Keitumetse Mokgofa
Solutions Specialist/Product Owner
Randburg
Summary
Results-oriented professional with a strong track record in requirements and process analysis, project management, and process improvement. Exceptional critical thinking and communication skills enable the delivery of innovative solutions in dynamic business settings. Proven ability to enhance productivity and efficiency while successfully tackling complex challenges. Committed to leveraging these competencies to drive organizational success.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
Work History
Senior Solutions SME (Contract)
Standardbank
Johannesburg
07.2024 - Current
- Gather customer insights, conduct analysis, and monitor outcomes to inform and enhance the client journey.
- Identify customer needs promptly and efficiently, ensuring a seamless experience.
- Develop and visualize comprehensive value stream maps to provide a clear representation of the entire client journey.
- Define and align the strategic product roadmap with business goals.
- Collaborate with business and IT stakeholders to identify pain points and uncover opportunities for client journey enhancements.
- Research and analyze best practices to integrate innovative solutions into the target state.
- Stay up to date with industry trends, MVP methodologies, and process improvements to inform solution design.
- Work closely with IT and UX teams to rapidly prototype digitized and modernized solutions.
- Develop scopes of work for development, manage procurement processes, showcase prototypes, and implement test-and-learn methodologies.
- Ensure compliance with regulatory and legal requirements throughout solution design and implementation.
- Oversee story management in JIRA, ensuring accurate and comprehensive documentation of requirements.
- Identify and mitigate risks related to product and solution implementation.
- Leverage customer feedback and data-driven insights to enhance products and services.
- Generate reports detailing findings, insights, and actionable recommendations.
- Manage customer relations by addressing inquiries, complaints, and feedback efficiently.
- Oversee the successful execution and delivery of product tasks.
Lead IT Business Analyst
Mpilo Technologies
Johannesburg
01.2023 - 06.2024
- Work closely with business and technology teams to produce high-quality solutions that meet client, operational, and regulatory needs and drive change.
- Ensuring analysis best practices are adhered to using knowledge of technology, tools, and techniques.
- Collaborate and build effective relationships with stakeholders at all levels across the business.
- Work with the Product Owner/Manager to organize and prioritize the product requirements backlog in alignment with product objectives.
- Elicit and translate business needs into business and functional requirements
- Facilitate and provide leadership in requirements elicitation meetings
- Ensure business objectives delivery
- Upskilling of Business Analyst community
- Quality assurance and risk management to all change projects
Technical Account Manager
Mpilo Technologies
Johannesburg
07.2022 - 12.2022
- Managing and growing consulting engagements with existing customers
- Understand customers' strategic and technology needs and requirements to ensure that the development team works on solutions that will meet the customers' needs.
- Analysis and documentation of high-level clients' requirements
- Managing technical consultants, ensuring that all the issues they encounter with clients are resolved
- Grow the number of technical consultants at the clients through understanding the clients' needs
- Understanding of the clients' technology environment to ensure that MpiloTech bring on solutions that are suited for the clients' technological and cultural environments
- Work with CTO team to build various competencies around technical consultants based at the clients
- Manage vetting of cv' of potential technical consultants
IT Solution Specialist
FNB
Johannesburg
01.2022 - 06.2022
- Providing specialist solution advice, designing and coordinating the implementation of appropriate and innovative solutions that are in line with strategic and business-driven initiatives that best meet the needs of the client
- Business process requirements definition and
re-engineering - Analysis and documentation of business requirements
- Developing insights into situations and applying innovative solutions to make organizational improvements
- Analyzing data to identify opportunities for efficiencies and growth in business
- Facilitating and coordinating the end-to-end implementation of prioritized and approved solutions for the relevant business unit
- Building working relationships across teams and functional areas to enhance work delivery, collaboration, and innovation
- Streamlined operational processes and collaborated with management to implement process improvements.
BI Business Analyst
FNB
Johannesburg
03.2018 - 12.2021
- Identify and document business intelligence, reporting, and data
analysis needs. - Working closely with clients and the BI development team to turn data into critical information and knowledge that can be used to make sound business decisions.
