Eulaine Rhandzani Sono
Pretoria
Summary
A highly dedicated and experienced Personnel Officer with more than 19 years of service in the Department of Home Affairs. Extensive experience in Human Resource Administration, Service Benefits Administration, Pension Administration, Records Management, and Employee Relations Support. Demonstrated ability to manage personnel matters, process employee benefits, maintain confidential records, and provide professional support to employees and management. Proven track record of delivering quality administrative services, ensuring compliance with Public Service legislation and departmental policies, and maintaining high standards of accuracy and professionalism. Possesses excellent communication, organizational, problem-solving, and customer service skills developed through years of service in both government and private sector environments. Recognized for commitment, reliability, integrity, and dedication to public service, culminating in promotion to Personnel Officer (Salary Level 6) in April 2025.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Personnel Officer (Salary Level 6)
Department of Home Affairs
04.2025 - Current
- Administered personnel functions to ensure compliance with Public Service regulations and departmental policies.
- Ensure compliance with applicable legislation and departmental policies.
- Maintained accurate personnel records and employee files to support effective personnel management.
- Liaise with internal and external stakeholders regarding personnel administration matters.
- Advise employees on retirement, resignation, pension and service benefits.
- Process service benefits and pension-related matters.
- Delivered administrative support to enhance operational efficiency in a fast-paced environment.
Service Benefits Clerk (Exit Section)
Department of Home Affairs
06.2007 - 03.2025
- Process pension, retirement, resignation, death and other service benefit claims.
- Ensure accurate processing of benefits and compliance with legislation and policies.
- Liaised with Government Employees Pension Fund and stakeholders to facilitate timely processing of service benefit claims.
- Assisted employees exiting Department with pension and service benefit enquiries, ensuring clarity and understanding of their options.
- Provided tailored advice and support to employees on service benefits, enhancing their decision-making process.
- Organised and updated pension files to ensure accuracy and accessibility. and personnel records
Acting Secretary to the Deputy Director-General: Human Resources
Department of Home Affairs
05.2008 - 08.2008
- Delivered comprehensive administrative and secretarial support to DDG: Human Resources, facilitating smooth operations.
- Organised and prioritised appointments, meetings and correspondence for optimal time management.
- Streamlined office communication and administration processes, enhancing overall workflow efficiency.
- Assisted with preparation of reports and official documents.
- Maintained filing and record management systems.
Registry Clerk
Department of Home Affairs
12.2006 - 06.2007
- Retrieved, updated and managed employee files, ensuring compliance with data protection regulations.
- Ensured compliance with records management procedures.
- Maintained accurate and organised human resource filing systems and personnel records to support efficient HR operations.
- Assisted with administrative tasks within the Human Resources Directorate to streamline processes and enhance team support. within the Human Resources Directorate.
Store Assistant
Cum Books – Woodlands Shopping Centre
tshwane
07.2006 - 11.2006
- Guided customers through purchases and resolved enquiries.
- Coordinated stock replenishment and organised shelving for optimal product visibility.
- Supported stocktaking and ensured accurate inventory control.
Sales Assistant
Edgars – Woodlands Shopping Centre
tshwane
12.2004 - 04.2006
- Guided customers in product selection to enhance satisfaction and drive sales.
- Executed transactions while upholding high customer service standards.
- Oversaw inventory management to ensure product availability and optimise merchandising.
Education
Grade 11 - English, Economics, Accounting, Business Economics, Afrikaans, Xitsonga
Saulridge High School
tshwane12-2003
Skills
- HR administration
- Personnel management
- PERSAL management
- Benefits administration
- Pension Administration
- Records handling
- Office Administration
- Filing systems
- Microsoft Office
- Time Management
- Problem Solving
- Customer Service
- Teamwork
- Communication Skills
- Ethics compliance
Certification
- Introduction to PERSAL
- Personnel Administration
- PERSAL Establishment
- PERSAL Leave Administration
- Records Management
- Attend to Customer Enquiries in an Office Setting
- Open PILIR Course
- Long Service Certificate – Department of Home Affairs
- People Benefits Appreciation Award
Accomplishments
- More than 19 years of continuous service in the Department of Home Affairs.
- Promoted from Registry Clerk to Personnel Officer (Salary Level 6).
- Extensive experience in Service Benefits and Pension Administration.
- Provided administrative and executive support to the Deputy Director-General: Human Resources.
- Recipient of Long Service Recognition Award.
- Recipient of People Benefits Appreciation Award.
- Successfully managed pension and service benefit processes for employees exiting the Department.
- Developed extensive knowledge of Public Service Regulations and PERSAL administration.
Custom
- Ms E. Matlebyane, Senior Personnel Practitioner, Department of Home Affairs, 012 406 4188
- Mr G.C. Nthathe, Assistant Director, Department of Home Affairs, 012 406 2609
Personal Information
ID Number: 8408061029085
Timeline
Personnel Officer (Salary Level 6)
Department of Home Affairs
04.2025 - Current
Acting Secretary to the Deputy Director-General: Human Resources
Department of Home Affairs
05.2008 - 08.2008
Service Benefits Clerk (Exit Section)
Department of Home Affairs
06.2007 - 03.2025
Registry Clerk
Department of Home Affairs
12.2006 - 06.2007
Store Assistant
Cum Books – Woodlands Shopping Centre
07.2006 - 11.2006
Sales Assistant
Edgars – Woodlands Shopping Centre
12.2004 - 04.2006
Grade 11 - English, Economics, Accounting, Business Economics, Afrikaans, Xitsonga
Saulridge High School