ANELISA YEKI
Customer Service Representative
Makhaza
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
4
4
years of professional experience
Work History
Customer service agent
Exl Services
Cape Town
09.2022 - Current
- Efficiently managed a high volume of UK customer inquiries via multiple channels such as email and chat.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Business Management Intern
Clicks Group
Cape Town
07.2020 - 01.2022
- Supported sales team by preparing presentations, proposals, and other client-facing materials.
- Provided administrative support through effective scheduling, communication, documentation, and record-keeping practices.
- Effectively communicated with customers via phone calls or email correspondence which resulted in increased customer satisfaction rates.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
National N Diploma - Business Management
West Coast College
Cape Town 05.2022
Grade 12 - Ecommerce
Luzie Drift SSS
Mount Fletcher12.2015
Skills
Teamwork
Service-oriented self-starter
Outstanding communication skills
Microsoft Office Suite proficiency
Customer Relations
Empathetic and genuine
Retail materials management
CRM
Recordkeeping strengths
Money handling abilities
Retail store support
Documentation and reporting
Profile
0813880987, anelisayeki6@gmail.com, 33 Mhlope Crescent, Makhaza
References
- ANELISA YEKI, Customer service agent, 2022
- EXL/ Team leader, 083 298 7688, mogamat.japtha@exlservice.com
- Clicks Pharmacy/ Manager, 062 608 4163, CLK0118MGR@clicks.co.za
Timeline
Customer service agent
Exl Services
09.2022 - Current
Business Management Intern
Clicks Group
07.2020 - 01.2022
National N Diploma - Business Management
West Coast College
Grade 12 - Ecommerce
Luzie Drift SSS