Zamashamase Nombali Malinga
Summary
Dedicated professional demonstrating strengths in training delivery and learner support. Adapts to diverse learning needs through tailored instructional approaches. Committed to fostering a culture of continuous learning and development within teams. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
15
15
years of professional experience
Work History
OFFICE MANGER/ ASSESSOR/ FACILITATOR
MIC TRAINING AND DEVELOPMENT
04.2014 - 09.2015
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Coordinated fast, accurate clerical work for forms, files and general data entry.
- Delegated office administration tasks for smooth front-of-house management.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Delivered comprehensive administrative support to senior management, aiding in decision-making processes and project management.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Oversaw effective file management to keep office records up-to-date.
- Coordinated diaries, scheduled meetings, and arranged travel itineraries for senior management to optimise time management.
- Supervised front desk operations, greeting visitors and directing them to appropriate departments or individuals.
- Facilitated smooth running of office equipment, conducted routine maintenance checks, and liaised with technicians for repairs.
- Communicated with staff through various internal platforms to keep colleagues informed of office updates.
- Kept team in compliance with office policies, safety processes and industry requirements.
- Coordinated maintenance of the office environment, ensuring a safe and pleasant workspace for all employees.
- Oversaw the maintenance of office equipment, scheduling repairs and upgrades to ensure uninterrupted workflow.
- Assessed staff capacity to maximise office productivity levels.
- Set up staff development schemes for continued team progression.
- Facilitated internal communication by distributing memos, updates, and relevant information to all staff members.
- Distributed progress reports for improved business planning.
SKILLS DEVELOPMENT FACILITATOR
IT LAB
04.2011 - 02.2014
- Delivered training programmes within allocated timeframes.
- Mentored learners to build subject confidence and competence.
- Conducted regular assessments to evaluate trainee progress and identified areas requiring further attention.
- Measured quality and effectiveness of training programmes using established methods.
- Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
- Developed complete training programs and led training using expert learning techniques.
- Created successful training courses based on evaluation of student needs.
- Worked with students in setting and achieving attainable learning goals.
- Assessed training needs of individuals and organisations and helped set up programs to meet needs.
- Kept training data and documentation secure for full compliance.
- Assessed student progress to respond to additional support needs.
- Established a continuous learning culture by introducing monthly knowledge-sharing sessions.
- Documented participant attendance, engagement and progress.
- Met individual needs through attentive, student-centred training approaches.
- Administered course content, schedules and attendance utilising learning management system (LMS).
- Developed long-term training strategies for new and existing employees across multiple departments.
- Reported on learners' progress and predicted course completion timeframes.
- Grew workplace potential by improving productivity levels, motivation and job satisfaction.
- Oversaw the certification process for employees undertaking professional development courses.
- Negotiated with external training providers to secure high-quality services at competitive rates.
FACILITATOR
IN EXCESS TRADING 22(pty) ltd (ATTI)
04.2011 - 03.2012
- Delivered IT support to learners, ensuring effective use of technology.
- Instructed learners on all Microsoft applications to enhance digital proficiency.
- Compiled reports for manager submission to relevant SETAs.
- Assessed learners' POEs to evaluate progress and competencies.
- Prepared learners for workplace environments through practical training sessions.
- Organized confidential documents and maintained secure digital storage for future access.
- Managed administrative tasks, streamlining operations and improving efficiency.
- Communicated with managers via email to provide timely updates on reports.
- Facilitated open discussions, encouraging diverse viewpoints and collaborative problem-solving.
- Integrated team-building exercises into sessions to strengthen group cohesion and collaboration.
- Employed a variety of assessment tools to evaluate participant progress and understanding.
- Established clear goals and objectives for each session, providing a structured yet flexible agenda.
- Applied conflict resolution skills to address disagreements and facilitate constructive dialogue.
- Maintained thorough case history records and wrote detailed reports outlining observations, diagnoses and treatment plans.
- Developed and delivered training materials, incorporating visual aids and interactive elements for enhanced understanding.
Lab Clerk
National health laboratory service
07.2016 - Current
- Sorted specimens and logged information on track care for accurate record-keeping.
- Received specimens from external laboratories and ensured proper documentation.
- Sent specimens to other laboratories while maintaining compliance with protocols.
- Addressed queries promptly to facilitate smooth communication among stakeholders.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Developed team communications and information for meetings.
Education
Certificate of Higher Education - TRAINING
PC TRAINING
2010
Certificate of Higher Education - IT
MAYIVUKE COMMUNITY DEVELOPMENT PROJECTS
INFORMATION TECHNOLOGY (NQFL5)2006
Skills
- Customer service
- Office administration
- Data entry
- Staff development
- Record keeping
- Training program development
- Conflict resolution
- Problem solving
- Digital proficiency
- Communication management
- Quality assurance
- Team collaboration
- Communication skills
- Willingness to learn
- Calm under pressure
- Commitment to excellence
Timeline
Lab Clerk
National health laboratory service
07.2016 - Current
OFFICE MANGER/ ASSESSOR/ FACILITATOR
MIC TRAINING AND DEVELOPMENT
04.2014 - 09.2015
SKILLS DEVELOPMENT FACILITATOR
IT LAB
04.2011 - 02.2014
FACILITATOR
IN EXCESS TRADING 22(pty) ltd (ATTI)
04.2011 - 03.2012
Certificate of Higher Education - TRAINING
PC TRAINING
Certificate of Higher Education - IT
MAYIVUKE COMMUNITY DEVELOPMENT PROJECTS