Summary
Overview
Work History
Education
Skills
Timeline
Generic

Boitumelo Lucritia Esmerelda Shuping

Universal Advisor
Jacobsdal

Summary

Dynamic Universal Advisor with a proven track record at FNB, excelling in customer service excellence and fostering teamwork. Recognized for enhancing client satisfaction through personalized service and mentoring new employees, leading to improved team dynamics. Honest and dependable, skilled in bank deposits and maintaining accurate cash management.

Overview

6
6
years of professional experience

Work History

Teller/Sales And Service Advisor/Universal Advisor

fnb
07.2019 - Current
  • Developed rapport with clients through personalized service, fostering long-term relationships and trust.
  • Mentored new employees, leading to higher job satisfaction and improved team dynamics.
  • Cultivated a positive working environment by fostering open communication among team members and providing constructive feedback when necessary.
  • Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.

Cleaner,Cashier

Usave
04.2019 - 07.2019
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

No Degree - Management Assistant

Northern Cape TVET
Kimberley, South Africa
04.2001 -

Skills

Goal oriented

Teamwork

Customer service

Positive attitude

Customer service excellence

Honest and dependable

Bank deposits

Timeline

Teller/Sales And Service Advisor/Universal Advisor

fnb
07.2019 - Current

Cleaner,Cashier

Usave
04.2019 - 07.2019

No Degree - Management Assistant

Northern Cape TVET
04.2001 -

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Boitumelo Lucritia Esmerelda ShupingUniversal Advisor