Keamogetsoe Mathikge
Sales Administrator
Johannesburg
Summary
Proven sales professional with a track record of enhancing customer satisfaction and boosting sales revenue at Ellies Electronics. Excelled in Salesforce proficiency and strong organization, driving innovative sales strategies and fostering collaborative environments. Achieved significant sales growth by leveraging sales reporting and performance tracking skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Sales Support Administrator
Ellies Electronics
Johannesburg
05.2023 - 07.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Facilitated communication between our sales team and other departments, fostering collaborative work environment conducive to achieving company goals.
- Boosted sales by providing effective administrative support to our sales team.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Attended about 10 retailer and distributor product and sales training events to consistently increase product knowledge.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
Sales Representative
Ellies Electronics
Johannesburg
08.2017 - 11.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Negotiated contracts with clients and developed relationships with key personnel
- Listened to customer needs and desires to identify and recommend optimal products
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
Sales Promoter
Ellies Electronics
Johannesburg
10.2013 - 08.2017
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Created and perfected various pitch promotions to attract customers toward products.
- Consistently increased sales by 50% by focusing on product's key advantages and features.
Receptionist Administrator
Edcon Group
Johannesburg
09.2012 - 09.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Contributed to positive work environment through excellent interpersonal skills and genuine care for colleagues needs or concerns
- Assisted in planning and execution of company events for improved employee morale and client relationship.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Education
Diploma - Journalism, Broadcast
Damelin Private Higher Education Institution
Johannesburg Braamfontein 02.2009 - 12.2011
Matric - National Senior Certificate
Leeds Business College
Johannesburg, South Africa 01.2008 - 11.2008
Skills
Microsoft Office
Languages
English
Advanced (C1)
IsiZulu
Intermediate (B1)
Setswana
Elementary (A2)
Sotho
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Journalism &Media Studies
Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Software
Microsoft (Word, Excel, PowerPoint, Email)
Ad-pack
Power BI
Interests
Digital Marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Best employee of the month through effectively helping with resolving customer issues with urgency.
Additional Information
I am open to learn beyond my experiences with no limitations. i can work independently and as well as in team.
And I'm capable of adjusting to suite any kind of environment.
Socializing & interacting with people from different backgrounds.
Basically i enjoy finding myself in places that allow me to meet different individuals. Such as markets, festivals and even solo vacations.
Timeline
Sales Support Administrator
Ellies Electronics
05.2023 - 07.2024
Wholesale &Retail Operations
11-2022
Sales Representative
Ellies Electronics
08.2017 - 11.2022
Sales Promoter
Ellies Electronics
10.2013 - 08.2017
Receptionist Administrator
Edcon Group
09.2012 - 09.2013
Journalism &Media Studies
12-2011
Diploma - Journalism, Broadcast
Damelin Private Higher Education Institution
02.2009 - 12.2011
Matric - National Senior Certificate
Leeds Business College
01.2008 - 11.2008
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