Azola Daniel
Key Accounts Support Specialist
Bloemfontein
Summary
Dynamic and detail-oriented professional with experience at Eskom SOC Ltd, excelling in data management and billing processes. A strong background in executive support, billing and customer account management. Adept at collaborating with teams to optimize billing structures and support revenue recovery initiatives. Skilled in managing calendars, coordinating meetings and handling invoices. Thrives in fast-paced environments, working across teams and geographical areas to ensure seamless operations.
Overview
1
1
year of professional experience
5
5
Languages
Work History
Graduate in Training
Eskom SOC Ltd
03.2024 - Current
Key Accounts Graduate
1. Retrieve and analyze unbilled reports from Eskom's network system to identify and resolve billing discrepancies.
2. Manage the billing processes for key customers and top accounts, ensuring accuracy and timely invoicing using the CC&B and ALFS systems to manage energy usage data uploads.
3. Facilitate tariff comparisons and calculations to optimize customer billing structures.
4. Assist in coordinating safety meetings and administrative support for compliance-related activities.
5. Update and maintain customer data within Eskom's systems, ensuring records are current and accurate.
6. Facilitate and assist in the smart meter implementation processes.
7. Generate customer accounts invoices and charges, ensuring compliance with company policies.
8. Support revenue recovery by identifying unpaid accounts and assisting with reconciliation.
9. Collaborate with internal teams to enhance operational efficiency and improve customer satisfaction.
Education
Bachelor of Commerce - Supply Chain And Operations Management
University Of South Africa
04.2001 -
Higher Certificate - Economics And Management Sciences
University of South Africa
04.2001 -
High School Matric Certificate -
THS Louis Botha
04.2001 -
Skills
Technical Skills:
1 Data Management - Proficient in CC&B (Customer Care & Billing), ALFS, and customer account management systems
2 Executive Support & Reporting - Skilled in generating reports, preparing documentation, and managing key account data
3 Tariff Analysis & Smart Meter Implementation Processes - Understanding of tariff structures, pricing models, utility billing systems, and doing smart meter changes on CC&B
4Billing & Financial Administrations - Experience in handling invoices and revenue recovery processes
Administrative & Organisational Skills:
5 Meeting Coordination & Documentation - Supporting internal and external meetings with reports and presentations
6 SHE Rep assistant - Assisting the health and safety representative with their tasks ensuring that all safety hazards are identified and addressed
7 Diary & Calendar Management - Experience managing schedules and commitments for key stakeholders
Soft Skills:
8 Attention to Detail & Problem solving - Resolving billing discrepancies and ensuring data accuracy
9 Adaptability & Team Collaboration - Supporting teams during absences and contributing to process improvements
10 Strong Communication Skills - Engaging with professional stakeholders and key customers
11Remote Coordination & Multitasking - Working across different teams, locations, and managing multiple priorities
References
Sello Motau
Key Sales and Customer Service Officer & SHE Representative
Eskom SOC Ltd
+27 72 611 1950
MotauSA@eskom.co.za
I was Sello Motau's Safety Rep assistant at Eskom.
Timeline
Graduate in Training
Eskom SOC Ltd
03.2024 - Current
Bachelor of Commerce - Supply Chain And Operations Management
University Of South Africa
04.2001 -
Higher Certificate - Economics And Management Sciences
University of South Africa
04.2001 -
High School Matric Certificate -
THS Louis Botha
04.2001 -
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