ANELISA YEKI
Customer Service Representative
Makhaza
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
4
4
years of professional experience
Work History
Customer service agent
Exl Services
Cape Town
09.2022 - Current
- Efficiently managed a high volume of UK customer inquiries via multiple channels such as email and chat.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Business Management Intern
Clicks Group
Cape Town
07.2020 - 01.2022
- Supported sales team by preparing presentations, proposals, and other client-facing materials.
- Provided administrative support through effective scheduling, communication, documentation, and record-keeping practices.
- Effectively communicated with customers via phone calls or email correspondence which resulted in increased customer satisfaction rates.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
National N Diploma - Business Management
West Coast College
Cape Town 05.2022
Grade 12 - Ecommerce
Luzie Drift SSS
Mount Fletcher12.2015
Skills
Teamwork
Profile
0813880987, anelisayeki6@gmail.com, 33 Mhlope Crescent, Makhaza
References
- ANELISA YEKI, Customer service agent, 2022
- EXL/ Team leader, 083 298 7688, mogamat.japtha@exlservice.com
- Clicks Pharmacy/ Manager, 062 608 4163, CLK0118MGR@clicks.co.za
Timeline
Customer service agent
Exl Services
09.2022 - Current
Business Management Intern
Clicks Group
07.2020 - 01.2022
National N Diploma - Business Management
West Coast College
Grade 12 - Ecommerce
Luzie Drift SSS
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