- Providing reports that are accurate, congruent, and reliable to ensure that the information is easily available to users for direct consumption or integration with other systems
- Working with clients to determine business requirements priorities, define key performance indicators (KPI), and develop BI and data warehouse (DW) objectives
- Oversee user acceptance testing of the requirements on reporting tool with business (PowerBI and MicroStrategy
Business Systems Analyst
Sanlam
Johannesburg
01.2015 - 03.2018
- Assess requests for new features and enhancements to systems
Investigate system bugs and identify possible solutions to eliminate recurrences and identify fixes required - Provide input for potential optimization of solutions and processes
- Provide input to the project BA’s in respect to current issues that need to be considered in project deliverables
- Assess and prioritize logs for development
- Provide post implementation support to business
- Stakeholder management and communication
- Challenged existing systems and processes to find gaps.
- Communicated with internal and external stakeholders, building strong relationships and partnerships.
Business Analyst
FNB
Johannesburg
11.2012 - 12.2014
- Requirements gathering and analysis
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Elicited stakeholder feedback and collaboration to apply to analyzing business data.
- Collaborated with business and IT groups to establish short-term and long-term goals.
- Educated users on automation systems and features to reduce work time and achieve quality results.
- Identified patterns and communicated outcomes to customers to synthesize business requirements.
- Stakeholder management and communication
Business Systems Analyst
Momentum
Johannesburg
01.2010 - 10.2012
- Using innovation, business process awareness and technology
to facilitate new user requirements. - Analyzing business processes to ensure successful implementation of initiatives.
- Investigating and resolving operational issues logged by operational areas.
- Identifying system enhancements/changes and driving the process to implement the enhancements.
- Identifying system issues and driving the process to resolve them.
- Relationship building with operational areas within the company.
- Troubleshot IT systems maintenance issues with colleagues, ensuring compliance with internal policy and privacy standards.
- Identified and delivered process simplification and efficiency measures, carrying out improvements.
- Liaised with software developers to promote best practices and mange risks.
- Challenged existing systems and processes to find gaps.
- Tested system functionality, peer review processes and sign-off duties to enhance performance.
Education
Master of Management(Digital Business) - Commerce
WITS
Johannesburh 02.2019 - 12.2021
Post Graduate Diploma in Business Management - Business Management
Regent Business School
Johannesburg 01.2017 - 06.2018
BTech Business Information Systems - Information Systems
TUT
Pretoria 01.2011 - 06.2012
Bachelor of Commerce - Economics and Management
North West University
North West 01.1999 - 12.2001
Matric - Science
Motswedi High School
North West 12.1997 - 12.1997
Skills
Effective stakeholder engagementt
- Collaborative teamwork
- Analytical decision-making
- Analytical problem-solving
- Process improvement
- Data analysis proficiency
- Effective written communication
- Detail-oriented analysis
- Process analysis
- Effective task prioritization
Certification
Certified Scrum Product Owner (CSPO)/Scrum Alliance
Languages
English
Setswana
Isizulu
References
References available upon request.
Timeline
Senior Solutions SME (Contract)
Standardbank
07.2024 - Current
Lead IT Business Analyst
Mpilo Technologies
01.2023 - 06.2024
Technical Account Manager
Mpilo Technologies
07.2022 - 12.2022
IT Solution Specialist
FNB
01.2022 - 06.2022
Master of Management(Digital Business) - Commerce
WITS
02.2019 - 12.2021
BI Business Analyst
FNB
03.2018 - 12.2021
Post Graduate Diploma in Business Management - Business Management
Regent Business School
01.2017 - 06.2018
Business Systems Analyst
Sanlam
01.2015 - 03.2018
Business Analyst
FNB
11.2012 - 12.2014
BTech Business Information Systems - Information Systems
TUT
01.2011 - 06.2012
Business Systems Analyst
Momentum
01.2010 - 10.2012
Bachelor of Commerce - Economics and Management
North West University
01.1999 - 12.2001
Matric - Science
Motswedi High School
12.1997 - 12.1997
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