Sagwati Antonette Mapimele
Teller, Customer Service
Midrand
Summary
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Teller
Standardbank
Johannesburg
09.2015 - 02.2017
- Educated customers on the use of banking websites and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities, resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Customer Service Agent
Altech Autopage
Midrand
02.2014 - 02.2015
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- I educated clients on account services and resolved client inquiries regarding statement information and account balances.
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- I contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
- Adapted to new applications and maintained knowledge of current technologies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- I educated clients on account services and resolved client inquiries regarding statement information and account balances
Education
Bachelor of Commerce - Business Informatics
University Of South Africa
Pretoria, South Africa 01.2021 - Current
No Degree - Higher Certificate: Economics & Management Science
University Of South Africa
Pretoria, South Africa 01.2019 - 12.2020
No Degree - Ceriticate in Systems Engineer
Pc Training And Business College
Johannesburg, South Africa 01.2011 - 08.2011
No Degree - Service Technician: A+
PC Training And Business College
Johannesburg, South Africa 08.2011 - 11.2011
No Degree - Networking Essentials
Pc Traing And Business College
Johannesburg, South Africa 08.2011 - 11.2011
No Degree - Certificate: Marketing Management N4
Central Johannesburg College
Johannesburg, South Africa 01.2007 - 06.2007
High School Diploma -
Bankuna High School
Tzaneen, South Africa 01.2005 - 12.2005
Skills
Compliance, banking laws and regulations
undefinedTimeline
Bachelor of Commerce - Business Informatics
University Of South Africa
01.2021 - Current
No Degree - Higher Certificate: Economics & Management Science
University Of South Africa
01.2019 - 12.2020
Teller
Standardbank
09.2015 - 02.2017
Customer Service Agent
Altech Autopage
02.2014 - 02.2015
No Degree - Service Technician: A+
PC Training And Business College
08.2011 - 11.2011
No Degree - Networking Essentials
Pc Traing And Business College
08.2011 - 11.2011
No Degree - Ceriticate in Systems Engineer
Pc Training And Business College
01.2011 - 08.2011
No Degree - Certificate: Marketing Management N4
Central Johannesburg College
01.2007 - 06.2007
High School Diploma -
Bankuna High School
01.2005 - 12.2005
Similar Profiles
Keitumetse MokgofaKeitumetse Mokgofa
Senior Solutions SME (Contract) at StandardbankSenior Solutions SME (Contract) at Standardbank
Mike M MOKOENAMike M MOKOENA
PORTFOLIO MANAGER AFRICA IT AUDITS at StandardbankPORTFOLIO MANAGER AFRICA IT AUDITS at Standardbank
Jodey Oslin Katherine BaxterJodey Oslin Katherine Baxter
BusinessOnline Consultant at StandardBankBusinessOnline Consultant at StandardBank