Zwanga Nndwammbi
Midrand
Summary
Results-driven professional with a solid background in debt collection, validation assessment, fraud assessment and customer service within the banking industry. Proven track record in analyzing financial information and ensuring documentation accuracy while maintaining exceptional customer satisfaction. Excellent communication, problem-solving, and compliance capabilities. Seeking to apply analytical skills and client service experience in a dynamic role.
Overview
14
14
years of professional experience
Work History
Validation Assessor(Fraud Assessment)
African Bank
Midrand
08.2021 - Current
- Detect red flags related to identity fraud, altered documents, and unusual financial activity through systematic forensic analysis.
- Verify authenticity of customer submitted documents including payslips, IDs, and bank statements using advanced verification methods.
- Collaborate with cross functional teams to identify and escalate potential fraud cases and compliance concerns.
Validation Assessor
African Bank
Midrand
08.2021 - Current
- Assess customer affordability where applications do not auto-route.
- Capture and complete verified and approved applications on the DVQ system.
- Verify supporting documents for loans, credit cards, funeral and investment plans, and MyWorld savings accounts.
- Identify and prevent potential fraud through detailed document checks.
- Evaluate loan applications to determine creditworthiness and risk.
- Analyze bank statements and payslips to confirm applicant eligibility.
- Consistently meet deadlines while maintaining high accuracy levels.
Secondment at Customer Service
African Bank
Midrand
01.2019 - 01.2020
- Delivered efficient day-to-day customer support.
- Resolved customer queries professionally to maintain high satisfaction.
- Identified customer needs and provided appropriate solutions.
- Assisted with account enquiries and service requests.
- Maintained strong product and process knowledge.
Call Centre Agent
African Bank
Midrand
06.2014 - 01.2019
- Loaded debit orders and managed default accounts.
- Negotiated repayment arrangements and arrears with clients.
- Handled inbound customer calls and account queries.
- Utilised systems including Tallyman, CIC, and Exactus.
- Built strong customer rapport through empathetic communication.
Sales Consultant
Builders Warehouse
Woodlands
01.2012 - 01.2013
- Prepared customer quotations and processed sales.
- Provided general customer service and product guidance.
- Measured and advised customers on blinds solutions.
- Built and maintained client relationships to drive sales.
Education
Grade 12 -
Patrick Ramaano
Limpopo11-2005
Bachelor's Degree - Industrial And Organizational Psychology
UNISA
Pretoria04-2026
Higher certificate - Insurance
UNISA
Pretoria02-2020
Diploma - Business Information Technology
Rosebank College
Pretoria02-2013
Skills
- Customer Service
- Client Relations
- Customer relationship management
- Credit Assessment
- Affordability Assessment
- Data Verification
- Document Verification
- Communication skills
- Confidentiality
- Compliance
Languages
Tshivenda
English
Tswana
Sepedi
Zulu
Timeline
Validation Assessor(Fraud Assessment)
African Bank
08.2021 - Current
Validation Assessor
African Bank
08.2021 - Current
Secondment at Customer Service
African Bank
01.2019 - 01.2020
Call Centre Agent
African Bank
06.2014 - 01.2019
Sales Consultant
Builders Warehouse
01.2012 - 01.2013
Grade 12 -
Patrick Ramaano
Bachelor's Degree - Industrial And Organizational Psychology
UNISA
Higher certificate - Insurance
UNISA
Diploma - Business Information Technology
Rosebank College