Cynthia Macebele
Consutant
JHB,South Africa
Summary
Results-driven Sales Consultant with strengths in customer engagement and product knowledge. Drives sales through effective upselling strategies and personalised recommendations, enhancing customer satisfaction and loyalty. Contributes to brand success by staying ahead of industry trends and delivering compelling product demonstrations.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Dis-chem Pharmacy
jhb
08.2008 - 07.2024
RESPONSIBILITIES
CUSTOMER SERVICE :assesing client`s skin types,concerns,and style preferences to provide personalized recommendation for products and routines.
PRODUCT DEMONSTRATION:Demonstrating the proper application of makeup,skincare,or fragrances,which may include perfoming on-site mini-makeovers'
SALES AND PROMOTION:Actively selling products,upselling or cross-selling complementary items.
PRODUCT KNOWLDGE AND TRENDS:Staying updated on the latest industry trends,new product launches,and brand innovations to provide current advise.
CUSTOMER SERVICE:Greeting customers,answering questions regarding ingredients or application methods,and handling returns or exchanges.
Education
matric - High school
FEDELITAS SECONDARY SCHOOL
South Africa01-2007
Skills
- Customer service
- Sales techniques
- Product knowledge
- Visual merchandising
- Market analysis
- CRM software
- Data analysis
- Lead generation
- Upselling strategies
- Adaptive problem solving
- Persuasive communication
- Customer engagement
- Trend forecasting
- Communication
- Sales and marketing
- Sales motivated
- Product and service knowledge
- Highly organised
- Target achievement focus
Timeline
Sales Consultant
Dis-chem Pharmacy
08.2008 - 07.2024
matric - High school
FEDELITAS SECONDARY SCHOOL