Hi, I’m
Zoliswa Joos
Support Administrator
Overview
15
years of professional experience
Work History
MWEB
Sales Support Administrator
10.2015 - Current
Job overview
Sales Administrator /Fulfilment February 2017 - June 2022
MWEB
Completing or activating fibre/ADSL and LTE orders and moving workflows.
Managing ticket centres and ensuring they are in turn around time.
Escalating to 3rd party fibre network operators
Call quality, handling and talk time
Creating profiles / client accounts
Dealing with Corporate accounts with high priority provide feedback and assist with management queries.
Resolving billing and account queries
Processing refunds and credits due on clients' account
HOMECHOICE
Sales Agent
04.2013 - Current
Job overview
- Reaching a monthly Target by making Calls
- Assisting with enquiries, liaising with with delivery company & Completing applications for customers applying
RCS
Sales Consultant
07.2010 - 10.2012
Job overview
- Reaching a monthly Target by making sales
- Making out bout calls & making source calls
THSWANE COLLEGE OF COMMERCE
Receptionist
06.2009 - 03.2010
Job overview
- Dealing with switch board, Scheduling meetings, Ordering Stationery, Petty Cash
- Drawing up Test and Assignment
- Registering Students, Taking minutes, Admin Work, Data Capturing
INTEC COLLEGE
Student Consultant & Admin Assistant
01.2009 - 04.2009
Job overview
- Assisting students with inquiries
- Securing sales domestically, Registration
- Maintaining excellent customer services daily
- Taking messages, Receiving calls, Admin work
- Data Capturing
Education
Blackheath High SchoolCape Town, South Africa
High School Diploma
04.2001
Skills
Microsoft Office
Career Objective
To secure a challenging position in an environment where I can utilize my skills and experience to benefit the organization. The position should offer me scope for personal growth and development as well as the opportunity for advancement after the period of achievement. I will be available to commence work at your organization immediately. I am positive that I will succeed and impress your company by making a positive and progressive contribution. I can work in a group environment or as an individual should the company require me to do so.
Personal Profile
Self-sufficient, goal-orientated and always take responsibility for my work. I enjoy working in a challenging environment where I have to display my leadership qualities in various projects. At my previous jobs I have showed respect for my peers and superiors and in return I have managed to earn their respect. I am a friendly and courteous individual who is always willing to assist other team members at all times if time allows me.
Educational Qualifications
- Senior Certificate, Blackheath High, 2005, English, Afrikaans, Accounting, History, Business Economic, Economics
- Secretarial Short Course, Cape Peninsula, 2007, Communication, Administration, Introduction, End User, Entrepreneurship
Skills Developed
Professional Communication & Computer Skills. Good Customer Service. Excellent team player, flexible and can easily adapt to any situation. Have some team leadership qualities through work and education. Able to work independently, under pressure, in an environment demanding to reach short & long term objectives and work reliably. Self-motivated, reliable and dedicated to the task at hand with good organizational skills as well as doing research about the topic on hand.
References
- Mr. Bryce Jeftha, Mnger, MWEB, Century City, 0763376773
- Ms.Layla, Supervisor, Homechoice, Wynberg, 082 514 3032
- Mrs.Lee, Recruitment agent, RCS, Goodwood, 082 4966424
- Mr. Nathan Chinyenye, Deputy Principal, Tshwane College of Commerce, Pretoria, 078 6162020
- Mr. Ronald, Manager, Intec College, Cape Town, (021) 0012311
Personal Details
Zoliswa Colleen Joos, 0652123467,
72 Montclava Crescent, Westbank, Kuilsriver, 7580
Xhosa, English and Afrikaans (Write & Speak)
Timeline
Sales Support Administrator
MWEB
10.2015 - Current
Sales Agent
HOMECHOICE
04.2013 - Current
Sales Consultant
RCS
07.2010 - 10.2012
Receptionist
THSWANE COLLEGE OF COMMERCE
06.2009 - 03.2010
Student Consultant & Admin Assistant
INTEC COLLEGE
01.2009 - 04.2009
Blackheath High School
High School Diploma
04.2001
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