Christina Nomthandazo

• Elevated team performance with training and mentoring of new Professionals.
• Improved operational efficiency by working with senior management to implement and enhance policies and procedures.
• Maximized quality and productivity with thorough training and consistent monitoring of team performance.
• Promoted collaboration by smoothly handling both internal and external complaints.
• Organized schedules and daily task for team using individual knowledge and strengths to maximize team success, to meet client demand.
• Managed team record keeping, tracking daily production and queues using Resource Planning tool Subject Matter ExpertEnhance Due Diligence Standard bank.

• Conducted Quality Assurance checks across all streams within Regulatory Functions, analysed trends/patterns, monitored on areas of concern and providing recommendations for improvement to prevent repetitions and sustain continuous improvement.
• Conduct training for new employees to avoid risk and audit findings for Regulatory Functions.
• Conducted 10% sample on quality checks daily Published findings (Process deviations) to Production Teams.
• Validated corrections/deviations have been remediated by Production Teams Conduct 3% quality checks on automated processes.
• Conduct training for new employees to avoid risk and audit findings for Regulatory Functions Investigate the validity of audit findings by following the step by step process Refer all legitimate finding to Production for remediation, by providing support, guidance and advice with regards to the Enhanced Due Diligence process in order to enable the bank to comply with the requirements of Money Laundering & Terrorist Financing legislation.
• Conducted a detailed analysis and investigation of potentially high risk customers in terms of the Group Minimum Standards for customer acceptance Reported all profiles that were non-compliant to Group ML.

• Determined customers that pose a high money laundering or terrorist financing risk to the Bank.
• Conducted a detailed analysis and investigation of potentially high-risk customers in terms of the Group Minimum Standards for customer acceptance.
• Make informed decisions based on information and analysis performed.
• Conducted periodic reviews on High Risk customers.
• Implemented compliance standards at team level, ensuring adequate employee knowledge.

Assisted the Head of Money Laundering & Terrorist Financing Control by providing support, guidance and advice with regards to the Enhanced Due Diligence process in order to enable the bank to comply with the requirements of Money Laundering & Terrorist Financing legislation.
Conducted a detailed analysis and investigation of potentially high risk customers in terms of the Group Minimum Standards for customer acceptance
Reported all profiles that were non-compliant to Group ML.

• Interacted with compliance representatives to assess potential unusual activity.
• Completed detailed analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses and products.
• Researched and verified parties involved in suspicious activities and transactions against various databases such as LexisNexis and World-Check.
• Performed risk-based analysis and remediation for business and consumer accounts per banking guidelines.
• Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
• Communicated with various business units to obtain necessary information for investigations.
• Designed improvements to key controls to reduce financial crimes risk.
• Identified and researched patterns, trends and anomalies in transactional and customer data to detect and prevent suspicious activity related to money laundering and terrorist financing.
• Communicated negative findings to lines of business and supplied guidance on course of action.
• Developed or tracked quality metrics.
• Coordinated recall or market withdrawal activities as necessary.
• Provided pre-, ongoing, and post-inspection follow-up assistance to governmental inspectors.
• Implemented regulatory guidance procedures for [Area of expertise].
• Prepared and submitted regulatory file applications and supporting documentation.
• Wrote or updated standard operating procedures, work instructions or policies.
• Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
• Received, researched and resolved consumer inquiries.