Hi, I’m
Julius Chikukwa
Experienced Waiter
Harare,Zimbabwe
Summary
Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
8
years of professional experience
2
Languages
Work History
Crowne Plazza, Monomutapa HotelHarare , Zimbabwe
Hotel Waiter
02.2019 - Current
Job overview
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Prevented underage drinking, conducting ID checks to guarantee guests met minimum age requirements for alcohol consumption.
- Assisted in preparation of weddings and special functions that received 90% positive guest feedback.
- Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant, seating 200 guests.
- Trained 20 new hires in hospitality etiquette best practices, boosting guest satisfaction levels by 35%.
- Avoided accidents and falls by ensuring cleanliness of service and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Advised customers on wine and beverage pairings with selected food items.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Polished glasses and cutlery to pristine standards.
- Checked customer IDs to confirm age before selling age-restricted products.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Advised on food and drink choices based on customer preferences.
- Greeted customers, presented menus and shared information about available special items.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Verified completed orders and served guests at tables.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Managed timing standards in food deliveries to minimise delays.
- Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by 30%.
- Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
Holiday Inn, Mutare, ZimbabweMutare , Zimbabwe
Hotel Waiter
04.2017 - 12.2018
Job overview
- Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Prevented underage drinking, conducting ID checks to guarantee guests met minimum age requirements for alcohol consumption.
- Ensured impeccable first impression, greeting every guest with a smile and positive attitude.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Holiday Inn, Beitbridge, ZimbabweBeitbridge, Zimbabwe
Hotel Waiter
03.2016 - 12.2016
Job overview
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Advised customers on wine and beverage pairings with selected food items.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Polished glasses and cutlery to pristine standards.
- Accurately took orders, making menu recommendations as appropriate.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Stayed up to date on menu changes to accurately answer customer queries.
- Increased order value by upselling sides, drinks and desserts.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked customer IDs to confirm age before selling age-restricted products.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Education
Alison CourseOnline (United State)
Skills For A Successful Waiter from Hospitality
01.2024
Midlands State University Gweru, Zimbabwe
Bsc Hon In Media And Society Studies from Arts
12.2022
University Overview
- Graduate with 2.1 Degree
- Dissertation in Netizen reading on South African (Limpopo) nurse ill treating a Zimbabwean patient
- Awarded Higher Higherlife Foundation Scholarship
Skills
Customer Service
Cleaning requirements
Spirits, wine and food service
Cash handling
Food and beverage knowledge
Menu knowledge
Upselling
Food hygiene protocol
Menu memorisation
Exceptional interpersonal skills
Food safety understanding
Fine dining experience
Sanitisation procedures
Interpersonal skills
Payment Processing
Product knowledge
Teamwork
Banquet service
Order taking
Dinner service planning
Takeaway order preparation
Safe food handling
Buffet setup and takedown
Food preparation
Institutional food service
Covid-19 safety standards
Cocktail mixing
UK liquor laws and regulations
Product upselling
Hospitality etiquette
Accurate order processing
Room service
F&B menu knowledge
Customer service techniques
Timeline
Hotel Waiter
Crowne Plazza, Monomutapa Hotel
02.2019 - Current
Hotel Waiter
Holiday Inn, Mutare, Zimbabwe
04.2017 - 12.2018
Hotel Waiter
Holiday Inn, Beitbridge, Zimbabwe
03.2016 - 12.2016
Alison Course
Skills For A Successful Waiter from Hospitality
Midlands State University
Bsc Hon In Media And Society Studies from Arts