Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Julius Chikukwa

Experienced Waiter
Harare,Zimbabwe
Julius Chikukwa

Summary

Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

8
years of professional experience
2
Languages

Work History

Crowne Plazza, Monomutapa Hotel
Harare , Zimbabwe

Hotel Waiter
02.2019 - Current

Job overview

  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Prevented underage drinking, conducting ID checks to guarantee guests met minimum age requirements for alcohol consumption.
  • Assisted in preparation of weddings and special functions that received 90% positive guest feedback.
  • Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant, seating 200 guests.
  • Trained 20 new hires in hospitality etiquette best practices, boosting guest satisfaction levels by 35%.
  • Avoided accidents and falls by ensuring cleanliness of service and food preparation areas.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Advised customers on wine and beverage pairings with selected food items.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Accurately took orders, making menu recommendations as appropriate.
  • Polished glasses and cutlery to pristine standards.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Increased order value by upselling sides, drinks and desserts.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Advised on food and drink choices based on customer preferences.
  • Greeted customers, presented menus and shared information about available special items.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared tables for guests and reset tables between customers.
  • Verified completed orders and served guests at tables.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Managed timing standards in food deliveries to minimise delays.
  • Correctly used wait management system to provide accurate wait time estimates, cutting guest complaints by 30%.
  • Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.

Holiday Inn, Mutare, Zimbabwe
Mutare , Zimbabwe

Hotel Waiter
04.2017 - 12.2018

Job overview

  • Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Prevented underage drinking, conducting ID checks to guarantee guests met minimum age requirements for alcohol consumption.
  • Ensured impeccable first impression, greeting every guest with a smile and positive attitude.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Holiday Inn, Beitbridge, Zimbabwe
Beitbridge, Zimbabwe

Hotel Waiter
03.2016 - 12.2016

Job overview

  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Advised customers on wine and beverage pairings with selected food items.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Polished glasses and cutlery to pristine standards.
  • Accurately took orders, making menu recommendations as appropriate.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • Increased order value by upselling sides, drinks and desserts.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Checked customer IDs to confirm age before selling age-restricted products.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.

Education

Alison Course
Online (United State)

Skills For A Successful Waiter from Hospitality
01.2024

Midlands State University
Gweru, Zimbabwe

Bsc Hon In Media And Society Studies from Arts
12.2022

University Overview

  • Graduate with 2.1 Degree
  • Dissertation in Netizen reading on South African (Limpopo) nurse ill treating a Zimbabwean patient
  • Awarded Higher Higherlife Foundation Scholarship

Skills

    Customer Service

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Timeline

Hotel Waiter

Crowne Plazza, Monomutapa Hotel
02.2019 - Current

Hotel Waiter

Holiday Inn, Mutare, Zimbabwe
04.2017 - 12.2018

Hotel Waiter

Holiday Inn, Beitbridge, Zimbabwe
03.2016 - 12.2016

Alison Course

Skills For A Successful Waiter from Hospitality

Midlands State University

Bsc Hon In Media And Society Studies from Arts

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