Hi, I’m
DAVID DELISA MASHABA
Fraud Analyst
Johannesburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
years of professional experience
3
years of post-secondary education
Work History
FNB Digital Banking
Online banking fraud analyst
02.2016 - Current
Job overview
- Investigating fraud done via cell phone, online and app banking
- Pulling logs to determine how fraud occurred.
- Doing investigations report of what happened in an event of fraud.
- Investigate to determine if we will pay customer who was defrauded or if customer needs to take liability for negligence of their account.
- Write a final letter to send to customer in case customer is taking liability for compromising their details.
- Also, assisted smart block department with releasing payment and doing escalation e-mails to release payment.
FNB Business Banking
Business fraud consultant
01.2019 - 01.2020
Job overview
- Analyze transactional data with aim of detecting fraud.
- Place all Perpetrator accounts on hold, chasing funds on all other accounts that were recipient of fraud.
- Securing funds available and indemnifying FNB victim account holders as well as other banks with indemnity
- Doing a GPT to refund client on secured funds on account.
- Reversals of money levied on account service fees.
- Compare documents loaded on SAFPS to current opening documents on Egami.
- Investigate cases of fraud Business, personal, Premium and Private Banking accounts
- Obtain case number, affidavit and any other documents of false invoices from victim.
- Draft indemnity to recover funds for victim (if FNB Business, Wealth, Premier and Commercial Client)
- Update Case details on SECM
- Provide feedback to the account holding bank if FNB account holder is a fraudster
- Load all case stats on commercial SharePoint.
Standard Bank
Fraud detection consultant
06.2013 - 08.2015
Job overview
- To minimize risk by carefully scrutinizing cardholders account to detect any fraudulent activities.
- To provide an efficient service for stopping Credit cards & ordering of new Credit cards
- Departmental targets as well to be met daily.
- Executing telephonic security checks with clients
- Updating cardholder’s details whenever possible
- Fraud file must be opened in cases where customer dispute transactions on their accounts.
- Fraud status “SS” must be loaded on account.
- Incoming calls must be answered on time.
- Code 10 calls to be auctioned immediately upon receipt (Suspicious presentations at merchants), ensure recovery of card and possible arrests.
Personal and Business Banking Maintenance Department
VAF Receive and Processing Consultant
06.2012 - 05.2013
Job overview
- Daily planning and distribution of work
- Process of Natis documents
- Quality Assurance
- Filling of Natis Certificates
- Removing of Natis Certificates from file locations
- Flagging Y indicators on NT2000
- Checking E53’s and doing file maintenance
- Updating Web App for All Natis received
- Scanning on Natis documents on Certrack for filing and location purposes
- Filing of Natis Certificates on Certrack.
Education
Banking Skills Academy, Standard Bank
NQF LEVEL 4, National Certificate
01.2012 - 05.2013
Goverment Learnship, Johannesburg
High School Diploma
01.2007 - 11.2007
University of Johannesburg, Johannesburg
Criminal law and Forensic investigations
02.2017 - 11.2017
UDEMY
Introduction to SQL
UDEMY
CFE
Skills
Organizational Skills
undefinedSa Id Number
820122 5537 089
Contact Numbers
082 931 7511
Email Addresses
- Mashaba2.owami@gmail.com
- David.Mashaba@fnb.co.za
Basic Strengths
I have been with fraud for several years having worked with card fraud, business fraud, Online business Enterprise (Private wealth clients) and Digital fraud department. Throughout these years I have fine-tuned the skills of working with different accounts and being able to deal with all type of client in the banking world. I have a good skill in analyzing accounts to see potentials fraudulent transactions, I have dealt with scams and have good communication skills both verbally and writing skills. I consider myself a very easy person as I can adapt easy to ever changing world and I learn very quickly. I pay attention to details; I can interpret data and I am able to meet deadline (working within a timeframe). My investigation skills have been enhanced with a certificate from University of Johannesburg.
Personal Information
- Date of Birth: 01/22/82
- Gender: Male
- Nationality: South African
Languages
English
Zulu
Sotho
References
- Marcus Ramotlou, Fraud Investigator/Team leader, 087 312 0503 or 079 755 174, MRamotlou@fnb.co.za
- Adriaan Attie Boshoff, Fraud Manager, 087 736 3114 or 074 887 1398, Andriaan.boshoff@fnb.co.za
- Paula Biggin, Fraud Manager, 087 575 9108 or 082 253 4469, Paula.Biggin@fnb.co.za
- Leoni Tweedie, Business Fraud Manager, 0877361068 or 063 502 9747, LTweedie@fnb.co.za
- Elvis Gcagiso, Team Leader, 0787335382 or 010 249 4165, Elvis.Gcagiso@standardbank.co.za
- Rienie Nel, Team Leader, 082 310 4559 or 011 636 5411, Rienie.Nel@standardbank.co.za
- Judith Devereux, Manager, 011 636 2797
- Lia Kasil, Team Leader, 072 296 5801
Timeline
Business fraud consultant
FNB Business Banking
01.2019 - 01.2020
University of Johannesburg
Criminal law and Forensic investigations
02.2017 - 11.2017
Online banking fraud analyst
FNB Digital Banking
02.2016 - Current
Fraud detection consultant
Standard Bank
06.2013 - 08.2015
VAF Receive and Processing Consultant
Personal and Business Banking Maintenance Department
06.2012 - 05.2013
Banking Skills Academy
NQF LEVEL 4, National Certificate
01.2012 - 05.2013
Goverment Learnship
High School Diploma
01.2007 - 11.2007
UDEMY
Introduction to SQL
UDEMY
CFE
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