DUDUZILE JANE MOTAUNG
OFFICE ADMINISTRATOR
Johannesburg
Summary
Detail-oriented administrative clerk with four years of experience in streamlining daily office operations and enhancing organizational efficiency. Completed a comprehensive marketing internship with the Department of Employment & Labour and a specialized course, 'Breaking Barriers into the Public Sector,' from the National School of Governance. Holds a National Diploma in Marketing from Tshwane University of Technology, obtained in 2013, demonstrating a strong foundation in marketing principles. Committed to leveraging skills and knowledge to contribute effectively to team success and drive operational excellence. Organized office professional with top-notch administrative skills and solid background in retail industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
7
7
years of professional experience
Work History
Administration Clerk
Kit Kat cash & carry
Johannesburg
06.2019 - 09.2022
- Managed daily office operations and administrative support for the organization to maintain efficiency
- Handled confidential documents with discretion to protect sensitive information
- Assisted in coordinating office communications between departments and vendors.
- Supported management in scheduling meetings and handling administrative tasks.
- Trained new clerical staff on company policies and administrative processes.
- Maintained organized filing systems for documents and correspondence.
- Answered over 50 calls each day on multi-line telephone systems, supporting communication needs of 20 staff members.
- Input purchases and reconciled accounts within Microsoft, upholding 60% accuracy for all updates.
- Managed efficient processing of more than 100 documents per month in high-volume busy environment.
Cashier
Kit Kat cash & carry
Benoni, Johannesburg
11.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained 90% of new cashiers on register operations and customer service best practices.
- Resolved more than 10 customer complaints promptly daily9, ensuring satisfaction and loyalty retention.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule 6 days a week and extra shifts to meet business needs.
Communication & Stakeholder Management Intern
Department of Labour (Compensation Fund)
Pretoria
10.2015 - 09.2016
- Collaborated with 20 team members to enhance workflow efficiency within the Compensation Fund.
- Conducted research on industry best practices to inform policy recommendations and improvements.
- Analyzed data trends to support decision-making processes related to compensation strategies.
- Coordinate 80% of divisions meetings and communications between internal departments and external stakeholders.
- Implemented process improvements that streamlined claim evaluation procedures, enhancing overall service delivery.
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Assist in the development of marketing campaigns for increased brand visibility and customer engagement for more than 10 000 officials.
Education
Certificate - Breaking barriers into public sector
NSG
Pretoria, South Africa07.2016
National Diploma - Marketing
Tshwane University of Technology
Pretoria West12-2013
National Senior Certificate -
MOM Seboni High
Nigel12-2009
Skills
Data entry proficiency
Paperwork and documentation
Customer communication
Telephone etiquette
Interpersonal and written communication
File organization
Meeting coordination
Scheduling appointments
Timeline
Administration Clerk
Kit Kat cash & carry
06.2019 - 09.2022
Cashier
Kit Kat cash & carry
11.2018 - 06.2019
Communication & Stakeholder Management Intern
Department of Labour (Compensation Fund)
10.2015 - 09.2016
Certificate - Breaking barriers into public sector
NSG
National Diploma - Marketing
Tshwane University of Technology
National Senior Certificate -
MOM Seboni High
References
- Ms Penelope Zulu- Kit Kat Manager,0108228760/0799582755
- Mr Mothusi Legwale- DD Department of Labour,0124065625/0828231380
- Mrs Nathisa Govendor- Former Kit Kat store Manager,0823287856