MZWANDILE ZAKHELE MNGOMEZULU
UNIVERSAL ADVISOR
Summary
Experienced candidate in customer service and cash handling at banks with a strong knowledge of banking services and products. Efficiently handles customer inquiries and resolves issues to maintain high satisfaction levels. Reliable and honest professional dedicated to meeting scorecard goals by processing error-free transactions. Excels in building relationships and fostering teamwork to achieve company goals.
Overview
12
12
years of professional experience
Work History
Universal Advisor
First National Bank
01.2025 - Current
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Managed high-volume transactions with precision, minimizing errors and maintaining cash drawer accuracy.
- Consistently met or exceeded performance goals by proactively seeking out opportunities for growth within the organization.
- Educated clients on various banking products, enabling them to make informed financial decisions.
- Handled sensitive client information with discretion, upholding privacy standards and maintaining confidentiality at all times.
Foreign Exchange Advisor
FIRST NATIONAL BANK
11.2013 - 12.2024
- Assisted clients with diverse currency needs, ensuring smooth international travel experiences.
- Supported a high level of compliance by adhering to federal regulations and company policies when processing transactions.
- Streamlined the foreign exchange process for customers by maintaining up-to-date knowledge of global market trends and regulations.
- Reduced transaction errors with meticulous attention to detail in handling cash and recording transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
NATIONAL DIPLOMA - ACCOUNTING
DURBAN UNIVESITY OF TECHNOLOGY
02.2009 - 3 2012
Skills
- Foreign Exchange Regulations
- Customer Service
- Microsoft Office
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Attention to Detail
- Cash handling
- Product knowledge
- Teamwork
Timeline
Universal Advisor
First National Bank
01.2025 - Current
Foreign Exchange Advisor
FIRST NATIONAL BANK
11.2013 - 12.2024
NATIONAL DIPLOMA - ACCOUNTING
DURBAN UNIVESITY OF TECHNOLOGY
02.2009 - 3 2012
Similar Profiles
Keamogetswe Rosemary LetshutiKeamogetswe Rosemary Letshuti
CALL CENTER AGENT at First National BankCALL CENTER AGENT at First National Bank
Prince MasiaPrince Masia
Credit Manager at First National BankCredit Manager at First National Bank
Kellen BothaKellen Botha
Project Coordinator at First National BankProject Coordinator at First National Bank
Bianca MalamboBianca Malambo
Private Banker at First National BankPrivate Banker at First National Bank
Zintle Mandlakazi DikisoZintle Mandlakazi Dikiso
Universal Advisor at FNBUniversal Advisor at FNB