Gwendoline (Gwen) Hayward
Thornton, Cape Town
Summary
Experienced Personable Office Administrator with experience in prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Coordinating operations needs and providing administrative support to improving team productivity and reduce costs.
Overview
12
12
years of professional experience
6
6
Certifications
Work History
Internal Sales Administrator
Industrial and Allied
Cape Town
12.2020 - 05.2021
- Confidentiality, Courage, Integrity, Initiative, Impulse Control,
- Pro- active and Deadline Driven.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reason for leaving position - Covid epidemic forced company/ staff changes.
Driver/Administrator
Computermania Head Office
Cape Town
07.2020 - 12.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered employees and materials to job sites daily.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Internal Sales Administrator/Sales
Chiorino South Africa (PTY) ltd
Cape Town
01.2009 - 05.2020
- Ensure smooth efficient running of the office
- Run office while manager is out or on leave
- Order supplies for office (groceries, stationery)
- Order stock for store manager, sales reps & workshop manager ,from outside suppliers & our other branches
- Manage switchboard and all office equipment (printers ,fax machines & liase with I.T or telecommunications companies when there are faults to be seen to
- Organise & schedule appointments
- Processing of Emails, calls, walk ins and interbranch orders
- Making sure orders to workshop for our clients & interbranch are processed ,invoiced & delivered timeously as promised
- Create purchase orders, goods receiving & supplier invoicing
- Build and maintain relationships between the company and our customers .Working with diverse and exceptional people, local and abroad
- Process quotations
- Check stock availability & pricing jobs as well as correct labour charges
- Compile regular excel spreadsheets/ reports to be sent to our head office & other branches
- Organise courier (road freight & overnight delivery)collections & drop offs
- Handle & manage petty cash
- Self-motivated, work well under pressure & work very well unsupervised
- Can relate to people on all levels
- Reason for leaving: Company Retrenchment
Education
High School Diploma -
Sea Point High School
Sea Point, Cape Town 04.2001 -
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Pastel accounting-10 yrs
More)CORE COMPETENCIES (Knowledge, Skill, and Attributes)SkillsIntellectualInformation Scanning, Judgement, Learning, Logical reasoningOrganising, Systems ThinkingInterpersonal: Influencing, Listening, Writing, Communicating, Observing andEnablingMeeting coordination
Inbound phone call handling
Performance improvement
Time management
Administrative support
Managing office supply inventory
Mail handling
Office administration
Scheduling
Certification
Institute : none
Timeline
Internal Sales Administrator
Industrial and Allied
12.2020 - 05.2021
Driver/Administrator
Computermania Head Office
07.2020 - 12.2020
Internal Sales Administrator/Sales
Chiorino South Africa (PTY) ltd
01.2009 - 05.2020
High School Diploma -
Sea Point High School
04.2001 -