Nthateng Phoka
Merafong City
Summary
Dedicated and results-driven professional with extensive experience in the hospitality industry. Demonstrates strong interpersonal and communication skills, effectively engaging with diverse clientele. Proven ability to adapt to dynamic environments while maintaining a focus on customer satisfaction and compliance with health and safety standards. Highly organized with strong analytical and facilitation skills, excelling under pressure and embracing new challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilitator /Assessor/ Moderator
ECMDP SKILLS SOLUTION
Western Deep Level Mines
10.2024 - Current
- Facilitated and assessed student progress in hospitality qualifications.
- Established project management and consultancy institute, accredited by numerous respected institutions.
Facilitator/Assessor/ Moderator
ProServ South Africa
Johannesburg
08.2020 - Current
- Company Overview: An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
- Facilitating and assessing students completing their hospitality qualifications
- An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
Facilitator /Assessor/ Moderator
International Hotel School(Reach Summit)
Johannesburg
09.2019 - Current
- Company Overview: An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
- Facilitating and assessing students completing their hospitality qualifications
- An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
Facilitator /Assessor/Moderator
The Tourism and Business Institute of South Africa
Johannesburg
08.2019 - Current
- Company Overview: An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
- Facilitating and assessing students completing their hospitality qualifications
- An established project management, consultancy and training institute, accredited with a wide poll of respected institutions.
Head Chef
Compass Group (now known as Empact Group)
Johannesburg
12.2017 - 08.2019
- Company Overview: The Company is one of the largest food services and Facilities Company in the world, catering for hospitals, mines, corporate offices and a variety of other establishment.
- Setting up the kitchen, cooking utensils and equipment, like knives, pans and kitchen scales
- Prepare and bake food
- Prepare and boil food, poach or steam foods
- Prepare and clear areas for table service
- Prepare and cook battered fish and chipped potatoes
- Prepare and cook reconstituted food
- Prepare and fry food
- Prepare and grill food
- Prepare and microwave food
- Prepare cold and hot sandwiches and rolls
- Prepare fruit and vegetables for hot and cold dishes
- Studying each recipe and gather the necessary ingredients
- Cooking food
- Delegating tasks to kitchen staff
- Informing waiters of daily specials
- Ensuring appealing plate presentation
- Supervising cooks and providing assistance where needed
- Modifying recipes slightly to meet customer needs (reducing salt, dairy free etc.)
- Monitoring food stock and placing orders
- Checking freshness of food and discarding out of date items
- Experimenting with recipes and suggesting modifications
- Sell products or services
- Process payments
- Communicate in a business environment
- The Company is one of the largest food services and Facilities Company in the world, catering for hospitals, mines, corporate offices and a variety of other establishment.
Food Safety Trainee /Chef trainee
Tsebo Solutions Group
Johannesburg
05.2017 - 11.2017
- Company Overview: As a leading workplace management solutions provider across Africa and the Middle East, offering client innovative integrated solutions including: Facilities Management; Catering; Cleaning; Protection; Hygiene; Energy and Procurement.
- Responsible for maintaining personal, health and presentation in a food handling environment
- Implementing and maintaining HACCP systems in the food processing facility
- Applying good manufacturing practices as part of the food safety system
- Conducting audits within the facility
- Taking food samples and checking these against organizational standards
- Cleaning and sanitizing food manufacturing equipment and surfaces manually
- As a leading workplace management solutions provider across Africa and the Middle East, offering client innovative integrated solutions including: Facilities Management; Catering; Cleaning; Protection; Hygiene; Energy and Procurement.
Guest and Room Attendant& Waitress
Birchwood Hotel and OR Tambo Conference Centre
Boksburg
06.2013 - 07.2015
- Company Overview: The hotel offers a combined total of 665 rooms, with a selection of restaurants, evening entertainment and recreational facilities, including a gym, spa and pool. The conference venues can cater for a multitude of people and functions.
- Checking guest rooms ensuring they are cleaned as per company standards
- Cleaning all public areas
- Handling chemicals
- Controlling of stock
- Reporting any maintenance issues to the maintenance department
- Take and relay food and beverage orders
- Serve food to guest satisfaction
- Handle complaints and concerns of customers
- Provide food and beverage product knowledge
- Use proper serving techniques
- Practice responsible alcohol service
- Cash out and reconcile cash with total sales
- The hotel offers a combined total of 665 rooms, with a selection of restaurants, evening entertainment and recreational facilities, including a gym, spa and pool. The conference venues can cater for a multitude of people and functions.
