Nqobile Makama
Private Service Advisor
Summary
Experienced Advisor with 12 years banking experience in the fields of financial planning, Sales, Investments, Sales Support as well as Client Service. Strong Sales Background and Financial Advisory
Overview
14
14
years of professional experience
1
1
Certification
Work History
Private Service Advisor
FNB
11.2022 - Current
- Meet customer call guidelines for service levels, handle time and productivity.
- Educate customers about billing, payment processing and support policies and procedures.
- Provide exceptional customer service, resolving complaints diplomatically and efficiently.
Executive Financial Planner
Standard Bank
03.2022 - 11.2022
- Developed recommendations specific to client's financial situation on variety of topics.
- Conducted thorough risk assessments, ensuring appropriate asset allocation aligned with clients risk tolerance levels.
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Advised clients on investments, retirement and estate planning.
Virtual Financial Advisor
Absa Bank
01.2020 - 11.2022
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Studied financial documents to identify potential areas needing improvement.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
Financial Advisor: Client Facing
Absa Bank
01.2019 - 12.2020
- Advised clients on investments, retirement and estate planning.
- Implemented exit strategies for clients to transition out of investments.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Worked with clients to support understanding of rationale and details of financial strategies.
Regional Sales Support consultant
Absa Bank
12.2017 - 12.2019
- Created, prepared, and delivered reports to various departments.
- Assisted in development of system security protocols.
- Championed ongoing process improvement initiatives, leading to streamlined workflows and increased productivity levels.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Sales Consultant: Branch network
Absa Bank
11.2015 - 11.2016
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Consultant: Personal Lending
Absa Bank
10.2013 - 10.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with other teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales & Service Agent
Absa Bank
08.2011 - 10.2013
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling account queries
- Answered in-depth questions about company offerings, product services and benefits
Bank Teller
Absa Bank
09.2010 - 08.2011
- Educated customers on online banking and mobile banking applications.
- Executed cash deposits , withdrawal , payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Received and processed accounts , loan or public utility bill payments, verifying payment dates and amounts due.
Education
Banking
Milpark Business School
Johannesburg2011
Skills
Problem-solving aptitude
Credit Scoring
Product and service knowledge
Customer Relations
Strategic sales knowledge
Sales closing
Accomplishments
2014, RE Certificate for representatives
Id Number
9011045446083
Roles And Responsibilities
- To assist in proactively assist FNB Private Wealth, Private Clients, Premier Banking in sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management. - Financial Planning, Estate & Fiduciary Planning, Investment advice as well as risk planning - Build and maintain relationships with new and existing clients - Establish relationships with internal networks - Provide a service to customers through a set of digital frameworks of voice and digital - Achievement of agreed financial objectives
- Liaising virtually with clients to determine their financial objectives, risk tolerance, income, expenses and assets. Offering strategic advice on products and services, such as investments, insurance coverage and estate planning. Securing stocks and bonds and establishing progressive investment strategies
- Liaising face to face through appointments with clients to determine their financial objectives, risk tolerance, income, expenses and assets. Offering strategic advice on products and services, such as investments, insurance coverage and estate planning. Securing stocks and bonds and establishing progressive investment strategies.
- Following the six steps of financial planning to achieve financial objectives of clients. Establish sales plans as well as support systems for regional branches in relation to ABSA life products Acts as a link between head office product managers and the branch network. Assist with product training, product development and new product implementation, sales performance reporting to relevant stakeholders, drive high performance culture in the regions. visiting branches across the region to offer support to branch management and staff in all aspects in relation to ABSA products.
- Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding banking solutions product - Cross selling as well as up selling to ensure clients have a balanced portfolio of banking products - Making outgoing calls to clients to process credit lending applications - Ensuring applications are processed timeously - Cold calling clients to solution through unsecured lending facilities - Reaching monthly targets - Set up a sales plan - Adhering to service standards - Cross selling to existing client base - Client interaction and providing excellent customer service - Assisting clients with banking transactions. - Daily balancing of all cash holdings (foreign and local) - Ensuring that branch stays within foreign cash and local cash holding limits - Making sure there no cash losses in a form of differences upon cash up times
Contact Number
0817427181
References
- Bridgette Maswaganyi, Sales Manager, +27737212655
- Sanele Tshabalala, HR Business Partner, +27713621038
Certification
RE 5: Certificate for representatives
Timeline
Private Service Advisor
FNB
11.2022 - Current
Executive Financial Planner
Standard Bank
03.2022 - 11.2022
Virtual Financial Advisor
Absa Bank
01.2020 - 11.2022
Financial Advisor: Client Facing
Absa Bank
01.2019 - 12.2020
Regional Sales Support consultant
Absa Bank
12.2017 - 12.2019
Sales Consultant: Branch network
Absa Bank
11.2015 - 11.2016
Sales Consultant: Personal Lending
Absa Bank
10.2013 - 10.2015
Sales & Service Agent
Absa Bank
08.2011 - 10.2013
Bank Teller
Absa Bank
09.2010 - 08.2011
Banking
Milpark Business School