Dumisani Timothy Ncube
ICT Team Supervisor, Infrastructure and Operations
Johannesburg,ZA
Summary
Dumisani his MCSE 2005 Certification in 2005 at CompTIA He has over 14 years of experience in ICT team management, Network Engineering, Cybersecurity Administrating, and supporting servers as well as user applications. Currently working as ICT Team supervisor with KSB Pumps and Valves. With all these Companies, I gained a lot of experience and understanding of IT infrastructure and resources.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
ICT Team Supervisor
KSB Pumps & Valves
04.2023 - Current
ICT Supervisor / Information Security Administrator
Sturrock and Robson Industries
11.2020 - 04.2023
- Design and deploy functional networks (LAN, WLAN, WAN)
- Configure and install software, servers, routers, and other network devices
- Monitor network performance and integrity
- Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
- Automate tasks and monitor their effectiveness
- Mentor team members on technical issues
- Create, oversee, and test security measures (e.g., access authentication and disaster recovery)
- Communicate with users when needed
- Maintain complete technical documentation
- Suggest improvements to network performance, capacity, and scalability
- Lifecycle management of IT for personnel i.e., IT starter process for new joiners, carry out IT inductions, and manage the IT process for leavers (e.g., email, IT equipment, etc.)
- Azure Systems operations management and configuration
- Conduct threat and risk analysis and analyse the business impact of new and existing systems and technologies to eliminate risk, performance, and capacity issues
- They implement vulnerability assessments and configure audits of operating systems, web servers, and databases and detect patterns, insecure features, and malicious activities in the infrastructure
- Perform research, testing, evaluation, and deployment of security technology and procedures
- Run diagnostics on any changes to data to verify any undetected breaches
- Develop custom systems for specialized security features and procedures for software systems, networks, data centres, and hardware
- Develop and implement information security standards, guidelines, and procedures
- Develop firewalls to secure the network infrastructure
- Keep current with new intrusion methods and develop protection plans
- They have an in-depth understanding of vulnerabilities, management systems, and common security applications
- Conduct counteractive protocols and report incidents
- They offer customized risk ratings for vulnerabilities based on company policies and maintain IT security controls documentation
- Grant permissions and privileges to authorized users
- Configure anti-virus systems and consoles and conduct software upgrades
- Manage the pay-per-click (PPC) system from threats and identify and manage incidents to mitigate risks
- Have an in-depth understanding of OWASP testing methodology, Dynamic and Static Application Security Testing, re-engineering, automation, ASP.NET/JAVA, IDS/IPS systems, Burp Suite, Nmap, Nessus, Qualys, Metasploit, etc
- Manage relationships and coordinate with clients and service providers while providing customized security assessments, implementing security policies, designing security training materials, organizing training sessions, providing technical support, and communicating security policies and procedures
- Review and evaluate new products and services that can benefit the company
- Implementing and troubleshooting managed AV solutions
- (F-Secure EDR, Symantec, Windows Defender, Kaspersky, AV Defender)
- Running back-ups
- Installing and configuring, Support Windows servers 2008, 2012, 2016 and 2019
- Installing operating system (Windows 7, Windows 8, windows 10, windows 11 and MacOS version to High Sierra)
Senior IT Service Engineer
Bitventure
05.2018 - 03.2020
Systems Support Engineer
ADvTECH Resourcing
MIDRAND
01.2016 - 05.2018
- Function
- Responsible for IT infrastructure design which included designing a Network diagram for the company systems
- IT Projects management, Planning, Testing and implementation
- TCP/IP, LAN/WAN
- Setting up VLANS and Inter VLAN Routing
- (L2 and L3 networks)
- Troubleshoot and assist end-user issues
- Lifecycle management of IT for personnel i.e., IT starter process for new joiners, carry out IT inductions and manage the IT process for leavers (e.g., email, IT equipment etc.)
- AWS Systems operations management and configuration
- Setting up Monitoring Systems (Jira systems)
- Review and evaluate new products and services that can benefit the company
- Connecting PCs to the network (LAN & wireless)
- Adding, users to Printers
- Implementing and troubleshooting managed AV solutions
- (Symantec, Windows Defender, Kaspersky, AV Defender)
- Running back-ups on Windows Servers
- Installing and configuring, Support Windows servers 2008, 2012 and 2016
- Installing operating system (windows 10 and MacOS version to High Sierra)
- Implementing, troubleshooting, and maintaining SAN and NAS storage
- (HP, Dell, Fujitsu, Huawei, QNAP)
- Creating new user profiles on AD
- IT Projects Leader (Researching, implementing, and installing.)
