Software experience
Tshembo Mashimbye
Administration, Clerical, Secretarial, Management, Reception.
Pretoria (willing To Relocate)
Judge a man by his questions rather than his answers.
Voltaire
Summary
Dedicated and proven professional administration officer with background in office and academic administration. Passionate about user experience and developing innovative services that increase access to information. Dedicated Administrative professional with meticulous attention to details and result oriented. Promotes inclusivity and identifies user needs. Plans conferences, actions feedback and strengthens accessibility to existing information systems to meet changing community needs. Adapt at assisting students, faculty and members of the public with conducting research using reference materials. Familiar with operating databases to perform digital research. Capable of keeping books and other collection items well- organised and professionally displayed. Approachable and productive employee with proven track record of successful administration and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Tshembo Mashimbye
Overview
8
8
years of professional experience
8
8
years of post-secondary education
9
9
Languages
Work History
Administration Officer (Contract)
Tshwane University Of Technology
Pretoria
01.2023 - 01.2024
- Facilitating academic and faculty administration (general administration)
- Assisting with grant, donor and contract administration
- Handling Project management support and travel arrangements
- Assisting with outreach administration and citizen science programs
- Assisting students and staff with administration of research and fieldwork compliance
- Administering HR for paid on claim and ad-hoc staff
- Keeping up-to-date on relevant academic policy and local procedures
- Accurately completing work trackers on a daily basis to enable workloads to be appropriately allocated
- Attending academic exclusion meetings with the faculty council
- Ensuring proper filing and good administrative performance
- Providing regular feedback on work in progress and activity levels to the dean
- Investigating and responding to a defined range of student’s queries
- Maintain accurate records of office layouts and ensuring minimal disruption to the academic operations
- Prepare regular reports on academic performance, and improvements
- Planning and organising meetings, workshops, training, conferences and travel arrangements for the faculty
- Coordinating procurement and claims for the faculty
- Attending meetings and workshops preparations matters and logistics for the faculty
- Ensuring effective use of filing system management and attending human resources, and stakeholder relations matters for the faculty
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed team petty cash, purchase orders and account transactions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Processed purchase orders, service contracts and financial reports.
- Managed daily payment processing and drafted related financial documents.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Managed company schedule to coordinate calendar and arrange travel.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Drafted and distributed invoices for outstanding payments.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Targeted new customers to grow geographic reach and increase revenue.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Generated reports to suggest corrective actions and process improvements.
- Leveraged bookkeeping software and automated processes to reduce errors.
Administrative Assistance
Property Best Investment
Pretoria
01.2021 - 12.2022
- Typing and general administrative tasks such as minute takin, record keeping, creating and updating sections monthly reports
- Providing secretarial and administrative support to the other work units of the organisation
- Relieving and assisting the assistant storekeeper and maintenance planner when required
- Analysing and capturing student’s data and updating OneNote
- Planning and organising meeting, workshops and conferences
- Maintaining accurate and organised document management system
- Providing clerical support services and keeping record of documents within the office
- Answering phone calls and welcoming visitors to the organisation
- Handling mails by sending correspondences and performing receptionist duties when needed
- Managing telephone calls, visitors, appointment and diaries
- Organising office and assisting associates in ways that optimize procedures
- Sorting and distributing communications in a timely manner
- Creating and updating records ensuring accuracy and validity of information
- Coordinating with other departments to ensure compliance with established policies.
- Provided confidential administrative assistance to Number executives.
- Supported loan officers with administrative assistance.
- Supported team with knowledgeable administrative assistance.
- Provided key administrative assistance to senior management.
- Completed daily administrative assistance functions to support team.
- Provided high level of administrative assistance to HR Manager.
- Supported special financial and business projects with administrative assistance.
- Provided clerical and administrative assistance to maintain optimal patient flows.
- Boosted productivity by offering skilled administrative assistance and client support.
- Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Supported Number-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Delivered high-quality administrative support and management, planning and policy assistance to board members.
- Performed routine administrative work with customer assistance, cashiering and data.
- Supported teaching team with administrative tasks and one-on-one student assistance.
- Supported mission and field units with administrative and technical medical assistance.
- Supervised administrative operations and provided assistance, direction and support to lead Type team.
- Supported department members with administrative, research, and academic assistance.
- Provided administrative and management assistance to auditor and directed activities in office.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Performed error-free administrative work such as copying records and managing communications.
- Performed complex and confidential administrative-related functions.
- Functioned as key resource within department on administrative matters and resolved issues and questions.
- Prepared administrative reports or other documentation to determine program success.
- Suggested process improvements to make administrative processes and procedures more streamlined.
- Prepared conservation or resource management plans and coordinated financial or implementation assistance.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Educated, prepared and reassured patients and families by answering questions, providing physical assistance and reinforcing physicians' advice regarding treatment reactions or post-treatment care.
