Aspire to become a Compliance Officer, responsible for ensuring organizational compliance with relevant regulations
Amogelang Mokonyane
Verification Administrator
Kempton Park,GP
Summary
Experienced Verification Officer with a strong background in data analysis and customer service. Proven track record at Altron Security in ensuring adherence to business policies, authenticating customer identities. Demonstrated ability to work both independently and as part of a team. Previous role as Customer Service Representative at Credit Legal Pros Inc. involved supporting credit repair processes, managing customer inquiries, and maintaining high satisfaction levels. Core competencies include problem-solving, handling confidential information, detail-oriented research skills, and decision-making authority. Career goal: to explore Compliance Graduate programs, which often combine academic studies with practical work experience.
2. Forensic Auditing Graduate: Look into Forensic Auditing Graduate programs, which focus on developing skills in investigative auditing and financial crime detection as I am studying towards the Postgraduate diploma in forensic auditing.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Verification Administrator
Altron Security
Gauteng
08.2021 - Current
- Exhibited effective teamwork and independent work capabilities.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Authenticate and verify customer's personal identity information during the enrollment process.
- Confirmed consistency between documentation details and provided personal information.
- Approved over 30 new enrolments daily
- Safeguarded data privacy and online identities through secure document management.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Developed strong relationships with clients by consistently delivering reliable results within expected time frames.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
Customer Service Representative
Credit Legal Pros Inc.
Pretoria
06.2020 - 06.2021
- Supported the process of repairing credit, leading to increased borrower qualification for further credit.
- Compute usage levels for secured and unsecured liabilities.
- Educate approximately 10 borrowers on how to repair credit the most cost-effective way
- Addressed online inquiries related to diverse loan options for purchasing homes and securing personal loans.
- Maintained a high standard of customer satisfaction.
- Followed scripts and processes to uphold company's standards.
- Managed over 20 inbound customer service calls daily, efficiently resolving queries and complaints to uphold satisfaction levels.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Education
Bachelor of Arts - Law
University of Unisa
Pretoria, Gauteng 01.2021 - 10.2024
Matric - Mathematics, Physical Science, English SG, Setswana, life-Orientation, Geography, life sciences
Sikhululekile High School
Gauteng 01.2010 - 12.2014
Skills
Adaptability
References
- Thando Makunyane, Credit Legal Pros Inc, 0834522166, Thandotatum77@gmail.com
- Cookie Kubayi, Altron Security, 0126169240, Cukiekubai@Altron.com
Certification
1. Anti-money laundering certificate
References
1. Team Leader
Thando Makunyane (Credit Legal Pros Inc)
Mobile Number: 0762439783
Email address: Thandotatum77@gmail.com
2. Team leader
Cukie Kubai (Altron Security)
Tell: 0126169240
Email address: Cukie.kubai@altron.com
Personal Information
- Date of birth: 04/28/97
- Gender: Female
- Nationality: South African
Accomplishments
- Achieved authentic approved enrolment by completing my tasks with accuracy and efficiency.
- Conducted thorough testing of enrolment software to identify and report defects, collaborating with developers to resolve issues.
Interests
Interested in becoming a Risk Management Specialist, identifying and mitigating risks to ensure organizational integrity
Timeline
Verification Administrator
Altron Security
08.2021 - Current
Bachelor of Arts - Law
University of Unisa
01.2021 - 10.2024
Customer Service Representative
Credit Legal Pros Inc.
06.2020 - 06.2021
Matric - Mathematics, Physical Science, English SG, Setswana, life-Orientation, Geography, life sciences
Sikhululekile High School
01.2010 - 12.2014
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