Kyle Govender
IOS Technician
johannesburg
Summary
Motivation
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Astute IOS Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
- Seasoned Repair Technician with expertise in repairing and maintaining Apple products. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration ,Software restore and updates.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
iOS Technician
Istore
Sandton City, South Africa
08.2021 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Regularly perform repairs on Apple Devices
- Print return labels in order to ship KBB parts back to Apple
- Estimated costs to perform specific repair work for customers.
- Issue out quotes to customers for insurance purposes.
Technician
Relianz Data
01.2019 - 06.2020
- Installation of Telephone and Network Cables, installing and configuring Unifi etc
- Installing and configuring access points
- Experience with CCTV installation and configuration
- Worked on switches and routers
- Addressed routine equipment maintenance according to established schedule.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Education
Qualified IOS Technician - repairing all IOS devices
Core Group
Sandton CitySystem Support NQFS, SAQA 48573 - System Support
AIE College
MidrandHigh School Diploma - Business, Math, Accounting, Afrikaans, English, Life Science, Life Orientation
The Kings School
Linbro Park 01.2013 - 12.2017
Skills
Configuring windows 10-
Installing and Configuring windows 10-CompTIA A and NQualified IOS TechnicianOrganization I adaptVery quick to change and have very good communication skills I work well independently and eveniOS
Mac systems
Technical issues analysis
Customer service expert
Software diagnosis
Desktop support
Teambuilding
Certification
Certified IOS Technician, Istore Sandton City
Timeline
iOS Technician
Istore
08.2021 - Current
Certified IOS Technician, Istore Sandton City
01-2021
Microsoft Technology Associate
02-2019
System Support NQFS, SAQA 48573
01-2019
Technician
Relianz Data
01.2019 - 06.2020
Comptia A+
08-2018
Comptia N+
08-2018
Matric Diploma
12-2017
High School Diploma - Business, Math, Accounting, Afrikaans, English, Life Science, Life Orientation
The Kings School
01.2013 - 12.2017
Qualified IOS Technician - repairing all IOS devices
Core Group
System Support NQFS, SAQA 48573 - System Support
AIE College