- Advised, counseled and instructed employees on work and administrative issues.
- Delivered technical guidance and assistance to groups and individuals on conservation-related topics.
- Collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Connected customers to experts for assistance with specialized financial needs.
- Provided direct personal care and administrative services to clients.
- Operated through channels of communication with teaching teams and administrative office.
- Offered immediate assistance to incoming patrons, collected table information and verified server loads to accurately select tables.
- Reviewed weekly reports and performed administrative changes to accounts.
- Provided assistance with insurance referrals and authorization overrides.
- Delegated administrative authority, corporate responsibility and personal accountability to staff and personnel.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed and executed administrative processes to advance project's procedures, goals and objectives.
- Advised and guided headquarters and field offices on application of financial accounting, reporting and administrative policies and procedures.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Assisted clients in locating resources for housing services and financial assistance.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Supported student learning objectives through personalized and small group assistance.
- Completed and submitted daily paperwork and administrative duties related to canine care.
- Provided assistance to all mechanical engineering, design and fabrication projects with acute sense of team needs and flexibility to support different aspects of design process.
- Provided technical assistance to other workers on job site.
- Assisted residents with problems or complaints and completed administrative tasks.
- Revised customer assistance materials to communicate compliance with new directives while improving operations and guidance.
- Assisted facility staff with resolving player complaints and made minor administrative decisions as appropriate.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided administrative support and pitched in to help with special projects whenever needed.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
- Offered nursing station clerical and data-entry assistance to streamline operations.
- Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
- Performed inventory control of IT equipment, focused on hardware and software tracking and performed associated administrative support.
- Researched community resources and services to provide accessibility and assistance to clients.
- Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balancing sheets and creating spreadsheets and other documents.
- Gathered data to solve various administrative problems and improve work processes in various branches and offices.
- Performed administrative duties, replenished stock, answered phones and filed paperwork.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Provided assistance to other staff members with cleaning of difficult areas.
- Handled administrative duties, filing, and errands.
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Helped guests at tables when in need of assistance.
- Maintained accurate, complete and correct records as required by law, district policy and administrative regulations.
- Coordinated, created and prepared routine administrative research.
- Delivered administrative support to senior-level editors.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Researched applicable rules and support materials and delivered timely assistance to calling team.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Provided administrative support to scheduled group training.
- Offered student support through special accommodations, extra assistance, and assessments.
- Implemented processes that streamlined overall administrative operations, saving average of Number hours per month.
- Used undercover operations, surveillance and interrogation to probe administrative, criminal, and civil cases.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Helped with research assignments, presentation design and various administrative tasks.
- Provided public safety assistance at community events to maintain safe and secure environments.
Tutor/ Lecturer-assistant (Part-time)
Tshwane University of Technology
Pretoria
01.2020 - 01.2021
- Providing students with academic and technical online and contact support
- Managing student’s learning experiences online
- Helping students with notetaking and exam preparations
- Facilitating online and contact delivery of tutorials
- Recording marks on ITS
- Constantly liaising with lecturers on tuition matters
- Exam invigilating/ monitoring
- Facilitating student’s interaction with their peers online3 Property Best Investment
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Leveraged technology and visual aids to engage students and enhance learning.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Collaborated with parents to develop appropriate tutoring lessons.
- Responded to email and telephone requests to provide students with specific information.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Met with parents to discuss student progress and address concerns.
- Taught students remotely using online video chat platform and other delivery channels.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Administered standardized tests to assess student strengths and weaknesses.
- Created personalized lesson plans to meet needs of diverse learners.
- Motivated students with accurate feedback and positive reinforcement.
- Monitored student progress and provided feedback and support.
- Led tutoring workshops for groups of students with related tutoring needs.
- Issued reports updating students, parents and teachers on student progress.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Conducted review sessions to help students prepare for tests.
- Used variety of teaching methods to successfully help wide range of students.
- Maintained records of student assessments, tutoring activities and results.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Developed methods to motivate and engage students in learning.
- Assisted students in developing study skills and strategies.
- Conducted tutoring sessions at schools, homes and public spaces.
- Mentored and coached students with focus on developing independence and self-confidence.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
- Applied innovative teaching methods to encourage student learning objectives.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Taught diverse student population by employing various learning styles and abilities.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Designed and implemented various educational activities and programs to meet student needs.
- Built strong rapport with students through class discussions and academic advisement.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Participated in various campus memberships at each assigned school to promote academics and faculty development.
