Boitumelo Lucritia Esmerelda Shuping
Universal Advisor
Jacobsdal
Summary
Dynamic Universal Advisor with a proven track record at FNB, excelling in customer service excellence and fostering teamwork. Recognized for enhancing client satisfaction through personalized service and mentoring new employees, leading to improved team dynamics. Honest and dependable, skilled in bank deposits and maintaining accurate cash management.
Overview
6
6
years of professional experience
Work History
Teller/Sales And Service Advisor/Universal Advisor
fnb
07.2019 - Current
- Developed rapport with clients through personalized service, fostering long-term relationships and trust.
- Mentored new employees, leading to higher job satisfaction and improved team dynamics.
- Cultivated a positive working environment by fostering open communication among team members and providing constructive feedback when necessary.
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
Cleaner,Cashier
Usave
04.2019 - 07.2019
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Management Assistant
Northern Cape TVET
Kimberley, South Africa 04.2001 -
Skills
Goal oriented
Teamwork
Customer service
Positive attitude
Customer service excellence
Honest and dependable
Bank deposits
Timeline
Teller/Sales And Service Advisor/Universal Advisor
fnb
07.2019 - Current
Cleaner,Cashier
Usave
04.2019 - 07.2019
No Degree - Management Assistant
Northern Cape TVET
04.2001 -
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