurately creating and maintaining database as and when required., Receiving and distributing mail to all relevant individuals., Performing a reception role for receiving clients/visitors on all levels and ensuring that they are comfortable and notify relevant person(s) of their arrival., To anticipate and respond pro-actively to the needs of the manager and other people in the area., In the managers absence, taking action as authorized by him and uses initiatives to see that matter requiring attention are referred to the relevant person(s), to minimize the effect of the manager’s absence.
• Tiger wheels and Tyre – Plant Babelegie - Hammanskraal, 06/01/00 – 09/30/00, PA to Production Director, Contract Expired, Temp, Booking of conference venues, Arranging Functions, Paying of Accounts., Performed various administration and clerical services such as answering of incoming telephone calls, maintaining and controlling of diary systems, faxing, photocopying, ordering of stationary, etc., Ensured that all office-related equipment is in working order and that there is and adequate supply of stock i.e. paper, toner, etc., Responding to more complex queries i.e. clarification of policies and procedure etc. from internal and external clients., Ensuring accuracy and efficiency when typing of all correspondence i.e. letter, memorandums, presentations, edit reports for managers review., Accurately creating and maintaining database as and when required., Receiving and distributing mail to all relevant individuals., Performing a reception role for receiving clients/visitors on all levels and ensuring that they are comfortable and notify relevant person(s) of their arrival., To anticipate and respond pro-actively to the needs of the manager and other people in the area., In the managers absence, taking action as authorized by him and uses initiatives to see that matter requiring attention are referred to the relevant person(s), to minimize the effect of the manager’s absence.
• South African Revenue Services, 06/01/98 – 06/30/00, Secretary – Special Investigations – Chief Investigator, Needed the opportunity to showcase my talent, Permanent Position, Paying of Accounts., Performed various administration and clerical services such as answering of incoming telephone calls, maintaining and controlling of diary systems, faxing, photocopying, ordering of stationary, etc., Ensured that all office-related equipment is in working order and that there is and adequate supply of stock i.e. paper, toner, etc.
• South African Revenue Services, 04/01/96 – 05/31/98, Typist in the Typist pool, Promotion, Permanent Position, Typed forms, letters sent to the typing pool., Focused on accuracy and efficiency.

• ESKOM SOC LTD, 04/01/12 - currently, Executive Assistant CPO’s Office, 011 800-6324 or 082 774 9502, Allison Seckle, Manager: Governance and Ethics – Office of the Company Secretary
• TELKOM SOC LTD, 11/01/10 – 03/31/12, Executive Assistant to four Divisional Executives, (012) 648 0014 & (012) 648 0019 & (021) 944 7222, Magda Bester & Sudeshen Chetty & Reuben Layman, Cybernest Divisional Executives
• SABC, 09/26/08 – 01/30/10, Sales and Customer Services, 082 557 7738 / 011 714-7000, Happy Mhlaba, Account Manager (Group Sales and Marketing)
• Norilsk Nickel Africa (Pty) Ltd, 07/01/05 – 08/31/08, PA to Chief Executive, 072 040 1968, Latoya Mokotto, Human Resources Manager
• Absa Bank, 2001 – 2003, HR Administrator & PA to HR Manager, 079 873 2571, Margie van Rensburg, HR Manager
• Absa Bank, 2003 – 2004, HR Call Centre Consultant, 011 350 4000, Sharon Scheepers, Team Leader
• Absa Bank, 2004 - 2005, HR Administrator, 011 350 4000, Grant Hill, Group Implementation - Manager

• Public Relations
• Event Management
• Business Management
• Diversity
• SAP3
• Ms Office 2003 & 2007
• Dart for Publishers
• ISO 2014
• Ethics Facilitator

• ID Number: 7501040256083
• Ethnicity: Coloured
• Gender: Female