Johannes Alois Munyaradzi Jani
Experienced Waiter
Pretoria
Summary
Highly motivated, driven Zimbabwean waiter with 6 years of experience in the hospitality sector. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once also known for strong focus on teamwork and achieving high levels of guest satisfaction
Overview
6
6
years of professional experience
Work History
Hotel Waiter
The Crowne Plaza Monomotapa Hotel
10.2024 - 01.2025
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
Restaurant Waiter
Cappuccinos South Africa
12.2022 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Senior Waiter
Cappuccinos Italian Grill
04.2019 - 01.2022
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
Education
High School Diploma -
Kambuzuma High No 2
Harare,Zimbabwe 04.2001 -
Skills
Order taking
Table setting
Food presentation
Personal grooming
Professional and courteous
Memory retention
Problem-solving
Guest service
Professional attitude
Complaint handling
Order accuracy
Menu memorization
Order memorization
Point-of-sale system
Teamwork and collaboration
Time management abilities
Excellent communication
Customer service
Attention to detail
Warm and friendly
Greeting and seating guests
Adaptability and flexibility
Wine service
Wine pairings
Multitasking
Additional Information
I’m all about creating an unforgettable dining experience! Whether it’s delivering a hot plate of food or making sure every guest has a smile on their face, I take pride in providing top-notch service. I’m quick on my feet, organized, and love making people feel at home – because a great meal deserves great service!
I am still building my experience in the hospitality industry, I am eager to learn new skills and grow professionally.From mastering the art of customer service to expanding my knowledge of food and drink pairings, I’m excited to sharpen my skills and bring fresh energy to the team. I believe there's always something new to learn, and I’m ready to dive in headfirst and become the best I can be!I am passionate, focused, creative, welcoming. I’m interested in enhancing my knowledge of food and beverage pairings, mastering customer service techniques, and learning about different culinary cultures. I’m dedicated, hardworking, and always willing to go the extra mile to ensure guests have a great time. I look forward to contributing to the team and growing in this role.
Marital Status
Single
Hobbies
Sports & Physical Activities
Football
Hiking,climbing
Creative Hobbies
Writing/Art
Music creation and production
Health and Wellness
Meditation
Cooking
Baking
Cognitive/Intellectual Hobbies
Public Speaking
Acting
Volunteering in activities
Timeline
Hotel Waiter
The Crowne Plaza Monomotapa Hotel
10.2024 - 01.2025
Restaurant Waiter
Cappuccinos South Africa
12.2022 - 09.2024
Senior Waiter
Cappuccinos Italian Grill
04.2019 - 01.2022
High School Diploma -
Kambuzuma High No 2
04.2001 -
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