Education
Higher Certificate - Hospitality Management Practice
Boston City Campus
05-2026
Hygiene and cleaning N1 - Occupational Health and Industrial Hygiene
LM Training And Development
Johannesburg, Milpark01.2022
Assessor and Facilitator N5 - Education And Training
LM Training And Development
Johannesburg, Milpark01.2019
Food Safety- Food &Beverage Manufacturing Industry (NQF 5) - Food And Nutrition
The Tourism And Business Institute of South Africa
Cape Town, South Africa 01.2018
Food and Beverage Services (NQF 4) - Tourism And Hospitality
ProServ South Africa
Midrand, Johannesburg01.2015
Accommodation Services (NQF 2) - Hospitality And Tourism
ProServ South Africa
Midrand, Johannesburg01.2014
Matric - High School Education
Mvenyane Institute
Matatiele, Eastern Cape01.2008
Skills
- Professional cookery
- Food and beverage services
- Accommodation management
- Hospitality reception
- Assistant chef
- Convenience food preparation
- Fast food operations
- Customer service excellence
- Food and beverage manufacturing
- New venture development
- Advanced customer care
- Bread and pastry skills
- Food and beverage operations
Certification
Certificates are available on request
Personal Information
Driving License: Code 8
References
- Thabisile Lobakeng, Co-ordinator and Project Manager, The Tourism and Business Institutions of South Africa, 082 360 0071, thabi@ttbisa.co.za
- Tinyiko Nyangweni, Catering Manager, Tsebo African Expertize Global, 067 026 8971
- Christo de Wet, Food and Beverage Manager, Birchwood Hotel and OR Tambo Conference Centre, 011 877 0000
- Nadia Dos Santos, Housekeeping Manager, Birchwood Hotel and Conference Centre, 011 877 0000
- Ronald Maddox, Catering Manager, Empact Group/ Compass Group, 076 821 4266
Education
Mvenyane Institute, Matric, 2008, Boston City Campus, Higher Certificate in Hospitality Management Practice, Present, ProServ South Africa, Accommodation Services (NQF 2), 2014, ProServ South Africa, Food and Beverage Services (NQF 4), 2015, The Tourism and Business Institute of South Africa, Food Safety- Food & Beverage Manufacturing Industry (NQF 5), 2018, LM Training and Development, Assessor and Facilitator N5, 2019 & 2021 Moderator N6, LM Training and Development, Hygiene and cleaning N1, 2022
Attributes
- Passionate and hardworking
- Excellent time management skills
- Quick learner; eager to learn new things
- Hands-on and able to go above and beyond that which is required
- Neat and presentable with a friendly demeanour
- Organized; analytic and good numerical skills
Languages
SeSotho
First Language
English
Proficient (C2)
C2
IsiXhosa
Proficient (C2)
C2
IsiZulu
Upper Intermediate (B2)
B2
XiTsonga
Elementary (A2)
A2
SeTswana
Upper Intermediate (B2)
B2
SePedi
Upper Intermediate (B2)
B2
Timeline
Facilitator /Assessor/ Moderator
ECMDP SKILLS SOLUTION
10.2024 - Current
Facilitator/Assessor/ Moderator
ProServ South Africa
08.2020 - Current
Facilitator /Assessor/ Moderator
International Hotel School(Reach Summit)
09.2019 - Current
Facilitator /Assessor/Moderator
The Tourism and Business Institute of South Africa
08.2019 - Current
Head Chef
Compass Group (now known as Empact Group)
12.2017 - 08.2019
Food Safety Trainee /Chef trainee
Tsebo Solutions Group
05.2017 - 11.2017
Guest and Room Attendant& Waitress
Birchwood Hotel and OR Tambo Conference Centre
06.2013 - 07.2015
Higher Certificate - Hospitality Management Practice
Boston City Campus
Hygiene and cleaning N1 - Occupational Health and Industrial Hygiene
LM Training And Development
Assessor and Facilitator N5 - Education And Training
LM Training And Development
Food Safety- Food &Beverage Manufacturing Industry (NQF 5) - Food And Nutrition
The Tourism And Business Institute of South Africa
Food and Beverage Services (NQF 4) - Tourism And Hospitality
ProServ South Africa
Accommodation Services (NQF 2) - Hospitality And Tourism
ProServ South Africa
Matric - High School Education
Mvenyane Institute
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