Boipelo Vanessa Tlhapi
Zevenfontein,Gauteng
Summary
Results-oriented professional specializing in strategic planning and target achievement, with proven leadership and relationship-building capabilities. Expertise in sales reporting and product knowledge enhances efficiency and self-motivation. Consistently drives revenue growth and client satisfaction through effective communication and tailored strategies. Adaptable educator with a strong foundation in curriculum development, lesson planning, and fostering inclusive learning environments.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Sales & Service Consultant
Capitec Bank
Rustenburg
02.2013 - Current
- Enhanced sales targets through cultivation and maintenance of robust relationships with new and existing customers.
- Managed and resolved complex customer complaints, restoring trust in banking services.
Student Teacher
Matale Secondary School
Rustenburg
02.2023 - 10.2023
- Supervised classroom activities, ensuring students remained focused and engaged.
- Shadowed classroom teachers to learn best practices to align with teaching style.
- Collaborated with department teachers to design effective lesson plans, curriculum and extracurricular activities, engaging students' interest.
- Adapted teaching methods to meet changing needs of classes and individuals.
Administrator
DR J. Kizito's Surgery
Rustenburg, North West
12.2008 - 01.2013
- Organized client files by medical aids and arranged them alphabetically.
- Documented cash transactions in journals for accurate record-keeping.
- Finalized cash at close of business to maintain precise financial records.
- Ensured timely submission of all medical aid claims.
- Made sure all blood work is sorted and collected by the lab stuff
Education
NQF Level 7 - Education
University of South Africa
Rustenburg, NWNQF Level 5 - Banking
Cornerstone
RustenburgNQF Level 4 - Banking
Cornerstone
RustenburgNQF Level 4 - Matric
H.F Tlou High School
RustenburgSkills
- Target achievement focus
- Team Leadership
- Relationship-building
- Product knowledge
- Sales reporting
- Time efficiency
- Self-motivation
- Strategic planning
- Critical-thinking
- Training and mentoring experience
Languages
English
Advanced
Setswana
Native
IsiZulu
Intermediate
Affiliations
- Cross County Coach
- Drum Majorettes
- Cheerleading
Certification
SACE registered
Languages
2,A2,5,C1,4,B2
References
- Christo Anderson
Reginal Manger (Capitec Bank)
0735064598
- Obakeng Phiri
Educator (Matale Secondary School)
0762926968
- Dr James Kizito
Doctor (Dr J Kizito’s Surgery)
0727749029
Timeline
Student Teacher
Matale Secondary School
02.2023 - 10.2023
Sales & Service Consultant
Capitec Bank
02.2013 - Current
Administrator
DR J. Kizito's Surgery
12.2008 - 01.2013
NQF Level 7 - Education
University of South Africa
NQF Level 5 - Banking
Cornerstone
NQF Level 4 - Banking
Cornerstone
NQF Level 4 - Matric
H.F Tlou High School
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