Zandile Fikelepi

• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
• Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decisionmaking.
• Utilized advanced CRM tools for efficient contact management, scheduling appointments, tracking leads, and monitoring sales progress.
• Negotiated successful deals for both buyers and sellers by employing effective communication and persuasion techniques.
• Facilitated smooth transactions by liaising with mortgage brokers, home inspectors, appraisers, attorneys, and other essential personnel during the closing process.
• Collaborated with marketing teams to create compelling property listings that showcased unique selling points effectively.
• Optimized property listings with high-quality visuals, descriptive text and relevant information to attract potential buyers.
• Generated new leads by actively engaging in local networking events and utilizing social media platforms effectively.
• Tailored marketing strategies for each individual property sale based on location, features, target audience, among other factors.
• Expanded clientele base through consistent outreach efforts to potential buyers and sellers within target markets.
• Streamlined the sales process through diligent follow-ups and coordination with all involved parties, ensuring timely closings.
• Provided exceptional customer service throughout the entire sales process from initial consultation to post-closing followups.
• Maintained an up-to-date understanding of current market trends and fluctuations, allowing for accurate pricing strategies.
• Developed strong relationships with clients, resulting in numerous repeat customers and referrals.
• Maintained connections with clients to encourage repeat business and referrals.

Handling queries, dealerstock vehicles, invoicing, receipting and capturing goods received vouchers. Handling the safe for the daily income after auctions and counting and balancing the safe.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Overseeing the travel, car hire and accommodation for the office of the MEC of Department of Education and other government departments.

Marketing researcher and conducting surveys for Own Haven Housing Association.