Hi, I’m
Riyana Cloete
Regional FTTH Sales Administrator
Cape Town
Overview
13
years of professional experience
5
years of post-secondary education
2
Languages
1
Drivers License
Work History
Vodacom
Regional FTTH Sales Administrator
07.2018 - Current
Job overview
- Generating regular sales reports for management, highlighting key performance indicators (KPIs), sales trends
- Maintaining and updating over 100 sales records, and Customer Relationship Management systems with accurate and current information.
- Attending monthly sales meetings and quarterly sales training.
- Supporting business partners with queries resolution, customer service, sign up to connection communication
- Providing exceptional support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Enhancing customer satisfaction by promptly addressing inquiries and resolving issues, retention's customers
- Analyse sales data to identify trends and areas of improvement, providing insightful reports to sales team for strategic planning.
- Supports head office help desk with walk-in customer support.
- Conduct product and systems training to sales partners
THE CREATIVE Counsel
FTTH Sales Administrator
12.2017 - 06.2018
Job overview
- Delivered timely reports on regional activities, highlighting achievements, challenges, and opportunities for growth.
- Captured 300+ sales orders monthly
- Handled all billing and installation escalations
- Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed
Capita SA (02 UK)
Customer Experience Ad Visor
10.2016 - 05.2017
Job overview
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained over 100 detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies.
- Managed multiple priorities simultaneously while maintaining high level of accuracy and attention to detail in all tasks.
- Mentored new hires through training programs, contributing to well-prepared and knowledgeable team of advisers.
- Promoted culture of continuous improvement by sharing best practices and learning from other team member's experiences.
- Contributed to increased client retention rates by building rapport through empathetic listening skills during difficult conversations.
- Delivered exceptional service by utilising product knowledge and problem-solving skills during customer interactions.
Achievement Awards Group
Customer Support Specialist
01.2014 - 09.2016
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Managed over 80 inbound calls daily while maintaining excellent call quality standards and adhering to established procedures.
- Utilised CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
PepCell / Pep Store
Cashier /Sales Floor Associate
04.2011 - 12.2013
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Contributed to sales growth by up selling products or informing customers about current promotions or discounts available.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean,well-stocked checkout area for optimal customer experience
Education
False Bay TVET CollegeWestlake Cape Town
Diploma from Business Management
01.2024 - Current
University Overview
Southern Suburbs Youth AcademySouthern Suburbs Cape Town
Matric
01.2007 - 06.2011
University Overview
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Sales Support
Teamwork and Collaboration
Sales Training
CRM Software
Analytical Thinking
Reliability
Effective Communication
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Client Retention Strategies
Report Generation
Timeline
False Bay TVET College
Diploma from Business Management
01.2024 - Current
Regional FTTH Sales Administrator
Vodacom
07.2018 - Current
FTTH Sales Administrator
THE CREATIVE Counsel
12.2017 - 06.2018
Customer Experience Ad Visor
Capita SA (02 UK)
10.2016 - 05.2017
Customer Support Specialist
Achievement Awards Group
01.2014 - 09.2016
Cashier /Sales Floor Associate
PepCell / Pep Store
04.2011 - 12.2013
Southern Suburbs Youth Academy
Matric
01.2007 - 06.2011