Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Zikhona Kupiso

Zikhona Kupiso

42341 Qhwayela Crescent, Makhaza

Summary

A self-driven, ambitious, and motivated individual with a strong desire to secure a challenging position in a reputable organization. Committed to continuously expanding my learnings, knowledge, and skills to make a significant contribution to the success of the company. Actively seeking opportunities to excel and grow within a dynamic work environment, where I can thrive and achieve my full potential.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Administration Clerk

LANCET LABORATORIES
03.2024 - Current
  • Sample registration (“logging”), receiving of specimens, dispatching of specimens for processing and queries according to set standard operating procedures.
  • Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
  • Receive, sort and refer (where applicable) specimens for testing.
  • Verify, capture and validate information on the Meditech system against specimens received and tests requested on.
  • Perform hospitals rounds, deliver reports, and collect samples for processing in accordance with relevant standard operating procedures to facilitate work flow.
  • Check reports placed on the rack by the controllers for delivery or collection.
  • Sort the collection and delivery reports according to route to ensure efficient and timeous delivery/ collection of specimens.
  • Collect and deliver specimens internally, between depots and ensures that specimens are delivered to correct destination.
  • Assist with monitoring of stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
  • Receive cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.

Medical Receptionist

DR P.A. MHLONGO
01.2020 - 08.2022
  • Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
  • Kept reception area tidy and clean throughout day, retaining organized yet friendly look.
  • Maintained timely receipt and distribution of patient medical records.
  • Answered incoming calls politely and timely, recording accurate messages and quickly following up on enquiries.
  • Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
  • Handled highly personal information over telephone and through email discreetly.
  • Scheduled appointments between doctors and patients using critical analysis and prioritization.
  • Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
  • Monitored office inventory and supplies, ordering new supplies to meet patient and practice needs.
  • Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
  • Processed Medical Aid claims using Healthbridge medical software.
  • Trained new staff and supervised.
  • Organised locum doctors.
  • Kept strict compliance with policies and procedures relating to confidentiality and protection of personal and sensitive data.

Education

Bachelor of Science - Medical Bioscience

University of The Western Cape
Bellville, South Africa

Grade 12 -

St Joseph's Marist College
Rondebosch, South Africa

Skills

    Detail-Oriented Approach

    Analytical Skills

    Effective Organizational Skills

    Flexible in Dynamic Environments

    Proficient Computer User

    Accurate Record Keeping

    Simultaneous Task Management

    Collaborative Team Player

Additional Information

  • Driver's Licence Code 8

References

  • Miss Kutlwano Ramarumo (Senior Medical Technologist- LANCET) - 079 641 9393
  • Mr Lungisa Cwaba (Phlebotomy Technician- LANCET) - 079 572 0436
  • Dr Phinda A. Mhlongo (Surgery Owner) - 084 381 1148

Timeline

Administration Clerk

LANCET LABORATORIES
03.2024 - Current

Medical Receptionist

DR P.A. MHLONGO
01.2020 - 08.2022

Bachelor of Science - Medical Bioscience

University of The Western Cape

Grade 12 -

St Joseph's Marist College

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Zikhona Kupiso