- Support Windows Servers, Office 365 administrating
- Setting up Wireless API devices
- Provide reports (written and/or verbal) to senior management on progress on projects
- Configuring Cloud Exchange server and managing users
- Adding users to network printers
- Installing, configuring, and installing new applications and customizing existing applications to make them fit for purpose
- Mapped network drives
- Setting up FortiGate / CISCO firewalls
- Reason for leaving: Retrenched
- Organization :
Senior ICT Support Engineer
ADvTECH Resourcing
01.2016 - 05.2018
Senior IT Support Engineer
IT Projects
01.2016 - 05.2018
- Function
- Responsible for IT infrastructure, including all company systems, tools, and technical processes
- Provide training and support to staff when required
- Troubleshoot and assist end user issues
- Work with and enhance an IT Blueprint for all installations and resolutions
- Lifecycle management of IT for personnel i.e., IT starter process for new joiners, carry out IT inductions and manage the IT process for leavers (e.g., email, IT equipment etc.)
- Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
- Review and evaluate new products and services that can benefit the company
- Connecting PCs to the network (LAN & wireless)
- Adding, users to Printers
- Installing and updating Trend antivirus software
- Running back-ups
- Installing and configuring, Support server 2008, 2012 and 2016
- Installing operating system (Windows 7, Windows 8, and windows 10)
- Configuring and installing new PCs to the network
- Creating new user profiles on Active Directory), Leader (Researching, implementing, and installing.)
- Helpdesk/Call Centre
- Web applications, Placement partner, Power BI, Office 365 administrating
- Troubleshooting 3G cards
- Setting up Wireless API devices
- Provide reports (written and/or verbal) to senior management on progress on projects
- Configuring new users on outlook, outlook anywhere, outlook web Access
- Outlook resources and outlook shared folders
- Adding users to network printers
- Commissioning and installing new applications and customizing existing applications to make them fit for purpose
- Mapped network drives
- Supported Cisco and Astra phones and wireless phones
- Reason for being in the market: Resigned.
IT Projects Support Engineer
DB Schenker
03.2013 - 05.2015
- CompuBrand support, research and implementation (To use a script to collect user information on AD)
- Responsible for IT infrastructure, including all company systems, tools, and technical processes
- Provide training and support to staff when required
- Troubleshoot and assist end-user issues
- Work with and enhance an IT Blueprint for all installations and resolutions
- Lifecycle management of IT for personnel i.e., IT starter process for new joiners, carry out IT inductions and manage the IT process for leavers (e.g., email, IT equipment etc.)
- Manage the ‘asset tagging’ process of all new IT equipment ensuring it is correctly logged onto the database
- Review and evaluate new products and services that can benefit the company
- Provide reports (written and/or verbal) to senior management on progress on projects
- Troubleshooting 3G cards
- Connecting PCs to the network (LAN & wireless)
- Adding, users to Printers
- Installing and updating Trend antivirus software
- Running back-ups
- Installing and configuring, Support server 2003 / 2008
- Installing operating systems (Windows XP, Vista, Windows 7 and Windows 8)
- Configuring and installing new PCs to the network
- Creating new user profiles on Active Directory)
IT Projects Support Engineer
Investec Bank
01.2012 - 01.2013
IT Projects Administrator/ IT Support Engineer
Investec
12.2011 - 01.2013
IT Project Team Lead
Mutual and Federal Branches in SA
10.2010 - 11.2011
- PC Repairs
- Troubleshooting 3G cards
- Connected PCs to the network
- LAN & Wireless
- Added users to Printers
- Installed and updated Trend antivirus software
- Ran back-ups
- Installed and configured Support server 2003 / 2008
- Installed operating system (windows, XP, Vista, Windows 7
- Configured and installed new PCs on the network
- Created new user profiles
- Configured new users on outlook, outlook anywhere, outlook web Access
- Added users to network and to printers
- Updated and installed trend worry free anti-virus.
