Summary
Overview
Work History
Education
Skills
Education Certifications
Additional Information
Personal Information
Timeline

Nkosana Prince Zikalala

Johannesburg

Summary

Motivated and analytical IT support professional with strong passion for technology and over 3 years of hands-on experience in user support, technical troubleshooting, and system maintenance. Proven ability to resolve hardware, software, and network-related issues efficiently. Seeking to grow in a dynamic ICT environment that leverages and nurtures technical skills and customer service excellence.

Overview

6
6
years of professional experience

Work History

Client Services Help Desk

Afrihost
Johannesburg
11.2020 - Current
  • Provide first-line technical support via phone, email, and live chat to resolve connectivity and service issues.
  • Troubleshoot and escalate issues related to internet access, email configuration, and hardware failures.
  • Assist customers with software updates and hardware diagnostics.
  • Maintain high customer satisfaction through accurate issue resolution and follow-up.

Field Engineer

Ricoh SA
Johannesburg
08.2019 - 06.2020
  • Installed, maintained, and repaired Ricoh hardware and multifunction printers onsite.
  • Ensured equipment performance aligned with manufacturer standards.
  • Delivered timely and professional support to business clients, improving uptime and productivity.

Education

CompTIA A+ - undefined

Boston City Campus & Business College
Gained foundational knowledge in hardware, cabling, and network troubleshooting.

Information Technology NQF Level 4 - undefined

ProServe
Studied different computer systems and their application in business environments.

Skills

  • Windows 7
  • Windows 8
  • Windows 10
  • Windows Server 2016
  • Windows Server 2019
  • Ubuntu 2004
  • TCP/IP
  • DHCP
  • LAN/WAN
  • Network Troubleshooting
  • MS Office 365
  • Active Directory
  • Basic Microsoft Azure Administration
  • WHM
  • CPanel
  • CENTOS
  • Basic HTML
  • PHP
  • CSS
  • Linux Bash
  • Quality Assurance
  • Analytical Thinking
  • Customer Support

Education Certifications

  • CompTIA A+, Boston City Campus & Business College, Gained foundational knowledge in hardware, cabling, and network troubleshooting.
  • Information Technology NQF Level 4, ProServe, Studied different computer systems and their application in business environments.

Additional Information

Available upon request, Immediately or upon short notice

Personal Information

Availability: Immediately or upon short notice

Timeline

Client Services Help Desk - Afrihost
11.2020 - Current
Field Engineer - Ricoh SA
08.2019 - 06.2020
Boston City Campus & Business College - CompTIA A+,
ProServe - Information Technology NQF Level 4,

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Nkosana Prince Zikalala