Busisiwe Jane Twala
Sales Consultant
Ferndale
Summary
Sales professional prepared for this role with strong track record of fostering client relationships and driving revenue growth. Skilled in customer service, sales strategies, and negotiation, with focus on effective team collaboration and adaptability to changing needs. Reliable and results-driven, excelling in environments that demand critical thinking and problem-solving.
Experienced with client relationship management, ensuring high customer satisfaction. Utilizes strategic problem-solving to address and resolve customer concerns efficiently. Strong understanding of sales techniques and customer engagement strategies, fostering long-term loyalty and trust.
Transitioning from customer-focused sales environment where skills in client relationship management and effective communication were cultivated. Demonstrated ability to understand customer needs and provide tailored solutions that drive satisfaction and loyalty. Seeking to leverage these transferable skills in new and dynamic professional setting.
Overview
7
7
years of professional experience
Work History
Sales & Service Consultant
FNB Branch banking
01.2022 - Current
- Customer Engagement: Build and maintain strong relationships with customers, understanding their financial needs and providing suitable solutions
- Product Knowledge: Stay informed about the bank's products and services, effectively communicating their features and benefits to potential customers
- Sales Target Achievement: Set and achieve sales targets by actively promoting and selling banking products, such as loans, savings accounts, and investment options
- Financial Analysis: Conduct financial assessments to determine customers' eligibility for various products, ensuring responsible lending practices
- Cross-selling: Identify opportunities to cross-sell additional banking products, maximizing the customer's relationship with the bank
- Documentation: Manage and organize customer documentation accurately, facilitating smooth processing of financial transactions
- Customer Education: Educate customers on financial literacy, helping them make informed decisions about their banking needs
- Feedback and Improvement: Provide constructive feedback to the bank regarding customer preferences, market trends, and ways to enhance products and services
- Continuously seek opportunities for personal and professional development
Sales Team Leader
FNB Mall at Carnival
01.2020 - 01.2022
- Monitor and manage daily activities, deal with customer complaints, manage targets, daily productivity, assist with system related issues
Multiskilled Consultant
FNB Hyde
01.2018 - 01.2020
- Manage admin in branch, Process claims, queries, entries, Balance branch stock, Treasury, ATM Custodian, Manage & Monitor Tellers
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Onboarded and managed new client accounts to boost retention rates
- Created and developed detailed work plans to meet business priorities and deadlines
- Helped meet changing demands by recommending improvements to business systems or procedures
- Collected, arranged, and input information into database system
- Evaluated customer needs and feedback to drive product and service improvements
Education
NQF 6 - FINANCIAL MARKETS
TFW
Johannesburg, South AfricaNQF 5 IN BANKING -
BANKSETA
04.2001 -
Matric/grade 12 -
Landulwazi Comprehensive School
REGULATORY EXAM (RE5) -
MOONSTONE
04.2001 -
Skills
- Product and service knowledge
- Demonstrations
- Sales and marketing
- Persuasive communication
- Time management
- Microsoft Office
- Customer Relations
- Client Service
- Problem solving strength
Timeline
Sales & Service Consultant
FNB Branch banking
01.2022 - Current
Sales Team Leader
FNB Mall at Carnival
01.2020 - 01.2022
Multiskilled Consultant
FNB Hyde
01.2018 - 01.2020
NQF 5 IN BANKING -
BANKSETA
04.2001 -
REGULATORY EXAM (RE5) -
MOONSTONE
04.2001 -
NQF 6 - FINANCIAL MARKETS
TFW
Matric/grade 12 -
Landulwazi Comprehensive School
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