I like reading and learning new skills
Ayanda Mtshali
Accounts Administrator And Customer Service
Edenvale
Summary
Customer-oriented Sales Administrator with extensive over 10 years background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders, invoice and contracts. Organized professional recognized.
Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.
Overview
18
18
years of professional experience
Work History
Internal Sales Administrator
SRP Holdings – Division is Pharoah Cement
2023.04 - 2025.05
- Internal Sales / Customer Service Functions
- Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately.
- Receiving, processing and distribution of all customer orders.
- Generating customer quotes, sales orders and tax invoices
- Conversion of orders from picking slips to an invoice.
- Handling of customer queries should they arise.
- Manage incoming calls from suppliers and customers.
- Identify back orders or no stock items and communicate with the client and sales force as to status.
- Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.
- Field and follow up on order and delivery queries.
- Process and submit proforma and/or urgent quotations within the specified time frame.
- Regular communication to update sales forces on logistics and issues regarding customer requirements.
- Provide regular feedback to clients and sales force regarding order fulfilment status.
- Assure all complaints are recorded properly and are closed out upon resolution with the customer.
- Maintaining a delivery note register for all manual orders.
- Counter Sales
- Maintaining and managing existing customer relationships
- Assist the accounts department with related queries
- Reason(s) for leaving Family responsibility
Regional Administrator Sales
Zamani Group/Ithuba holdings
2018.09 - 2023.03
- Produce weekly and monthly reports for the regional management team, upon request.
- Keep stock and order materials such as stationery used by all the sales team
- Order uniforms/badges for sales consultants, Distribute consumables such as coupons and betting slips to the sales representatives.
- Manage storage facility and replenish stock as required and perform a regular stock count.
- Project timelines to produce retailer information when requested to do so by the sales department
- Comply and track cycle travel requirements for the relevant regions. Populate the login spreadsheet and request teller codes for the terminals.
- Assist retailers telephonically with queries, new application and or terminal issues by opening up a case on the CRM management tool and assigning it to the relevant department.
- Utilize the CRM Management tool- for closing, tracking and assigning cases to the relevant department.
- Provide secretarial assistance to the Area Sales Managers and Field Co-Coordinators.
- Compile and distribute memos, reports, and spreadsheets. Perform general administration for the sales department including filing
- Liaise with sales representatives and ensure they receive relevant copies of letters, memo’s, reports and standard forms. Comply with company policies, procedures and instructions
- Assist the sales representatives with new applications by acting as a liaison with head office and by logging the application on the CRM system.
- Produce/amend standard forms for use on site and in the office to assist the sales team.
- Ensure that all documentation in the office and that the copy of the site journal is up to date.
- Liaise daily with the Vetting and accreditation department regarding cancellations. Record keeping of Retailers cancellation and Vetting and Accreditation support.
- Reason(s) for leaving Contract ended
Entrepreneur Scout /Sales Administrator
Full Moon/Raizcorp
2012.03 - 2017.08
- Extensive searching for SME’s and small entrepreneurs to join the Raizcorp incubation programme, networking cold calling.
- Analytical screening of documents such as bank statements, company registration documents, company profile documents, ensuring these businesses meets minimum requirements to be put through to the next stages of the programme
- Maintain an accurate customer contact register to assist business for effectively communicate important notifications the market by selected segment.
- Screening and verifying applications setting and conducting interviews with small businesses
- Administering completion and submission of Entrepreneurial Assessment
- Collating all the due diligence information to ensure the Entrepreneur is the right fit. Arranging and preparing the candidates for panels
- Running various projects from inception to completion
- Follow up calls to be made the week before appointments for new clients follow up on outstanding documents
- Compiling contracts as per company template
- Ensure all documentation in files is correct and accurate for audit purposes
- Building and maintaining relationships with various stakeholders
- Generate and analyses sales reports for sales team to increase business opportunities
- Daily / weekly on CRM
- Communicating with accounts department, customers in regards to accounts, invoices.
- Travel arrangements for the Sales team as and when required.
- Reason(s) for leaving Relocation
Accounts and Administrator Assistant
ST GROUP PTY LTD
2010.04 - 2011.12
- Processing accounts in arrears ensuring optimum recovery is received telephone contact with customers and third parties
- Coordinate accounts for outside collection activities conduct arrears maintenance including resolving queries and disputes relating to customer accounts
- Delivering a high standard of customer service at all times
- This requires you to arrange for debtors to make payment in full
- Invoicing and doing orders using Pastel Partner and Excel, delivery note
- Sending statements and invoices to customers every month
- Maintenance schedule, capturing maintenance renewal notice and sending it to clients every month and couriers
- Assisting in the reception when needed
- Reason(s) for leaving Retrenched Company downsized)
Credit Controller and Debt Collector
JOWED LABORATORY SERVICE
2008.02 - 2009.11
- This requires you to arrange for debtors to make payment in full
- Using Pastel Evolution and Outlook
- Use your critical listening skills, expert judgment and analysis decide on the optimal approach with each debtor.
- Ensure quality and standards are upheld, in accordance with policy guidelines and procedures.
- Processing accounts in arrears ensuring optimum recovery is received Telephone contact with customers and accounts for collection activities.
- Conduct arrears maintenance including resolving queries and disputes relating to customer accounts.
- Ensuring all individual, team and company targets for performance productivity and service levels are achieved
- Reason(s) for leaving Company closed down
Administrator and Invoice Clerk
CAMERA TECH
2007.01 - 2007.11
- Record all payment paid and outstanding, using Pastel Evolution and Microsoft Word
- Contact customers to collect outstanding payment
- Handle customer queries such as prices, wrong or no invoices
- Handle problem customers e.g. impose credit limits, request upfront payments
- Effect credit evaluation of all new customers
- Doing financial statements, invoicing, job cards and sending statements and invoice to client every month
- Doing queries related to non-payment of debt and to raise any related credit note requests
- Running and checking of daily invoicing as well as periodic running of reminder letters
- Assisting in reception with bookings of the cameras, filing and faxing
- Reason(s) for leaving Better prospects
Education
Computer Training - Quest
Bedford High School
2005-01
Office Administrator - undefined
Skills Training and Employment Centre
2005-01
Skills
Microsoft Office (Word, Outlook Excel, PowerPoint)
Pastel Partner and Evolution (Sage)
CRM
Communication – interact very well with people and listening skills
Team player - work well in a team can also independent
Competencies – hard worker, work well under pressure, self-motivated, fast and eager to learn, leadership qualities and team player
Time management skills
Customer orientated and high attention to details
Interests
Timeline
Internal Sales Administrator
SRP Holdings – Division is Pharoah Cement
2023.04 - 2025.05
Regional Administrator Sales
Zamani Group/Ithuba holdings
2018.09 - 2023.03
Entrepreneur Scout /Sales Administrator
Full Moon/Raizcorp
2012.03 - 2017.08
Accounts and Administrator Assistant
ST GROUP PTY LTD
2010.04 - 2011.12
Credit Controller and Debt Collector
JOWED LABORATORY SERVICE
2008.02 - 2009.11
Administrator and Invoice Clerk
CAMERA TECH
2007.01 - 2007.11
Office Administrator - undefined
Skills Training and Employment Centre
Computer Training - Quest
Bedford High School
Hiking and running
I like hiking at Modderfontein nature reserve and I do park run as well.