Amber Adams
Private Service Advisor
Johannesburg,GP
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Private Service Advisor
First National Bank
05.2024 - Current
- Assist clients with queries.
- Deliver exceptional experience to clients
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrator
First National Bank
07.2021 - 04.2024
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Evidencing documents.
- High risk reporting.
Gold Portfolio Manager
IBV International Vault
12.2019 - 12.2020
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Mentored junior team members, sharing knowledge on portfolio management techniques and fostering professional development.
- Selling Gold Krugerrands.
Education
No Degree - RPL in Banking
Novia One Business College
Johannesburg 04.2001 -
High School Diploma -
The Hill High School
Johannesburg 04.2001 -
Skills
- Price Quoting
- CRM Software
- Technical Support
- Customer Service
- Customer Retention
Timeline
Private Service Advisor
First National Bank
05.2024 - Current
Administrator
First National Bank
07.2021 - 04.2024
Gold Portfolio Manager
IBV International Vault
12.2019 - 12.2020
No Degree - RPL in Banking
Novia One Business College
04.2001 -
High School Diploma -
The Hill High School
04.2001 -
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