Mokgadi Aretha Mathiane
DIRECT SENIOR SALES CONSULTANT
Tembisa
Summary
Ambitious and driven professional committed to achieving organizational goals. Thrives on challenges that foster skill enhancement and knowledge growth. Excellent communication and telephone skills facilitate effective interaction with diverse individuals, while adaptability to various environments ensures seamless integration into any team. A passion for the financial industry fuels a desire to empower others through knowledge sharing. Eager to explore new opportunities daily, with a long-term vision focused on becoming an expert in the chosen field.
Overview
13
13
years of professional experience
Work History
Validation Assessor | Part Time
African Bank
10.2024 - Current
- Uploading the documents (Id copy, payslips, bank statement, passport, work permit) on bolt
- Validating the documents (Id copy, payslips, bank statement, passport, work permit)
- Identifying the fraud indicator on documents
- Approving a validated documents on bolt
- Uploading documents on sprint hive to check fraud indicator
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Achieved high levels of compliance through regular audits of exemption applications and adherence to established guidelines for qualification determination.
Direct Senior Sales Consultant
African Bank
03.2021 - Current
- Achievement of all Sales Targets & Growth
- Sell, promote and Market the Banks Products and ensure that the following is achieved:
- Retention of existing clients
- Acquisition of new clients
- Reactivation of dormant client
- Achieve Sales Target as set by management
- Minimum set turnover
- Minimum set number of loans sold
- New client targets
- Capturing loan applications
- Performance of key sales activities
- Promote and sell new products as the Bank introduce same from time to time
- Phone clients for sales (Tele-Sales)
- Generate Sales Leads
- Follow up and make appointments with prospective clients
- Follow up on status of work flow and applications being processed
- Keep the client always informed with regards to the loan application status
- Project / promote the professional image of African Bank by adhering to the professional behavior and code of conduct
- Maintain relationships with internal and external clients by always treating them fairly.
- Resolve all client related issues according ABIL's Client Query Resolution Procedures within set turnaround times and keep clients informed
- Explain compliance requirements to clients and reasons for non-approval of a client's loan applications
- Maintain professional look and feel of branch (branch neatness and atmosphere)
- Create and maintain productive relationships with internal and external clients by providing advice and assistance
- Create understanding of the 'real' versus 'perceived' need through experience and expertise while complying with company polices legislation and regulations
- Keep the client informed about progress through written communication, telephone communications
- Always Build a positive image by exceeding client expectations
- Always treat internal and external customers fairly
- Established strong client relationships for increased customer loyalty and repeat business.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
Coordinator and Administrator Support, Learning Solution
Standard Bank
02.2016 - 01.2018
- Scheduling of training sessions, booking the meeting/ class room and notifying all the participants and relevant parties
- Recording of all staff training attendance
- Keep training materials up to date
- Creating follow up tools (quizzes, feedback and correspondence)
- Send out course evaluation (feedback) questionnaires following training courses and compiling/communicating feedback to the trainers and managers
- Arranging training provisions as required by the business during annual leave/absence of the training manager
- Confirmation email have been sent to Attendants
- Checking and responding to Users/ learners e-mails
- Ensuring all e-mails for the day are answered
- Making sure e-mails are answered timeously within 24hrs
- Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated
- Generating Learning Management System Report
- Assisting Learning management System Users with technical issues
- Answering Queries from Learning Management System Users
- Capturing the invoices
- Book parking for external facilitator
- Arranging the training with the vendors
- Reason for leaving: Learnership contract ended.
Sales Assistant
PEP Store
06.2013 - 01.2016
- Being involved in stock control and management
- Assisting customers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments
- Answering Queries from customers.
- Reporting discrepancies and problems to the manager.
- Responsible for dealing with customers complaints
- Attaching price tags to merchandise on the shop floor.
- Receiving and storing the delivery of a large amount of stock.
- Keeping up to date with special promotions and putting up display.
- Reason for leaving: Seeking growth.
Education
High School Diploma -
Dikoloi Senior Secondary School
Polokwane, South Africa 04.2001 -
RE 5 CERTIFICATE - Banking And Finance
Moonstone
Pretoria, South Africa02-2022
CERTIFICATE IN MANAGEMENT DEVELOPMENT LEVEL 5 -
Milpark Business School
Johannesburg, South Africa03-2017
NATIONAL DIPLOMA - INTERNAL AUDITING
Vaal University of Technology
Johannesburg, South Africa04-2012
Skills
Effective time management
Effective communication
Office management
Customer service excellence
Diligent worker
Initiative-driven
Professional conduct
Proficient in phone etiquette
Adaptable and reliable
Positive interpersonal skills
Informed decision making
Attention to detail
Teamwork
Sales skills
Negotiation skills
Multitasking skills
Personal Summary
I am an ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal-oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the financial industry to empower more knowledge. I am able to work different kinds of shifts and under pressure., Exploring something new every day., Becoming an expert in my field of work.
Acquired Skills
- Time management
- Communication skills
- Office administration
- Service excellence
- Hard working
- Proactive
- Professional
- Telephonic skills
- Flexible and Trustworthy
- Friendliness
- Decision Making
- Leadership
- Pay attention to details
- Problem solving
- High level of integrity
- Numerical
- Good customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Internet
Professional References
Upon requests
Drivers License
Code 10 (C1)
Method Of Transport
Public
Notice Period
One month notice
Personal Information
- Availability: One month notice, Public
- Date of Birth: 21 June 1989
- Gender: female
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Single
Timeline
Validation Assessor | Part Time
African Bank
10.2024 - Current
Direct Senior Sales Consultant
African Bank
03.2021 - Current
Coordinator and Administrator Support, Learning Solution
Standard Bank
02.2016 - 01.2018
Sales Assistant
PEP Store
06.2013 - 01.2016
High School Diploma -
Dikoloi Senior Secondary School
04.2001 -
RE 5 CERTIFICATE - Banking And Finance
Moonstone
CERTIFICATE IN MANAGEMENT DEVELOPMENT LEVEL 5 -
Milpark Business School
NATIONAL DIPLOMA - INTERNAL AUDITING
Vaal University of Technology