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Cindy Hendrikse
Air Traffic Services Officer
Johannesburg,GP
Summary
Air Traffic Services Officer with over 11 years of successful experience in aeronautical information management and flight information services, Recognized consistently for performance excellence and contributions to success in aviation industry. Strengths in On-the-Job-Training Instructing and radar system implementation backed by LL M International Air and Space Law degree and air traffic services management.
Overview
2
2
Languages
5
5
Certifications
9
9
years of post-secondary education
14
14
years of professional experience
Work History
Air Traffic Services Officer
Air Traffic and Navigation Services
Johannesburg, Gauteng
11.2014 - Current
- Validated ATSA Flight Information Services, Coordinator, Planner and Oceanic positions at FAOR;
- Validated On-the-job-training-instructor;
- Civil Aviation Authority appointed Designated Examiner;
- Compile training manuals for various positions including airspace dimensions, Search and Rescue, AMHS, Station Standing Instructions, assessments;
- Provide on-the-job-training-instruction, and train students on all operational software including flight planning and radar systems;
- Facilitated Topsky radar system implementation; including training in simulator and operationally; and
- Acting Principal Air Traffic Services Officer (PATSO) from December 2017 until April 2020; and
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Aeronautical Information Management Officer
Air Traffic and Navigation Services
Johannesburg, Gauteng
07.2009 - 10.2014
- Ensured adherence to applicable international, national laws and regulations;
- Investigated safety events and filed reports;
- Liaised with various operators, South African Air Force, CAA, ACSA, and other air traffic services departments, flight schools regarding flight plans and NOTAM;
- Provided specialized advice and information relevant to flight planning;
- Delivered on-the-job-training to trainees, ATS personnel, and external parties when required, i.e. ICAO FPL 2012;
- Championed AIMU flight plan training, including compilation of training manual and log, progress tests;
- Compiled various operational and non-operational reports;
- Evaluated all FPLs and NOTAMs received against SARPS;
- Filed and processed all FPLs received;
- Receipt and processing of ATS related messages;
- Assisted in search and rescue operations;
- Updated South African Aeronautical Information Publication and foreign publications both in hard copy and electronically as well as Aeronautical Information Supplements and Aeronautical Circulars; and
- Exceeded goals through effective task prioritization and great work ethic.
Paralegal
PI Legal Services LLP
London, United Kingdom
06.2007 - 02.2009
- Residential conveyancing on leasehold and freehold developments;
- Executed transactions from initial stages to post-completion;
- Completed land tax and registration formalities using Case Management System;
- Ensured data for new developments is correctly entered onto case management system and activities are entered promptly to ensure reports can be run for clients on real-time information;
- Reported to high-profile clients on title documents, searches, and mortgages;
- Presented detailed updates to developers, brokers, and property finders;
- Drafted correspondence and conveyancing documentation and disseminated materials to appropriate parties; and
- Communicated pertinent information to clients via phone, email and mail.
Intern
Ministry Of Transport
The Hague , The Netherlands
06.2006 - 07.2006
- Assisted with negotiations concerning The Netherlands's position during EU Market Access meeting in Brussels;
- Delivered extensive study and position paper of EU and USA 'Open Skies' agreement;
- Presented report on European Commission competence;
- Prepared air services agreements for future negotiations;
- Improved EU–Morocco vertical agreement, protecting flight rights of The Netherlands;
- Eradicated backlog EU Regulation 847/2004 files;
- Analyze EU–Switzerland agreement amendments;
- Prepared files for negotiations with Middle East countries to include EU clauses into existing air services agreements; and
- Drafted new clauses in air services agreements.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Education
Diploma - Air Traffic Services Management
IATA Training And Development Institute
Johannesburg 10.2011 - 11.2012
Advanced LL M - International Air And Space Law
University of Leiden
Leiden, The Netherlands 09.2005 - 10.2006
Attorney Admittance Examination - Law
The Law Society of The Free State
Bloemfontein, South Africa 02.2004 - 08.2004
Baccalaureus Legum (LL B) - Law
University of The Free State
Bloemfontein, South Africa 01.2000 - 11.2001
Baccalaureus Iuris - Law
UNISA
Pretoria, South Africa 01.1995 - 11.1999
Skills
Fluency in Air Traffic Control (ATC) software
Group and individual instruction
On-the-job training proficiency
Materials, applications and other documentation
Supervision
Computer skills
Radar usage
Clear and effective communications
Multitasking abilities
Verbal and written communication
Pilot interactions
Investigation skills
Civil aviation
Domestic and international law
Air traffic emergencies
Accomplishments
- Collaborated with team of ten in the operational implementation of new radar system;
- Shift supervisor during the transition to the new radar system;
- Received written compliment from ICAO East African Regional Office for assisting Southern African States during the FPL2012 implementation; and
- Aeronautical Information Officer of the year - 2012.
Software
Microsoft Excel
AFTN
AMATIS
Topsky Radar Surveillance System
Certification
Designated Examiner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Career developing courses
- Introduction to Safety Management Systems (Sep 2017 and December 2020, passed with distinction)
- Flight Information Services Rating (July 2017, passed with distinction)
- ATSA (Coordinator) Rating (March 2016, passed with distinction)
- ATSA Rating (November 2014, passed with distinction)
- ATM/AIM Core Content Course (October 2014, passed with distinction)
- Team Resource Management (July 2013, passed with distinction)
- CNS/ATM Planning Master Class (November 2012, passed with distinction)
- Leadership and Succession Planning (August 2012)
- Managing People Performance (July 2012)
- Management Development Programme (April 2012, passed with distinction)
- Foundations of CNS/ATM (October 2011, passed with distinction)
- On-the-Job Training Instructor Course (August 2011, passed with distinction)
- Aviation Law in an African Context (May 2011, passed with distinction)
- AMHS Training (attended February 2011)
- ATM/AIM Core Content Course (November 2009, passed with distinction)
Quote
Go big, or go home
Timeline
Designated Examiner
08-2018
ICAO 51.5 ATS Assistant Flight Information Services
08-2017
ATS Assistant (Coordinator) Rating
02-2016
Air Traffic Services Officer
Air Traffic and Navigation Services
11.2014 - Current
ATS (Assistant) Rating
11-2014
Diploma - Air Traffic Services Management
IATA Training And Development Institute
10.2011 - 11.2012
Aeronautical Information Management Officer
Air Traffic and Navigation Services
07.2009 - 10.2014
Paralegal
PI Legal Services LLP
06.2007 - 02.2009
Intern
Ministry Of Transport
06.2006 - 07.2006
Advanced LL M - International Air And Space Law
University of Leiden
09.2005 - 10.2006
Admitted Attorney
06-2005
Attorney Admittance Examination - Law
The Law Society of The Free State
02.2004 - 08.2004
Baccalaureus Legum (LL B) - Law
University of The Free State
01.2000 - 11.2001
Baccalaureus Iuris - Law
UNISA
01.1995 - 11.1999