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Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Experienced Service Specialist with 18 years in Operations and Sales, specialising in Non Resident and Embassy Banking. Demonstrates strong leadership in individual and team management, with expertise in Exchange Control, Client Profile Management, and Client Retention. Focused on enhancing client experiences and resolving complex issues while ensuring compliance and meeting organisational objectives.

Results-driven Operations and Customer Service Leader with a strong background in fintech, telecommunications, IT service management, and contact centre environments. Expertise in optimising service operations, managing KPIs and SLAs, and driving continuous improvement. Proven ability to lead high-pressure teams, coordinate stakeholders, and enhance customer experience. Certified in ITIL, Six Sigma, Power BI, Cybersecurity, and Project Management.

IT Desktop Support Technician providing onsite and remote support for end users across Microsoft 365, Windows, desktops, laptops, printers, and network devices. Troubleshoots 5+ support incidents per shift while managing Outlook configuration, email troubleshooting, and password resets. Delivers clear customer service, documents resolutions, and escalates complex incidents when needed.

Contact Centre Agent supporting customers by resolving 30+ issues per day, logging interactions, and maintaining accurate records in CRM systems. Handles service issues with a steady, customer-first approach while helping protect retention and satisfaction in fast-moving contact centre environments. Builds clear case notes and transaction history that support follow-up, sales handoffs, and quality service.

Plant Administrator coordinating hourly and salaried induction, headcount reporting, and daily support to production management. Keeps shop floor HR activity moving through tracking 10+ absenteeism cases per week, payroll coordination, employee file control, and work plan preparation using A3 and Master Schedule tools. Strengthens operational follow-through by turning HR admin into clear, timely support for production teams.

Versatile Language Specialist with experience in teaching, translation, and lexicography. Enhanced language understanding and fostered learning through innovative methods and effective communication. Achieved strong outcomes in literary analysis, language instruction, and research, particularly in isiXhosa and English.

I seek challenging opportunities where i can fully utilise my skills and knowledge to contribute to the success of the organisation. I am a hardworking, reliable and motivated individual with strong communication, administrative, and computer skills. I work well both independently and as part of a team and am eager to continue developing my professional experience.

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