Summary
Overview
Work History
Education
Skills
Timeline
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Teboho Mabuza

Technical Support Specilaist
Johannesburg

Summary

Professional Summary

I am [Teboho Mabuza], an accomplished professional with a diverse background in sales consultancy and technical support. With over 6 years of experience in sales and a recent transition to technical support, I bring a unique blend of client-facing expertise and technical problem-solving skills.

Professional Experience

Technical Support Specialist
WAMLY (PTY) LTD, Pretoria
November 2022

  • Provide expert technical assistance and troubleshooting to customers via phone, email, and chat.
  • Resolve complex technical issues promptly and effectively to ensure customer satisfaction.
  • Collaborate closely with cross-functional teams to escalate and resolve customer issues efficiently.

Sales Consultant
WAMLY (PTY) LTD, Pretoria
July 2022

  • Drove sales initiatives, achieving consistent targets and surpassing revenue goals.
  • Cultivated and maintained strong client relationships through proactive communication and tailored solutions.
  • Developed effective sales strategies and contributed to the growth of the sales team.

Overview

2
2
years of professional experience

Work History

Technical Support Consultant

WAMLY (PTY) LTD
07.2022 - Current
  • Consistently met performance targets with diligent attention to detail and effective time management skills.
  • Developed and implemented preventive maintenance procedures.
  • Translated complex technical issues into digestible language for non-technical users.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
  • Offered assistance in implementing and developing training programs.
  • Supported sales team efforts by providing in-depth product knowledge during client presentations and discussions.
  • Managed high levels of call flow and responded to WAMLY technical support needs.
  • Researched and identified solutions to technical problems.
  • Assisted in development of system security protocols.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maximized client satisfaction with prompt escalation of unresolved issues to relevant departments for swift resolution.
  • Created user accounts and assigned permissions.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Monitored system performance to identify potential issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
  • Delivered comprehensive training sessions for new staff members, ensuring a thorough understanding of company procedures and tools.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Sales Agent

WAMLY (PTY) LTD
05.2022 - Current
  • Presented professional image consistent with company's brand values.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Used Salesforce CRM software to record personal information and purchases of contacted prospects.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.

Education

No Degree - Graphic Design

BOSTON MEDIA HOUSE
Sandton, South Africa
05.2001 -

Skills

Access Management Software

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Timeline

Technical Support Consultant

WAMLY (PTY) LTD
07.2022 - Current

Sales Agent

WAMLY (PTY) LTD
05.2022 - Current

No Degree - Graphic Design

BOSTON MEDIA HOUSE
05.2001 -

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Teboho MabuzaTechnical Support Specilaist