Sibulele Siphokazi Sebenga

• Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Deliver excellent customer service to client by addressing concerns effectively, and building strong relationships.
• Answer telephone calls to provide information, resolve issues and schedule appointments.
• Educate customers about billing, payment processing and support policies and procedures.
• Respond to customer requests, offering excellent support and tailored recommendations or escalate if required.
• Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assist in onboarding new employees and capturing appointment forms on the Oracle system.
• Streamline invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintain inventory of office supplies and placed orders.
• Maintain confidentiality of sensitive information, adhering strictly to data protection regulations.
• Coordinate travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting temporary appointment requests of the HCM system
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

• Provided Administrative support to the then HOD Mr Molokwane
• Developed a deep understanding of industry trends enabling strategic understanding for clients'' needs fulfillment.
• Answered telephone calls to provide information, resolve issues and schedule appointments.
• Enhanced client relations by addressing concerns and providing timely solutions to issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Developed strong working relationships with RAG Team and external partners to facilitate effective collaboration on shared goals.
• Evaluated fundraising metrics regularly to monitor progress toward goals, adjusting strategies as needed to ensure success.
• Analyzed post-event data to identify areas of success and potential improvement, informing future strategies for fundraising growth.
• Secured in-kind donations through strategic partnerships with local businesses, reducing costs associated with event planning and execution.
• Organized successful fundraising events such as galas, annual procession, and charity runs to raise awareness, funds and resources for the RAG's mission.
• Negotiated agreements with third-party vendors for services related to fundraising events, ensuring cost-effectiveness and high-quality experiences for attendees.
• Facilitated Temporary Appointments for RAG committee and contractors as and when needed.

• Organized and updated schedules for executives.
• Coordinated travel arrangements and bookings for executive staff.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Optimized time management for executives through skilled coordination of tasks and priorities.
• Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
• Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.

Status: Complete

Subjects:

Mathematics, Science, Biology, Computer studies, English and Afrikaans