Ntomboxolisa Mlamla

• Coordinated travel arrangements, accommodation bookings, vehicle rentals, and related logistics through the TravelIT system to support business operations.

• Organized training sessions and promotional drives by coordinating venues, catering, meeting room layouts, supplier payments, and logistical requirements.

• Successfully coordinated provincial promotional drives, including HR onboarding documentation, fleet administration, venue bookings, catering arrangements, and supplier management.

• Liaise with Procurement and Facilities departments to ensure timely processing of fleet administration, credit card administration, and supplier onboarding.

• Serve as a point of contact for external stakeholders, and internal departments, ensuring effective communication and issue/inquiry resolution.

• Utilize Book Master to confirm stock availability, ETAs, and pricing information for Managers and Key Account Managers.

• Manage client correspondence, order tracking, and data communications to support efficient service delivery and customer satisfaction.

• Collaborate closely with Key Account Managers and Provincial Managers to provide comprehensive administrative and operational support.

• Supported cross-functional projects across Product, and Customer Service departments while managing general office administration responsibilities.

• Resolved customer complaints and concerns through effective problem-solving, professional communication, and appropriate escalation procedures.

• Coordinated travel arrangements, accommodation bookings, and itineraries for management and the sales team to support efficient business operations.

• Provided comprehensive administrative support to the sales team, ensuring accurate and timely processing of documentation and business records.

• Organized meetings, training sessions, and promotional events, including venue arrangements, catering coordination, and budget management.

• Managed office procurement, including stationery, supplies, and showroom inventory, ensuring adequate stock levels at all times.

Processed supplier claims, catering invoices, and freelance staff salary claims in accordance with company procedures.

• Coordinated promotional drives and promotional logistics activities to ensure successful execution and operational efficiency.

• Supported preparation and submission of tender documentation and related administrative requirements.

• Built and maintained positive customer relationships by delivering high-quality service and responding effectively to customer needs.

• Participated in submissions presentation to education department in collaboration with the EC trainer consultant and Sales Rep.

• Assisted customers in locating products by conducting research and coordinating with relevant departments and retail branches.

• Monitored office inventory levels and stock availability to support sales activities and maintain efficient office and showroom operations.

• Collaborated with colleagues and participated in team initiatives to strengthen workplace relationships and support organizational goals.

Captured promotional drives, teacher workshop documents on the CRM system.

• Provided end-to-end administrative support within the loan department, assisting with application processing and operational workflows.

• Evaluated incoming loan documentation to ensure completeness, accuracy, and compliance with lending requirements.

• Communicated with banking representatives to investigate, track, and resolve customer and application-related queries efficiently.

• Ensured adherence to loan requirements and regulatory standards by verifying client information and supporting documentation.

• Collected, verified, and maintained accurate client data to support smooth loan processing and decision-making.

• Managed and maintained organized records for all loan applications and supporting documentation.

• Prepared departmental reports and updates on loan application progress and processing outcomes.

• Assisted in resolving customer issues by escalating complex cases to supervisors and following up to ensure resolution.

• Supported team operations by taking on additional responsibilities to improve workflow efficiency and service delivery.