- Assessed students' progress and provided feedback to enhance learning.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
- Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
- Created materials and exercises to illustrate application of course concepts.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Guided students in researching, structuring and presenting debate case.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Conducted individual research projects to actively contribute to institution's research work.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Utilized distance learning technology to instruct students remotely.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Implemented instructional technologies in course delivery to engage and educate students.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Receptionist (administration Support)
Freshmark
Pretoria
01.2016 - 12.2018
- Answering phone calls and directing them to the appropriate person
- Attending walk in customers and taking message
- Assisting with social media management and ad-hoc tasks and projects as needed
- Assisting with administrative tasks including data entry, filing, and correspondence
- Handling mails by sending correspondences
- Attending to customer’s enquiries & providing excellent customer service
- Front office management, scheduling appointments, preparation for meetings and training
- HR administration, payroll administration assistance
- Office logistics and supplies, ordering of office supplies, and housekeeping supplies
- Greeting clients and visitors with a positive and helpful attitude
- Assisting clients in finding their way around offices
- Managing petty cash, efficient and professional office at branch
- Provide accurate information on products and service to customers, visitors and team members
- Correcting customer records based on data gathered.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Diploma - Administration and Information Management (Office Management Technology
01.2019 - 12.2021
DRIVER LICENSE: Busy with Learner driver
NATIONALITY: South African
PROVINCE: Gauteng Pretoria (willing to relocate)
LUNGAUGE PROFICIENCY: Multilingual, GPA: 1
bachelor’s Degree - General Stream
01.2011 - 12.2015
Skills
Office administrationSecretarial administration functionsClerical Administration FunctionsInformation Administration & Management
Brainstorming
Reception (Front desk)Data CapturingHuman Resource AdministrationLegal assistance and SecretaryAdministrative assistance and SupportAcademic administrationLeadership skill, Cloud storage, Information administration skillsPresentation skill, Calendaring, Customer serviceTeamwork skill, Business Administration, Office etiquetteResearch skills, Clerical skills, Writing skillsExcellent administration skills and ability for TeamworkOrganisation skills, Database management skillsTelephone etiquette, good communication skills (verbal and written), analyticalSkillsInformation management skills, Team performance and ability to work long hoursAcademic research skills, Problem solving, and Decision makingTyping skills, Multitasking and financial management skillsTyping 40 wpm, accurate minute taking
Planning, organising and human resource management skillsDeadline and customer orientedMaintain confidentiality and good housekeepingNumerical and accuracy skillsMature, approachable, empathetic and inclusive attitudeAbility to handle pressure flexible to learn other functional departmentsComputer skillsAdvanced Microsoft Word
Advanced Microsoft ExcelAdvanced Microsoft PowerPointAdvanced Microsoft Outlook Explorer
Advanced Microsoft Access
Advanced Microsoft Project
Advanced Microsoft Publisher
Internet (Google), Speed typingMicrosoft teams, SharePoint, Office 365Adobe Acrobat DC, OneNote, Cloud storage (OneDrive)In-person tutoring
Online tutoring
Secondary education
Study plan development
Writing assessments
Special education
Group tutoring
Project Management⁷
Verbal and written communication
Affiliations
Mr. Pontsho Ralipeli
Faculty of management science
Tshwane University of Technology
Work integrated learning Coordinator
Email address:RalipeliPE@tut.ac.za
Contact number: 082 764 6458
Ms Karabo Moepja
Faculty of Engineering and built environment
Tshwane University of Technology
Faculty Manager
Email:Moepjakm@tut.ac.za
Contact number: 073 941 7137
Mr. Michael Somo
Freshmark (Pty) Ltd
Line manager
Email address: somom@freshmark.co.za
Contact number: 069 412 6674
Software
Hardware experience
Interests
Body building, academic support, life coaching, personal trainer, personal growth
Accomplishments
- Facilitated result through actions.
- Earned trusted status with Tshwane Universityof Technology, consistently being called upon to meet special student requirements.
- Helped students achieve Number+ on Test.
- Improved effectiveness by integrating new resources and revamping approach.
- Increased student's grade average by 95%.
- Completed up to 45 tutoring appointments each week.
- Won consistent referrals and high marks for quality of instruction.
- Helped students achieve an average of description improvement.
- Oversaw team of 50 tutors.
- Developed and implemented full tutoring program at Tshwane University of Technology.
- Tutored up to 80 students per month.
- Directed academic project, resulting in high pass rate.
- Became go-to resource for academics and administrative assistance.
- Collaborated with team of 30 in the development of businessdevelopment project.
- Achieved Result by completing administrative task with accuracy and efficiency.
- Documented and resolved organisation administrative issues which led to meticulousresults.
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with administrative support tasks.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Officer (Contract) - Tshwane University Of Technology
01.2023 - 01.2024
Administrative Assistance - Property Best Investment
01.2021 - 12.2022
Tutor/ Lecturer-assistant (Part-time) - Tshwane University of Technology
01.2020 - 01.2021
Tshwane University of Technology (TUT), Mavalani High - Diploma, Administration and Information Management (Office
Management Technology
01.2019 - 12.2021
Receptionist (administration Support) - Freshmark
01.2016 - 12.2018
Mavalani High - bachelor’s Degree, General Stream
01.2011 - 12.2015