IT Projects
Bitventure
- Leader (Researching, Documenting project plan and processes, implementing, and installing.)
- Support Office 365 administrating
- Design IT Handbook Policies, BCP, and many more Business processes
- Provide reports (written and/or verbal) to senior management on progress on projects
- Configuring Cloud Exchange server and managing users
- Installing, configuring, and installing new applications and customizing existing applications to make them fit for purpose
- Setting up firewalls
- Reason for leaving: Company wasn’t doing well.
IT Projects Leader
- (Researching, implementing, and installing.)
- Installing MS Office 2003 / 2007 / 2010/ 2013 / MS Project 2007 / 2010
Call Centre
- Web applications, Mercury Quality Centre, BPM etc
- Web application testing, Research and Implementing
- Citrix, Syspro 6 version 10 BI, BO, SAP, Oracle, Java applications support
- Mobile Devices (Blackberry, iPads, iPhones, and Samsung Mobile Phones
- LAN/WAN, TCP/IP, ISA server
- Security software (Safend (Data protection for users not to copy work staff to their media devices), Sophos, MacAfee (Data Encryption)
- Reports backup, server, and storage operational status
- Backup systems (DPM, Backup Exec, Data Protector
- Reason for being in the market: End of contract Under Khusela Solutions
Education
Matric Certificate - Mathematics, biology, English, IsiZulu, Geography
Hlabamkhosi High School
01.2000 - 01.2003
A - Core Hardware, Software
CompTIA
N - undefined
CompTIA
MCSE - undefined
CompTIA
Information Security - undefined
Skills
- Desktop support (Linux, Mac OS, Windows 11, Windows 10, Windows 8)
- Troubleshooting 3g cards
- Microsoft applications (Office365 Administrating, Microsoft licensing, Azure Administrating)
- ICT Life cycle management
Experience - Yearsexperience
True, 9, True, 7
Competencies - Knowledge
True, 9, True, 7, True, 6, True, 4, True, 6, True, 6, True, 4, True, 7, True, 6, True, 8
Skillsandattributes
True, 5, True, 5, True, 5, True, 5, True, 5, True, 5, True, 5, True, 5
Knownas
Dumisani
Cellphonenumbers
- 0636878969
- 0814804102
Ethnicitygroup
Black
Residentialarea
Midrand
Driverslicense
10, True
Activitiessport
He loves technology and travelling.
Personal Information
- ID Number: 850929 5819 082
- Age: 38
- Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: South African
- Marital Status: Married
Timeline
ICT Team Supervisor
KSB Pumps & Valves
04.2023 - Current
ICT Supervisor / Information Security Administrator
Sturrock and Robson Industries
11.2020 - 04.2023
Senior IT Service Engineer
Bitventure
05.2018 - 03.2020
Systems Support Engineer
ADvTECH Resourcing
01.2016 - 05.2018
Senior ICT Support Engineer
ADvTECH Resourcing
01.2016 - 05.2018
Senior IT Support Engineer
IT Projects
01.2016 - 05.2018
IT Projects Support Engineer
DB Schenker
03.2013 - 05.2015
IT Projects Support Engineer
Investec Bank
01.2012 - 01.2013
IT Projects Administrator/ IT Support Engineer
Investec
12.2011 - 01.2013
IT Project Team Lead
Mutual and Federal Branches in SA
10.2010 - 11.2011
Matric Certificate - Mathematics, biology, English, IsiZulu, Geography
Hlabamkhosi High School
01.2000 - 01.2003
IT Projects
Bitventure
IT Projects Leader
Call Centre
A - Core Hardware, Software
CompTIA
N - undefined
CompTIA
MCSE - undefined
CompTIA
Information Security - undefined
Similar Profiles
Stephen Angote AnayaStephen Angote Anaya
Head of Sales at KSB PUMPS & VALVES LIMITEDHead of Sales at KSB PUMPS & VALVES LIMITED
Abhijeet ManayamkathAbhijeet Manayamkath
Intern at KSB Pumps LimitedIntern at KSB Pumps Limited
Muhammad Ali AmjadMuhammad Ali Amjad
Market Area Manager | Business Manager Exports-MEA at KSB Pumps Company LimitedMarket Area Manager | Business Manager Exports-MEA at KSB Pumps Company Limited