Chef
Zwelakhe Maphosa
Waiter
Nelspruit
Summary
Proven hospitality professional with experience at Mrtt, adept in enhancing guest satisfaction through exceptional service and timely order delivery. Skilled in food presentation and multi-tasking, effectively resolving customer concerns and coordinating with staff for special events. Demonstrated ability to maintain a professional attitude under pressure, contributing to memorable dining experiences.
Knowledgeable [Desired Position] with proven track record in hospitality service. Adept at providing exceptional customer experiences and contributing to positive dining atmosphere. Demonstrated ability to manage multiple tasks efficiently and collaborate effectively with team members.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Hotel Waiter
Mrtt
09.2024 - 10.2024
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Waiter's Assistant
Spur Steak Ranches
12.2021 - 01.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Valencia Combined School
Nelspruit, South Africa 04.2001 -
Skills
Order taking
Table setting
Food presentation
Personal grooming
Wine pairing
Menu design
Multi-tasking skills
Problem-solving
Guest service
Professional attitude
Food safety
Menu presentation
Interests
Reading
Reads everyday before going to bed and makes sure that monthly a new book is purchased.
Timeline
Hotel Waiter
Mrtt
09.2024 - 10.2024
Waiter's Assistant
Spur Steak Ranches
12.2021 - 01.2023
High School Diploma -
Valencia Combined School
04.2001 -