Pastel Accounting
Zintle Mandlakazi Dikiso
Banker
Cape Town
Summary
Proven Universal Advisor at FNB with a track record of enhancing customer satisfaction and fostering a positive work environment. Skilled in accurate financial reporting and adept at problem-solving, demonstrating adaptability across diverse roles. Excelled in teamwork and professional ethics, significantly improving operational efficiency.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Universal Advisor
FNB
Cape Town
01.2015 - Current
- Facilitated smooth transitions between departments for seamless customer experiences during complex transactions.
- I make sure that my work is accurate and compliant with policies and procedures.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Cultivated a positive working environment by fostering open communication among team members and providing constructive feedback when necessary. Also when it comes to customers communicating clearly.
- I am able to create and open and account within 40 minutes.
Church Administrator
Port Elizabeth Church of Christ
Port Elizabeth
01.2010 - 12.2014
- Enhanced financial reporting accuracy for tax purposes by making sure our books are audited yearly
- Administered church finances effectively, leading to improved budget allocation and increased ministry funding. We sat yearly at the end of the year to look at our actuals and budget for the following year taking into consideration what needs to be done for the year coming.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Updated church documents, created membership rosters, and compiled basic reports.
- Assisted in the creation of weekly worship materials, and making sure on a yearly basis we have paid the annual subscription.
Finance Trainee
Firestone Tires
Port Elizabeth
03.2014 - 10.2014
- Verified financial journals for clarity and completion under supervisor direction.
- Implemented system for tracking payments on projects and contracts.
- Prepared and posted financial journal entries using technically relevant software (SAP).
- I also assisted in the switchboard duties.
- I managed to update about 10-15 files in a day.
Education
Btech in Internal Auditing - Internal Auditing
01.2025 - 04.2025
Score
Minimum Average
Skills
Goal oriented
Software
Office Administrator
Certification
Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
Timeline
Nelson Mandela University - Btech in Internal Auditing, Internal Auditing
01.2025 - 04.2025
Universal Advisor - FNB
01.2015 - Current
Finance Trainee - Firestone Tires
03.2014 - 10.2014
Church Administrator - Port Elizabeth Church of Christ
01.2010 - 12.2014
Advanced Cash Handling Techniques Workshop/Certificate– Consumer Bankers Association or similar training providers.
Identity Theft Prevention Program Compliance Workshop/Certificate– Federal Trade Commission or relevant financial regulation authorities.
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