Mpho Singo
Private Service Advisor
Johannesburg
Summary
Dynamic professional with a proven track record at FNB Private Wealth, excelling in customer service and communication. Recognized for achieving high customer satisfaction ratings by fostering trust and loyalty. Skilled in documentation and reporting, with a strong focus on risk management and delivering exceptional service outcomes.
Overview
8
8
years of professional experience
Work History
Private Service Advisor
FNB Private Wealth
02.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Call Center Agent
Fnb Loans
08.2017 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
No Degree - Certificate in Business Analysis
Mindworx Academy
Rosebank, South Africa 04.2001 -
No Degree - Marketing Management N6
Tshwane South Collage
04.2001 -
No Degree - Certificate in Public Relations
Unisa
04.2001 -
Skills
Customer service
Computer skills
Service estimates
Communication
Risk management
Documentation and reporting
Timeline
Private Service Advisor
FNB Private Wealth
02.2023 - Current
Call Center Agent
Fnb Loans
08.2017 - 08.2017
No Degree - Certificate in Business Analysis
Mindworx Academy
04.2001 -
No Degree - Marketing Management N6
Tshwane South Collage
04.2001 -
No Degree - Certificate in Public Relations
Unisa
04.2001 -
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