Bareng Aretha Legodi
Private Service Advisor
Randburg,South Africa
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Private Service Advisor
FNB
Randburg, South Africa
2023.02 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed process improvements to enhance overall delivery of service.
- Suggested additional services to customers in order to meet upsell goals.
Premier Banker
Fnb
Randburg, South Africa
2023.02 - 2023.06
- Created strategic financial solutions to suit individualized client needs.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Sales and Service Team Leader
Fnb
VEREENIGING, South Africa
2022.07 - 2023.01
- Drove team revenue totals by bringing in top sales numbers.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Sales and Service Team Leader
Fnb
Polokwane, South Africa
2020.07 - 2021.04
- Coaching and support to consultants reporting to me .
- Followed up with leads and referrals to share pertinent sales information.
- Used consultative sales techniques to overcome objectives during sales presentations.
Service Host
Fnb
Polokwane, South Africa
2014.10 - 2020.07
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales and Service Representative
FNB
Polokwane , South Africa
2012.01 - 2014.09
- Increased profits by upselling and cross-selling to existing customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
Teller
Fnb
Polokwane, South Africa
2009.01 - 2011.12
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
Regulatory Examination
Leselo
PolokwaneManagement Diploma - Management
University of Johannesburg
JohannesburgSkills
Verbal and Written CommunicationRelationship BuildingTime ManagementLeadership SkillsProducts and Services Knowledge
Consumer banking
Financial advice
Giving presentations
Business planning
Timeline
Private Service Advisor
FNB
2023.02 - Current
Premier Banker
Fnb
2023.02 - 2023.06
Sales and Service Team Leader
Fnb
2022.07 - 2023.01
Sales and Service Team Leader
Fnb
2020.07 - 2021.04
Service Host
Fnb
2014.10 - 2020.07
Sales and Service Representative
FNB
2012.01 - 2014.09
Teller
Fnb
2009.01 - 2011.12
Regulatory Examination
Leselo
Management Diploma - Management
University of Johannesburg